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Walmart

2.6

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Walmart Reviews Summary

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
704
value
646
shipping
544
returns
501
quality
584

We monitor reviews for authenticity

New Jersey
3 reviews
6 helpful votes
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I shop here often since it is close to my home. Most of the time I am pleased with what I buy. It is easy to return products with or without a receipt except for food products, which you must have a receipt for. Prices on drug products are much cheaper than at a drug store. Clothing is not the highest quality, after all it is WalMart. Happy shopping, my friends.

Date of experience: May 7, 2015
Michigan
3 reviews
2 helpful votes
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Wally World
May 7, 2015

Everybody loves walmart it's the place to find everything

Date of experience: May 7, 2015
New Jersey
54 reviews
60 helpful votes
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I went specifically looking for a larger humidifier and received little-to-no assistance from the associate. I ended up purchasing one that I thought would work better than the one I had, but in actuality it worked worse. The only redeeming factor was the no questions asked policy and prompt refund.

Date of experience: May 5, 2015
Virginia
1 review
1 helpful vote
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I ordered item on April 27 and received email with notification. The status of the order was shipped and at Walmart sorting facility with the tracking number (UPS #1Z**************). It should be picked up from local store on May 5. However, items i ordered never had updated status after April 28. I have been contacting both store and online costume services more than 5 times. Never get any help. I called *******6278 again today (May 5). The automatic answer machine said " there is no any order within 90 days " from my account. What wrong with Walmart.com?

Date of experience: May 5, 2015
Florida
19 reviews
54 helpful votes
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I shop at Walmart.com only when I have 50 dollars to spend (free shipping with 50 purchase) I have had to hip surgeries so I order my kitty litter online so I don't have to carry it. Products are good and as advertised. Only negative is that they ship in boxes that are too big for the item. When ordering hair dye, I had to put it back in the box. However that is not a bad negative.

Date of experience: May 5, 2015
Florida
2 reviews
0 helpful votes
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Been shopping here for a long time and always feel easy moving around in my wheelchair.

Date of experience: May 5, 2015
Virginia
12 reviews
19 helpful votes
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A terrible store
May 4, 2015

Walmart is a terrible store on all counts, rude employees, long lines not enough cashiers on duty, fruits and vegetables never fresh, dirty stores not cleaned enough. The prices I'd say are average nothing to cheer about. And don't shop at a store that treats their employees like dirt.

The bottom line not a good store don't shop here.

Date of experience: May 4, 2015
Tennessee
36 reviews
46 helpful votes
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Never a problem
May 4, 2015

I've ordered a lot through the site using Paypal and have not had a problem. In fact, when my computer changed me to a store out of state, they promptly cancelled the order and sent another. Simple way to shop.

Date of experience: May 4, 2015
Ohio
14 reviews
44 helpful votes
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You can get some good bargains shopping walmart.com but note carefully that not all the products you will find at walmart.com are actually being sold by Walmart. Many are sold by third-party sellers, and those third party sellers have their own shipping charges and return policies. Read the complete listing carefully AND follow the links for shipping charges and return policies. Also you can often find exactly the same product being sold by two or three (or more) different suppliers, sometimes with exactly the same title, sometimes with slightly different titles but the same product - and generally with different prices (usually close, but not always).

Date of experience: May 3, 2015
Texas
7 reviews
30 helpful votes
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I love Walmarts Price's. However, it is loud and employees are inconsiderate. My #1 complaint is that they never have cashiers working. It takes longer to check out then to shop. I avoid at all cost. I will go to Target instead!

Date of experience: May 1, 2015
Georgia
2 reviews
6 helpful votes
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If you want a product, go buy one. If you want a hassle, order one from walmart.com/vminnovations.

Date of experience: May 1, 2015
Malaysia
2 reviews
1 helpful vote
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Good!
April 30, 2015

They return the item if you're not satisfied. Sometimes I pick my package up@ the store. Satisfied with Walmart. The downside of Walmart. I don't care to shop there, only online. It's to big. Example - the toilet paper was on the other end of the store, with the food. I have to wait to long@ checkout for a few items.

Date of experience: April 29, 2015
California
5 reviews
4 helpful votes
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Great
April 30, 2015

I order some stuff from site to store and it was delivered in less than 3 days

Date of experience: April 29, 2015
California
4 reviews
4 helpful votes
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Happy camper!
April 30, 2015

Always there to help however they can. They are local so if I need to return I don't have far to go. Will return forever!

Date of experience: April 29, 2015
KR
2 reviews
2 helpful votes
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OK selections
April 29, 2015

I don't like site to store-it sucks. The people there don't like to work and its frustrating waiting to be helped when you get there. Walmart.com has OK selections. Amazon.com surpasses them hands down.

Date of experience: April 28, 2015
New York
2 reviews
2 helpful votes
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Lower prices online
April 28, 2015

I hate that they have lower prices online then in stores and they make you do a site to store order to get the price online. To much trouble and a bad practice! Hope they change this soon.

Date of experience: April 28, 2015
California
2 reviews
0 helpful votes
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Great
April 28, 2015

Fast delivery service will always shop on line with Walmart

Date of experience: April 28, 2015
Florida
4 reviews
0 helpful votes
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Good choices
April 28, 2015

On line shopping is easy and a great selection. Very fair S&H - often times 'free' if the order exceeds $50

Date of experience: April 27, 2015
KR
2 reviews
2 helpful votes
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No complaints
April 27, 2015

I have no complaints. They return the item if you're not satisfied. Sometimes I pick my package up@ the store. Satisfied with Walmart. The downside of Walmart. I don't care to shop there, only online. It's to big. Example - the toilet paper was on the other end of the store, with the food. I have to wait to long@ checkout for a few items.

Date of experience: April 26, 2015
New York
12 reviews
12 helpful votes
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My family and I have ordered a ton of things from Walfart since they seem to always have what we need or want and at great prices, We recently ordered 6 things and are still awaiting five items that are due here on Tuesday, Thursday and Friday, not sure WHY they don't ship them all together?, One item (a much smaller bookshelf than we though we ordered) wasn't supposed to be here till tomorrow 4/27 but surprisingly it showed up on 4/24, very well packed, only TWO days after ordering. Just a pity that it has a lot of nicks and scuffs on it that came from the FACTORY and is NOT Walfarts fault and is much smaller than we wanted, Since the box was obviously NEVER opened we know it was the cheap Chinese factories fault! But two days for ANYTHING shipped to US IS amazing!, that NEVER happens! And since we spent over a certain amount the shipping was FREE! We WOULD shop there again and again!

Date of experience: April 26, 2015