WalmartReviews 4,414

I ordered vitamins to be picked up at my local Walmart store. I got an email shortly thereafter saying my order was ready for pick-up. The Walmart website said the same. I went to the store and buzzed for attendance at the pick-up center. After 10 minutes when nobody came, I had to search the store for a manager. She told me the order wouldnt be ready for at least a week. I called customer service and entered and confirmed the order number. The rep eventually came on line and said the system didnt have the number and I had to repeat it. I then told her what happened and asked that the order be shipped free of charge. She said the only thing she could do was cancel the order. I asked to speak to a supervisor, and after half an hour I hung up.
I then used Walmarts chat feature to try to resolve the issue. The rep agreed to my request, but said he couldnt actually fix it. Instead he gave me an incident number and told me to call customer service. I called customer service and the agent said she could not find the incident number and could not help me. I asked to speak to a supervisor who finally agreed to ship the vitamins free of charge. I then asked to be compensated for all my time and trouble. He refused.
Walmart advertises their wonderful online service and wants to compete with Amazon. If my experience is any guide, they have a lot of work to do.

I ordered several different times on Walmart.com I don't think they really screen their third party companies. I received rotary shaver replacement blades in a baggie. I was leery about even using the blades since they could have been used. However I cleaned them in alcohol before putting them in my razor. They were terrible and worse than the two year old blades I was hoping to replace. I called Walmart but they wouldn't do anything for me. I had to deal with this shady company and going back and forth for over a month, I finally got a partial refund for useless blades. Won't order from Walmart again.

ITEMS THEY CLAIM TO SHIP UNTIL YOU GO TO CHECKOUT, then the $#*!ed system then tells you the item can only be picked up at store
THIS IS HOW SCREWED UP WALMART TECH'S ARE
4 times in a row for items that they did ship before, are now in store only. Even through their system says it will ship
HOW F--KED UP IS THAT
And get this,
This system asks for proof of purchase,
on item I could not buy
because they will not ship the item

Are these systems set up by $#*!ed people, or what

Beware: when you order an item, you may be able to return it to Walmart but maybe not. If you order from WalMart, you may well be ordering from a 3rd party, which means Walmart does not stand behind the product. Third party sales and their implications are not clearly identified. Trying to contact Walmart is time consuming and very frustrating. You have to send an e-mail with all your information. When WalMart calls back, they ask you for the same information again. After a long (10 minute) wait, you are passed on to the 3rd party. WalMart has disappeared.

I work with several NATO nation military's. It is an honor to work with these young men. Many of them have spent 3 years in Iraq and or Afghanistan. We have a trip to Alaska in July of 18 and I needed to purchase 80 five gallon gas cans. I asked Walmart if they could give me 10% off since it was a bulk order. To my surprise they refused. "Giving back to the community". Shame on you.
At the same time I would like to thank some local vendors that have helped with this project. Firestone Tire, Winnco, Home Depot, Shooters World, SunF Tires, Best Buy, Valley Steel and Cabella's to name a few.

I never thought I'd be singing the praises of this company, but I am. I recently ordered an item off their site. Not only did they have the best price, but it was shipped quickly. I also got email updates every step of the way. I also noticed they have greatly expanded the products they offer with much that is higher end, not the cheap junk they have a rep for. It seems to me that they are making a move to take over online shopping and using their heads about it. As long as they continue doing the same as I experienced they will do very well.

It seems that Walmart has outsourced their Customer Service now and it feels like dealing with a scam company. They are rude and don't care about "their" customers because we are not really "their" customers anymore. I was shipped the incorrect item, which took 5 days to get to me via 2 day shipping. Then, it took another week to get the replacement and they refused to rush the shipping because "we don't do that." To Walmart: You guys are going to sink if you don't get back to how you used to take care of your customers. Amazon runs circles around you in customer service and I will shop there every time over walmart.com if the price is even remotely close.

I was on hold first try and then disconnected. Second try I had to be transfered to a Supervisor named Tony who told me he did not care what review I wrote for the site and that it did not " make any difference what I thought of my experience. ". If they do not care - then I just love Amazon even more. You will be lucky not to get a call center with someone who barely speaks english and I hope you have better luck with talking to a supervisor than I did. This is why Amazon is number one. Just saying. Never again.

Walmart encourages you to shop online. Don't. Remember how you could always take it back if it was inferior or the wrong one? Those are the old days, now you cannot return online purchases to the store and you will be at the mercy of what they call "a trading partner". Not my partner. I have been ignored, sent sweet email promising some action and then ignored. Never online shop here you will be stuck with what you get and no recourse.

I have never seen an order packed so carelessly! Two containers of Ajax powder cleanser were crushed, completely covering the entire order with the white cleanser powder. This order should have been packed in 2 boxes at the very least, instead of the one very large box. That box was, in fact, not only too large to contain all the items to allow them to fit snugly enough to avoid crushing the crush-able items during handling, but was entirely too heavy and unbalanced for anyone to handle without movement/rolling of the items inside. By the time it made it to my door, the movement of the items inside the box had pulled open on the bottom corners and a trail of Ajax cleanser made a path from the UPS driver's truck to my door. Train Your Packers, Walmart! The order was as follows...

2 Hartz Diet Small Bird Food, 4 lb bags (covered in Ajax powder)

2 V8 Pomegranate Blueberry, 46 oz. (covered in Ajax powder)

2 Ajax Ultra Triple Action Liquid Dish Soap, Orange - 90 fl oz (covered in Ajax powder)

2 Great Value Juice Cocktail, Cranberry Black Cherry, 64 Fl Oz, 1 Count (covered in Ajax powder)

2 V8 Splash Berry Blend, 64 oz. Bottle (covered in Ajax powder)

2 V8 Splash Island Strawberry, 64 oz. (covered in Ajax powder)

1 Great Value Traditional Pasta Sauce, 66 oz (covered in Ajax powder)

2 Salada Green Tea for Iced Tea Pure Green, 3.39 OZ (both boxes crushed and covered in Ajax powder)

2 Ajax Powder Cleanser with Bleach - 28 oz (crushed-opened)

1 Great Value Peach Slices In Water, 14.5 Oz (dented and covered in Ajax powder)

I order alot from Walmart online, but I will be very aware of what 3rd party companies they use. Shopladder/IVG stores is one I will stay away from. Terrible customer service and Walmart is no help when the stuff hits the fan. Their advertising is misleading, customer service poor, I tried for 3 days to call them in MIssouri and alll I could get was someone in Denver who said she didn't know why they weren't answering their phones. Beware of 3rd. Party companies! They make themselves invisible by using different names.

Walmart.com is a very good place to purchase from if you live way out in the country and do not have any shopping facilities available locally I advise anyone not to place an order on a Friday or The Weeknd. They have very good prices on 99% of their products. Only wish that all of their products where are available on walmart.com for shipment to my home they do a very good job on the shipping and packing and they're shipping carrier FedEx does a very good job also very courteous drivers and very good on time deliveries. I bought Apple iPad Mini 4, and saved $100. I'm so happy, look at my ipad https://goo.gl/VkdRa4

Ordered a product from e-commerce platform Bargain Mall recently. Received product on time and impressed with how well order was processed and shipped. Further impressed with product received. Brush cutter failed, however, in second hour of use. Vendor is most talented in giving runaround. Asking for pics and video. Where is the Walmart I have spent years and lots of money with? Do they let just anybody sell on their website? Folks, do due diligence on anything you order from Walmart.com. You will find the Walmart that guarantees customer satisfaction in their stores does not exist at Walmart.com.