WalmartReviews 4,414

Walmart.com stole $245.03 from my wife of nearly 40 years. My wife Kim Faint ordered a television from Walmart.com with her debit card on November 30,2019 which they said would arrive by December 11,2019 via FedEx - the television NEVER arrived and was NEVER received by us. FedEx said they lost it and to reorder from Walmart.com - so my wife reordered the TV which was now supposed to arrive at our residence by 11-24-2019 and NEVER did.
FedEx claimed they had trouble with drivers and put it under investigation supposedly. They even gave us a case number. We NEVER got the television so Walmart told us they were processing my wife's refund which they NEVER did. Both Walmart and FedEx said they were going to call us back and NEVER called us back. Now Walmart claims they spoke to FedEx and that FedEx is now saying they have confirmed delivering a television to us on 2 different occasions which is an outright lie as we NEVER received either order. If we had received an order the first time, then why would they deliver it a 2nd time? Walmart now says that they will NOT refund my wife's money. Both companies have now conspired to defraud my wife out of her order and have stolen my wife's $245.03 - we are shocked, stunned and in total disbelief that this has happened.
I have my own real estate company and I am a USTA tennis coach that puts on a FREE year round Tennis Program in my community & my wife works at the local hospital for over 20 years - we would never lie about a mere $245.03. Total disbelief!

Ordered a laptop. They gave me a date. On that date they emailed me and said it was delayed. They said in the email they would not charge my card.

They Charged my card.

The product was sold out (but they wouldn't tell me it was), they said it was 'stuck in processing', and would I like to cancel the order (they asked me if I'd like to cancel FOUR times before I finally agreed).

Then they told me it would be 5 days before the $300+ charge would be refunded 'if it goes through'.

Worst. Online. Ordering. Experience. Ever.

And I'm now being charged 18% interest on $300 for something Walmart won't ship. They have the money in an interest bearing account (100 to 1 bet).

Imagine them doing this to 10's of thousands of people. Imagine how much money they make from that interest alone. This is theft.

This is theft.

I will never again order anything from Walmart.com

Ever.

Three times in the last 6 months I have ordered through them. Ice melt, never made it. Call them after a few weeks and finally get it. Bag inside has hole in it. 6 curtains, Walmart cancelled order and would get back with me. Never heard back. Picture frames, was supposed to pick up Wednesday but was informed they would be late. Never heard anything and went to check online. Someone decide to change the date further out for pick up. Cancelled order but am only getting refund for part of order because the one that held up everything hasn't been returned. Maybe because it was never sent!

I ordered an acrylic quilting ruler through Walmart.com. The order was filled by Joybuy. I received a small 6" square ruler that was in centimeters only. I don't use centimeters and would not have ordered anything in centimeters. I bought a ruler that was over 10" square. The Walmart link is now dead. I can't get any details of it in order history. The object sent to me does not even exists anywhere on the internet, made in China. I used to order from Walmart to avoid Amazon.com. They are worse than Amazon and give me no reason to give them preference when buying. Wrong item, no refund, no return, no order history, no record. The worst!

Other than Comcast, working with Walmart.com has been the sorriest excuse of professionalism I have ever experienced. I have done business with Amazon.com more times than I can count without issue. And when there was an issue, an immediate resolution. I decided to test out Walmart.com for the first time this year and it has become my greatest regret. Customer support is terrible. Solutions to problems don't exist. Hours of time has been wasted. Resolution is none existent. I cannot even begin to understand how Walmart.com still exists. It is a painful crap show and a joke of an experience. If you value your time and sanity at all, then stick to amazon.com, eBay, or anything else. Walmart.com is simply garbage. Second worst business experience of my entire life.

I was in line at my local Walmart trying to use my Walmart pay. I kept getting a error code telling me to check my emails. I look quick at the register to find out my account has been suspended for to many returns. Walmart has blocked me from all my receipts of past purchases. I can not get my medication refills or get any history of medication from the past also they suspended my Walmart pay so I couldn't finish my transaction. When I contacted them I was told because I returned to many things so my account has been suspended for life even though I was with in there return policy. I don't know how they can get away with that after a purchase the receipts are my property even if they are electronic and is on there site. But blocking me from my life dependent medication that they have been issuing me for the past 4 years is unacceptable and ridiculous. With out any heads up or telling me there is any type of issue with my account. I called and explained it's Christmas time I had a few more returns then usual because things changed in life but that was no help. All the agents agree with me but they couldn't help it's a corporate decision that I keep getting the run around with. Contacted the BBB and local news for help on this. If Walmart doesn't want to talk to me maybe they will have better luck. I will be posting my story everywhere for people not to trust Walmart especially with medication or receipts.