Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Walmart

Walmart

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Walmart?
grey stargrey stargrey stargrey stargrey star

Walmart Reviews Summary

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
704
value
646
shipping
544
returns
501
quality
584

We monitor reviews for authenticity

Colorado
19 reviews
63 helpful votes
Follow Marian B.
Unfollow Marian B.
Share Review
Report Review

Walmart.com is a really easy site to maneuver They have MANY MANY HIGH END ITEMS NOT IN THE STORE AT LOW PRICES ONLINE ONLY. From other partners not in the stores that are high end designs at Walmart prices. SPEND 50.00 SHIPPING IS FREE. I buy all my heavy canned and bagged dog food there because I hate carrying that stuff home and into the house.
You can return anything to your local store, save receipts or email. Some items not available for shipping but many are.

I bought a set of lamps, porcelain, modern, gorgeous that would be over 250.00 anywhere for 39.00. It was from Better Homes and Gardens which partners with Walmart.com online only. Best prices for Lamp shades. Online they are Target!.

Date of experience: October 13, 2015
Michigan
9 reviews
5 helpful votes
Follow Jimmy D.
Unfollow Jimmy D.
Share Review
Report Review

Most of the employees I have met are intelligent, hard working and very helpful, if not that knowledgeable about anything outside of their immediate department.
Walmart could benefit greatly with a little training diversity.

Date of experience: October 12, 2015
Washington
11 reviews
9 helpful votes
Follow christina C.
Unfollow christina C.
Share Review
Report Review

Decent
October 13, 2015

Ordered some Electronics from here and a couple movies. Movies arrived quick no hassle. Electronics were a bit different, they came late, opened it up and they didn't work, called the number they said to just send it back and would get replacement. That was fine, just that the replacement took about 6 weeks... Called countless times to see what's going on everyone passed the buck, never got any clue. Once it arrived however, I called and was just fed up wanted to return for my money back but they ended up giving me half back and I kept the items. Was a journey but I was happy with the resolution.

Date of experience: October 12, 2015
Illinois
8 reviews
0 helpful votes
Follow Joanne D.
Unfollow Joanne D.
Share Review
Report Review

Excellent
October 13, 2015

Love it. More products available then in stores. Quick shipping. Transparency if an item will take longer to arrive.

Date of experience: October 12, 2015
Illinois
3 reviews
0 helpful votes
Follow Corey H.
Unfollow Corey H.
Share Review
Report Review

Unreliable and arrogant. These words describe what United Graphics has now become. I first contracted with UGI in 2009, and I found it to be timely and honest. My most recent experience with them has proven how this company has lost its way. I was told by a customer service representative named Abell that 575 books would be shipped the first Thursday in June for next-day delivery. I even paid money to have this shipment guaranteed. The next day, she calls saying that the shipment had not gone out, claiming that a printing machine had broken, even though she said that the books were being bound two days before. I then requested that one box of 56 books be shipped for Saturday, in time for a book fair I was working that weekend. She agreed, and then gave me the UPS tracking number. When I checked ups.com that night, the next-day shipment had been incorrectly processed for Monday, not Saturday morning. UGI then insults me further by offering me a five-percent credit -- credit... as if I'm going to use them again! -- on the job. Somewhere, this company has lost its dedication to customer service, honesty, and respect for its customers. Do yourself and your project a favor and avoid this company

Date of experience: October 12, 2015
GB
10 reviews
6 helpful votes
Follow Steven K.
Unfollow Steven K.
Share Review
Report Review

No Customer Satisfaction
October 12, 2015

Poor service, when I try to return an item. Customer satisfaction NOPE! Product wise is not durable as you thing. It really comes to the way it looks.

Date of experience: October 12, 2015
New York
11 reviews
3 helpful votes
Follow johanna k.
Unfollow johanna k.
Share Review
Report Review

Alwaysgood experience
October 13, 2015

Super customer service. Always deal with things swiftly and fairly. Great prices.

Date of experience: October 12, 2015
Florida
3 reviews
6 helpful votes
Follow Susanne B.
Unfollow Susanne B.
Share Review
Report Review

Wal-Mart is awesome
October 13, 2015

I have purchased online from Wal-mart for years and never had any issues. Their prices are the best. Will continue shopping with them.

Date of experience: October 12, 2015
New Jersey
4 reviews
11 helpful votes
Follow Tom S.
Unfollow Tom S.
Share Review
Report Review

Shopping on walmart.com is easy well organized and always successful from my experience. I try to do most of my shopping online because Walmart is a classic example of a brick and mortar part of an organization that is beyond subpar in terms of employee training and employees presenting themselves. As a whole I realize the company must have brick and mortar locations but going online takes out the negative factor of the training they offer their employees who clearly look unhappy.

