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Walmart

2.6

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Walmart Reviews Summary

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
704
value
646
shipping
544
returns
501
quality
584

We monitor reviews for authenticity

New Jersey
2 reviews
18 helpful votes
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I do a lot of my shopping late at night so that I don't have to deal with a lot of people or long lines. Because of this choice sometimes the sales associates at Walmart seem to think you may be a shoplifter and they often profile you I was approached at the checkout line because the cost of an item that i wanted to purchase was to low in their opinion. The item was on sale and had a Wal-Mart sales sticker with the reduced amount on it and the barcode of the product that it was attached to. They went back and took time to review the tapes from the time I entered the store to check to see if I changed the price on the product. It had a sticker on it with a sku number on it printed out on one of their little handheld machines that they used to mark down the price. After this was pointed out to them by the manager on duty and that I had done nothing wrong it was if it was of no big deal to the employees. Meanwhile I was totally embarrassed and I don't think I will ever feel right shopping there again. I've told all my friends and family about this. And anyone I come in contact with that shops there. They didn't do anything after all that to make me feel more comfortable after that embarrassing situation. They didn't even apologize to me in anyway shape or form. I spend a lot of money at Walmart monthly $2500 to $3,500 a month on average that includes everything groceries clothes cellphone banking taxes Pharmacy you name it I did everything at Walmart I will no longer do this unless they were to ever approach me and make a sincere apology I gave the store manager my phone number and my address and my name and no one has called me up to this point. I will go out of my way to shop at other places from now on regardless if it costs a little more or not. It would be better than being embarrassed and accused of such a low life action. I am a disabled Christian man with good family values not some crackhead off the street.!

Date of experience: January 12, 2016
Massachusetts
4 reviews
0 helpful votes
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No problem usually
January 12, 2016

Will take back with receipt. Maybe a bit of a problem if you do not have receipt.

Date of experience: January 10, 2016
Mississippi
5 reviews
4 helpful votes
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I have placed orders with Walmart for the past couple years for Christmas. My orders were received the day that Walmart.com said they would be. The only problem I had was getting the page to load and getting the order placed. This was probably due to the fact because of all the online deals, I figured the site was overloaded. But I enjoyed the online deals as I'm sure everyone else did. I enjoyed the free shipping that they offered especially when it was just a few days before Christmas and everything arrived on time :)

Date of experience: January 10, 2016
Arizona
6 reviews
9 helpful votes
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Okay
January 11, 2016

They are ok on customer service could use a little improvement

Date of experience: January 10, 2016
Arizona
26 reviews
32 helpful votes
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We all know walmart, but they haven't solidified themselves in the online market. Although they have a few handy features, it is best to go to amazon for retail products

Date of experience: January 9, 2016
Arizona
8 reviews
33 helpful votes
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Great to deal with
January 10, 2016

We own a lodge near Yellowstone Park and started using Walmart.com this year to order new tvs, air conditioners, small refrigerators and microwaves for our 37 rooms. It's great to have them delivered directly to us and we really like their new 24 months no interest financing.

Date of experience: January 9, 2016
Kansas
2 reviews
0 helpful votes
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Its walmart
January 8, 2016

You can find a lot of things online that you cant find in stores. However their shipping is another story. Orders come in multiple packages. The new $50 fee for speedy shipping doesn't cover everything you can order online. Not sure its worth it

Date of experience: January 8, 2016
Wisconsin
11 reviews
1 helpful vote
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Any time i get something from walmart and it breaks or doesnt work correctly they always refund or exchange it for another one.
Pretty good customer service in my store here in ironwood mi but where i lived in oakcreek wi the walmart there was horrible. Always messy isles, loud swearing bad talking employees and when you need service from the service center. Be prepared to wait...
Thats why i give them 3 stars only. It really does depend on the location of the walmart. Inner city walmarts are well? I wont go to one anymore. Ille drive out of the crappy area and go to a nicer area's walmart.

Date of experience: January 7, 2016
Utah
1 review
1 helpful vote
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Pick up in store
January 6, 2016

We were going to order something online and it said free pickup in store as soon as today but instead they were going to charge us $10.00 to beable to pick it up as soon as Thursday which is in 2 days.

Date of experience: January 5, 2016
California
11 reviews
17 helpful votes
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My first experience with them was a nightmare, but they got their act together and have organized their store pickup procedure, otherwise they would have received 5 stars.

Date of experience: January 5, 2016
New York
5 reviews
1 helpful vote
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Ok
January 6, 2016

You always have to order site to store and sometimes it takes longer than if you just pd for the shipping. That is just stupid!

Date of experience: January 5, 2016
Illinois
3 reviews
1 helpful vote
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I purchase many items using walmart.com. I have always gotten the items in a timely fashion and have never been disappointed with my purchase. This site is especially nice at Christmas.

Date of experience: January 5, 2016
Pennsylvania
3 reviews
18 helpful votes
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I have been buying online from Walmart for years and trust this site. Most times I buy for pickup, although I've had things delivered without difficulty as well. I will always continue to buy from them.

Date of experience: January 4, 2016
South Carolina
2 reviews
2 helpful votes
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Cleanliness and safety have declined tremendously. The poor associates that work there are not trained properly.

Date of experience: January 4, 2016
Florida
6 reviews
0 helpful votes
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THIS IS THE WAY TO ORDER A TREE DURING THE HOLIDAYS,,,,, ORDER ON LINE PICK IT UP- DONE... DON'T LIKE IT YOU CAN RETURN TO ANY WALMART... THIS TREE WAS A TALL SKINNY TREE A. K. A A CONDO TREE SO MANY OF MY FAMILY MEMBERS LIKED IT - 3 OF THEM WENT AND BOUGHT ONE... LOVE LOVE LOVE IT!

Date of experience: January 4, 2016
Australia
3 reviews
14 helpful votes
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I loved it.
January 5, 2016

When I first time ordered at walmart surprisingly they delivered my order on time and they are doing this till now.

Date of experience: January 4, 2016
California
12 reviews
12 helpful votes
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Best pick-up in store service. Super fast for pick up Today. You avoid the hassle of browsing and making a line for payment. Prices well just as advertised. And you received a printed receipt on pick up.

Date of experience: January 4, 2016
California
5 reviews
0 helpful votes
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This site has great info. And can usually tell me if my local Walmart has the needed item.

Date of experience: January 3, 2016
Tennessee
22 reviews
24 helpful votes
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Price scam
January 3, 2016

Ever noticed how many items ring up a higher price that what it showed? Notice there no questions asked policy when you tell them the price is wrong. Think about the millions they make by not correcting the errors. Most people do not look or remember the prices they are supposed to be paying.

Date of experience: January 3, 2016
Colorado
5 reviews
0 helpful votes
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Save time and money
January 3, 2016

Site to store pick up is a time saver. You can have items you buy online sent to the store with no extra shipping charges.

Date of experience: January 3, 2016