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Walmart

2.6

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Walmart Reviews Summary

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
704
value
646
shipping
544
returns
501
quality
584

We monitor reviews for authenticity

California
4 reviews
43 helpful votes
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Bad employer
January 20, 2016

The Walton family is the richest family in the world with almost $150 Billion in net worth. This is more than the bottom 42% of the whole country combined. Meanwhile they do not pay a living wage or offer benefits to the vast majority of their employees. The result is that Walmart employees are living below the poverty level and receiving food stamps and medicaid which costs the country an estimated $5 billion per year.

You could argue that a higher wage and increase in benefits would result in higher costs. That would be true to a certain extent but given the huge volume of sales that Walmart we would be talking about pennies on most sales. Another thing to consider is comparing Walmart to a better employer. Costco is a good example because they pay a living wage and provide better benefits. The result is they have much higher employee satisfaction resulting in a higher retention rate and much lower level of shrinkage (theft).

Bottom line is we make a choice when we are shopping at a retailer and if we choose to shop at a store that is owned by the richest family in the world that pays their employees poverty level wages then we are supporting this practice. It is good business to take care of your employees and treat them the same way you would wanted to be treated. Until that time comes I will not even consider shopping at Walmart.

Date of experience: January 20, 2016
New York
9 reviews
8 helpful votes
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I shop Walmart for great discounts, and lowest price. A place to find great deals at the lowest price everyday, and easy returns, When on a budget Walmart is the place to shop. Saxe Money shopping at Walmart.

Date of experience: January 20, 2016
Ohio
1 review
0 helpful votes
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Real review
January 20, 2016

Twice ive tried to order off there website... Twice its become a mjor ordeal. Both times my initial purchase was rejected with no reason given. The first time. After countless emails and phonecalls i was finally told that my bank rejected it. Though my bank denied doing this... And i could see in my transaction history that each attempt. Walmart took money from my account. And a few minutes later. Deposited it back into my account. After calling their BS several times. They finally admited it was them rejecting the card but failed to give reason. I finally was allowed to make the purchase. A phone. To be picked up the next day. But after the transaction i recieved an email stating the item would be ready for pick up the following week.

Second attempt at making another purchase on this site... Same game. Same song and dance.

I make many purchases online. I have never had problems... Ever... Except with walmart.com

Date of experience: January 19, 2016
Virginia
2 reviews
4 helpful votes
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Eh
January 19, 2016

Its walmart for better or worse the prices are decent compared to the crappy service.

Date of experience: January 19, 2016
Florida
5 reviews
9 helpful votes
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I was unable to get to the store in time to pick up a small electronics item over Christmas. They refunded me in a timely manner and I appreciate that.

Date of experience: January 19, 2016
New York
3 reviews
22 helpful votes
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Very easy
January 19, 2016

The best thing in walmart is very easy to shop and quick shipping method.

Date of experience: January 19, 2016
New York
7 reviews
0 helpful votes
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I read reviews on Walmart.com about the tv failing too soon. I purchased mine July 2015, and this is Jan 18 2016- about an hour and a half ago, i was turning down the sound, in order to switch inputs. All of a sudden, the tv(which was, at the time, displaying hdmi input from my desktop pc) began to cycle through about 10 or so, vivid, full screen colors. It would not register any input from the remote, also. I then unplugged it and waited a few seconds... when i plugged it up again, it powered on with the sceptre logo, on its own, i did not power it on... then it began to cycle the same colors, but there was audio coming through the speakers from my coaxial antenna connection.

I contacted walmart through live chat, and the representative was about to issue a refund... she then told me that it had been too long to give a refund and gave me a toll free number and website of Sceptre. When i called sceptre there is no customer support available... the machine prompted me to leave a message. Sceptre's live chat only sent and email to sceptre.

I will try and contact sceptre again in order to get fair compensation, but i advise anyone considering purchasing a tv from walmart to buy the protection plan. I wish that I had done that 6 months ago.

Date of experience: January 18, 2016
Texas
4 reviews
1 helpful vote
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GREAT VALUE
January 19, 2016

HAVE USED MANY TIMES FROM DOG STOCKINGS TO LAWN FURNITURE... ALWAYS ON TIME, DELIVERY IS ALWAYS CORRECT, EASY TO PICK UP FROM LOCAL WALMART

Date of experience: January 18, 2016
Virginia
2 reviews
0 helpful votes
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What's not to love...
January 19, 2016

WalMart... what's not to love. If there's good Manager's of the store you call your own, your experiences will always be delightful!

Date of experience: January 18, 2016
California
2 reviews
0 helpful votes
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Every item that I have ordered from them that I have picked up at the store or have had shipped to my home has been in great condition has been exactly what I thought that I was ordering and when I didn't pick something up that was shipped two shirts the store on time because I had changed my mind and didn't want the merchandise they immediately credited my my credit card back the amount that I had paid for that item would that I had not picked up with no questions asked very good customer service

Date of experience: January 17, 2016
Finland
47 reviews
536 helpful votes
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Robot Mentality
January 17, 2016

Couldn't get an order correct for anything. Around and around you get stonewalled exactly where you didn't want to go. Beyond frustrating. No customer service, no resolve, no trust.

Date of experience: January 17, 2016
New York
25 reviews
37 helpful votes
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Wretched discount stores
January 17, 2016

Not long ago, I was visiting a small town that had an extremely limited choice of stores, and ventured into Walmart. What a ghastly, ugly experience. Disheveled, dirty, shoddy... Walmart had it all! I didn't expect to find a Macy's or a Nordstrom's, nor even a Kohl's. But Walmart made Target seem like haute couture! All I was looking for was men's underwear!

Date of experience: January 16, 2016
Ohio
4 reviews
16 helpful votes
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You can return an item at their local store. Advantage... until you actually have to do it. You will "love" the long lines of Walmart shoppers. Color shown on website was not even close to what was received. (Never ever had a problem with color on any vendor's sites,) Received the item quickly, the fact that it was not as pictured was disappointing.

Date of experience: January 16, 2016
Alabama
10 reviews
7 helpful votes
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I like to shop at Wal-Mart.com and pick it up at the store. There are so many more products and items at even better prices online

Date of experience: January 16, 2016
New Jersey
9 reviews
10 helpful votes
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Catch 22 for employees
January 16, 2016

Employees are not paid enough to afford to shop elsewhere. They are paid too little. They end up spending their hard earned money and food stamps at Walmart. I believe that the company is guilty of fraud.

Date of experience: January 15, 2016
New York
6 reviews
5 helpful votes
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Love Walmart!
January 16, 2016

Always ships fast affordable shipping and great products!

Date of experience: January 15, 2016
Florida
5 reviews
7 helpful votes
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Good...
January 16, 2016

Walmart have great prices, although the customer service sucks...

Date of experience: January 15, 2016
New York
2 reviews
3 helpful votes
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Good Experience
January 15, 2016

I just love shopping at Walmart. I have never had an issue with their products. My only negative comment is that their free shipping could be a bit quicker!

Date of experience: January 14, 2016
New Zealand
2 reviews
7 helpful votes
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STAY AWAY
January 14, 2016

My little nephew picked out a toy motorcycle for $29.95. Only to have this poor kid totally disappointed. It would only go in reverse! That's only one example of the shoddy products Walmart sells. BTW They did refund it but wanted me to have it replaced. Only to have my nephew disappointed twice?! I don't think so!

Date of experience: January 13, 2016
New York
34 reviews
49 helpful votes
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Great prices
January 15, 2016

Large selection of merchandise and great low prices

Date of experience: January 13, 2016