Date of experience: October 11, 2015
Oklahoma
4 reviews
8 helpful votes
Follow roberta s.
Unfollow roberta s.
Share Review
Report Review

Online and off. I buy tons of household items from them and never have an issue and when i did (i did have one out of hundreds) they took care of it in a professional manner. Love this store!

Date of experience: October 11, 2015
Massachusetts
1 review
0 helpful votes
Follow Tracy W.
Unfollow Tracy W.
Share Review
Report Review

I ordered a bicycle online with Wal Mart. It did no work out and tried to return it to the store basedon the information on the return policy of Wal Mart and there is no trace of me purchasing a bicycle with Wal Mart although I have a Wal Mart transaction on my online banking and I have a copy of the online transaction. I waited in line for over a hour and 5 employee had no answer than I did not purchase tht bicycle at Wal Mart. Now I'm stuck with a bicycle I don't want. I have contacted Wal Mart and I have not heard back from Wal Mart!
Buyer be ware!

Date of experience: October 11, 2015
California
3 reviews
8 helpful votes
Follow greener p.
Unfollow greener p.
Share Review
Report Review

Walmart
October 10, 2015

Purchase lots of stuff at Walmart. Usually not clothes.

Date of experience: October 9, 2015
Oklahoma
2 reviews
4 helpful votes
Follow peek b.
Unfollow peek b.
Share Review
Report Review

5 star service
October 10, 2015

I've used this site many times and only had one defective item. It was a big item (water cooler 5 gallon jug cooler) but the local store refunded me easily. So 5 stars

Date of experience: October 9, 2015
South Carolina
5 reviews
4 helpful votes
Follow Patricia S.
Unfollow Patricia S.
Share Review
Report Review

Excellent Service
October 10, 2015

I have ordered many things on line from Walmart. The products have been as expected and I have received things in a timely manner. If something didn't fit I was allowed to return it to my local Walmart store. Who could ask for better than that?

Date of experience: October 9, 2015
Kansas
12 reviews
9 helpful votes
Follow carrie C.
Unfollow carrie C.
Share Review
Report Review

CASHIERS LIE AND STEAL
October 9, 2015

Cashiers lie and steal and forget to give u a bag with your items you paid for they can walk out with them. They keep your cash. I gave them 50.00 she put in 45.00 and she keeps the 5.00. Watch your back when you go in. Walmart on w Kellogg in Wichita ks This could be you.

Date of experience: October 9, 2015
California
3 reviews
1 helpful vote
Follow Joyce A.
Unfollow Joyce A.
Share Review
Report Review

Great all around
October 9, 2015

Walmart not only has such low prices on everything, but they also have products you cannot buy elsewhere. I ordered a video game for my grandson from Walmart that was not available at the local stores near my area. Don't know what I would do if they didn't have the game!

Date of experience: October 7, 2015
Texas
17 reviews
13 helpful votes
Follow Gizer S.
Unfollow Gizer S.
Share Review
Report Review

There are some very good employees at Walmart - but the majority really don't seem to care about doing their jobs.

I've almost been knocked down several times by the employees texting on their phones or reading texts on their phones while they're walking through the store and not noticing me being in the aisle in front of them.

I blame their lack of caring on the management / owners (Walton family) for paying such low wages, cutting hours and benefits, and encouraging their employees who are making so little to get government benefits to subsidize their pay - which means the rest of us are subsidizing the profits of Walmart and the greed of the Waltons with our taxes we pay.

As I said earlier - there are some good employees, but they would be good employees no matter where they worked. I feel sorry for them that there aren't enough better paying jobs with better benefits in some of the areas where Walmart / Waltons take advantage of the local communities.

Date of experience: October 7, 2015
California
4 reviews
11 helpful votes
Follow Bruce D.
Unfollow Bruce D.
Share Review
Report Review

The old hair iron got dropped so a good one to buy is the Remington S8530 anti-frizz hair iron. On Amazon it listed around $80 but at Walmart was about $28. At $50 there is free shipping so I got some other things (spent more),

Date of experience: October 7, 2015
Oregon
6 reviews
1 helpful vote
Follow Tony H.
Unfollow Tony H.
Share Review
Report Review

The ever so popular
October 7, 2015

So much stuff there. Also, love to prank those guys

Date of experience: October 6, 2015
New York
59 reviews
169 helpful votes
Follow Robert B.
Unfollow Robert B.
Share Review
Report Review

As the Walmart Mega-store invaded the borders of our city, everyone panicked. Now after it has been here for a few years, they were only half right - there was damage done, but there were many jobs created. It is not the cleanest store anymore, but good for finding what you need.

Date of experience: October 6, 2015