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Walmart

2.6

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Walmart Reviews Summary

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
704
value
646
shipping
544
returns
501
quality
584

We monitor reviews for authenticity

New York
5 reviews
3 helpful votes
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My only problem with Walmart.com it is that if you need to go back to returned something, customer care, there is always a line and the go around. They customer employees are nasty most of the cases. But ib overall they are pretty good on pracy and easy to buy online.

Date of experience: November 22, 2015
North Carolina
5 reviews
4 helpful votes
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I have used Wal-Mart online shopping several times. Products always came on time by UPS when shipped to my home and within a few days if shipped to store. Merchandise has been as described online and pictures/descriptions are accurate. The only thing I don't like is their extended warranty Program. The insurance program does not give you return merchandise cost back onto your debit or credit card if you do not want a replacement product. They send you a e-mail with the refund amount you can print out and use at a Wal-Mart store or enclose the series of numbers in the section at checkout online which will be deducted from your total amount of purchase. I feel whatever you use to pay for merchandise it should be refunded back that way if you choose not to be forced to spend it at Wal-Mart again if you choose to want to spend it else where.

Date of experience: November 22, 2015
New York
2 reviews
0 helpful votes
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Ordered gazebo
November 23, 2015

Ordered gazebo end it was delivered on time and the price was good the only thing I would like to see is that they make it a little easier to navigate through the website when they come up with suggestions that you might like sometimes they are nothing like what you are looking for

Date of experience: November 22, 2015
GB
4 reviews
7 helpful votes
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Pick HEB if you can
November 23, 2015

So visiting a place like Texas gave me the awesome ability to shop at HEB.

Visiting Walmart is like visiting Syria. Everything is cheap, but there is good odds of getting shot.

Date of experience: November 22, 2015
California
13 reviews
17 helpful votes
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Crappy Personnel Policies
November 22, 2015

Good prices but slave labor products and practically slave labor wages for the US employees. They actually advise their employees to seek out food stamps and other social services because they pay CRAP. I won't shop at a place like that.

Date of experience: November 21, 2015
Illinois
13 reviews
20 helpful votes
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Great Holiday
November 23, 2015

I use Walmart online to shop for Christmas gifts. I love the ship to order feature and I can pick up stuff at the store without shipping fees. I think other stores should do this too.

Date of experience: November 21, 2015
Australia
3 reviews
17 helpful votes
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You guys are awesome
November 21, 2015

This is best for online shop. I use it regularly and i never had any complain.

Date of experience: November 21, 2015
Michigan
4 reviews
4 helpful votes
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They have great sales, free shipping most of the time and I can do all my shopping at home.

Date of experience: November 20, 2015
Illinois
14 reviews
14 helpful votes
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Different items
November 20, 2015

They are very good when letting you know when your items will arrive or you have to pick them up at your nearest store. Thats is so COOL. THANXS!

Date of experience: November 20, 2015
Florida
2 reviews
6 helpful votes
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Good prices
November 20, 2015

I've always had a great time with their online ordering- especially around Christmas.

Date of experience: November 19, 2015
Missouri
7 reviews
10 helpful votes
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Delivery is great
November 20, 2015

If you're shopping at their store, it's unpleasant: stock in the aisles, overworked and tired employees, long check-out lines, etc. However, if you're lucky enough to live in one of their grocery delivery areas, that is an excellent service. Order your food online, and have it delivered right to your home.

Date of experience: November 19, 2015
Arizona
4 reviews
10 helpful votes
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I live in a pretty rural area, and Walmart is the only place to shop for stuff you can't get at the dollar stores. (We have to drive an hour to get to any of Walmart's competitors, and that's too much work for a few household necessities.) They recently built a Walmart Neighborhood Market right up the road from us, and that has saved us tons of gas money (the next closest Walmart is 30 miles away.) Such a relief to be able to find fresh groceries, as our piddly town only had one private grocery store, and it is always filthy with rotting meat and produce.

Although I don't necessarily enjoy shopping in the store, I love going to Walmart.com. It is especially handy when I have items I need in sets (like storage bins). I want them to match, but there may not be as many as I need in the physical store. I can simply site-to-store my matching sets and never have to drive all over the state trying to find extra pieces.

Another thing I love about the website is the Savings Catcher App. It picks up price matches from stores that are out of my driving range, and I get money back in my account every week. From one year of shopping at Walmart, I have enough in my Savings Catcher to cover Christmas this year.

The only downside to the only store is that is sometimes very slow to load. Navigation and check-out are fast and easy. They even get the items to my local store days ahead of schedule. Plus, I am getting the same brands (such as Fisher Price) that would be in any more "acceptable" store.

Maybe not a necessity for those who live near mega shopping districts, but Walmart. Com is a lifesaver for those of us who live "in the sticks".

Date of experience: November 19, 2015
Arizona
3 reviews
5 helpful votes
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Walmart
November 18, 2015

Getting the best price on a product or service is not always a good thing. Walmart must bears some heavy responsibility for the migration of US manufacturing overseas especially to China. They have facilitated arrangements wherein US based companies have been introduced to Chinese manufacturers who then build their product in China. What is happening to WalMart now is Karma and Karma can be a $#*!. Americans are still the most productive employees on Earth. They should spend their money at retailers who support them and their prosperity.

Date of experience: November 18, 2015
New York
4 reviews
4 helpful votes
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Got hacked on this site
November 20, 2015

Careful with your credit cards on here - got hacked a good one!

Date of experience: November 18, 2015
Florida
4 reviews
0 helpful votes
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"Reflecting"
November 18, 2015

I did my book review on "The Road Not Taken And Other Poems", this was very unique. I could not stop reading. Although Frost has been dead for years his poems are very interesting and delightful.

Date of experience: November 17, 2015
Pennsylvania
12 reviews
6 helpful votes
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No.
November 17, 2015

Slave Factory that works their employees to the core with minimum pay and horrible customer service, to no fault of their own. It is the company, not the workers. Treat your workers better and maybe I'll shop there one day. NOT.

Date of experience: November 17, 2015
New York
6 reviews
3 helpful votes
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Love these guys
November 18, 2015

I shop here all the time and never fail to find everything I am looking for at a good price.

Date of experience: November 17, 2015
Texas
4 reviews
17 helpful votes
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Never shop at any WalMart
November 17, 2015

Walmart grossly underpays their workers and encourages them to get on government benefits and most government benefits are then used at Walmart. They're double dipping, profiting in the billions and destroying the economy in the process.
So many companies believe it's ok to dump the responsibility of employee compensation on tax payers. We need to boycott ALL companies practice this.

Date of experience: November 16, 2015
Washington
1 review
2 helpful votes
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Slow
November 17, 2015

I love being able to shop online but the walmart Web page is incredibly slow. The app is much better.

Date of experience: November 16, 2015
Minnesota
1 review
0 helpful votes
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Wasn't updated as to the status of our order. When asking support over the phone where our package was, no one could seem to find it. Not even a last location. When talking to the photo center at the store pick-up, neither customer service or the photo center were any help in locating the order. After sending another 20mins on the phone with customer support, they contacted the store and took another 10mins to locate the order. When picking it up from the store, no one could tell me why it was just sitting in a closet. Need to find a better more accurate way to track in system orders.

Date of experience: November 16, 2015