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Walmart

2.6

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Walmart Reviews Summary

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
704
value
646
shipping
544
returns
501
quality
584

We monitor reviews for authenticity

Florida
4 reviews
6 helpful votes
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Purchase went smoothly, emails came quickly. Item arrived as described

Date of experience: January 27, 2016
New York
9 reviews
4 helpful votes
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Fun store
January 27, 2016

Never a dull shopping experience. I always find something for my home. Their Hanes sweats are so easy to buy at $5.00 a piece.
They need a bigger camping section

Date of experience: January 27, 2016
Ohio
10 reviews
1 helpful vote
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Great products but needs better customer service, its hard to find someone to help you. When you magically find someone they dnt know nothing and dont even offer to find out. This has happen to me plenty of times.

Date of experience: January 27, 2016
New Jersey
2 reviews
4 helpful votes
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I Love Wally World
January 27, 2016

Great customer service especially the online service. Its a one stop shop for me. Gotta have a Walmart.

Date of experience: January 27, 2016
New York
9 reviews
18 helpful votes
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Tried Pick-up In-Store once and I didn't realize that no one had any idea people even used it. Perhaps it was mostly because of my store, but the lack of communication, prep work, and even care that went into their job was terrible! I was treated very rudely. Never again, I'll just order from Amazon.

Date of experience: January 26, 2016
North Carolina
8 reviews
12 helpful votes
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Walmart
January 26, 2016

I have used the Walmart website to order things, with no problems. They send an email when the item you ordered is available for pickup. Check your price as it may not be the same as what is in the store. I got 1 item cheaper than the store price. Another item I went to pick up, I found was $3 cheaper in the store, so I told the guy and had the price adjusted.

Date of experience: January 25, 2016
Pennsylvania
7 reviews
1 helpful vote
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Started the shop online ship to store as soon as that day program and it is the best thing Walmart has ever done especially with the great deals they had at Xmas. Ordered gifts in the morning and picked up later that day instead of having to run all over searching frantically for gifts I did most of my shopping with them this year.

Date of experience: January 25, 2016
California
2 reviews
0 helpful votes
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Honestly when I need to find anything, I will go to Walmart. Com first cuz if I find it here you better believe it's the best price.
And great quality too! Love me some Walmart<3

Date of experience: January 25, 2016
Ukraine
4 reviews
2 helpful votes
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Long shipping
January 25, 2016

I bought Pencils for present online! They was on warehouse! But after they tell me that it was mistake - and i have to wait 2-3 days. Of course these day was after my friend birthday

Date of experience: January 25, 2016
Colombia
5 reviews
3 helpful votes
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I was looking for a cheap yet decent Android phone for my trip to Colombia and found it on walmart.com. I had it shipped to the store and the total was about $50.

Date of experience: January 24, 2016
Pennsylvania
3 reviews
48 helpful votes
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On Line
January 25, 2016

All of my on line purchases have been as well as any returns. I have never been disappointed.

Date of experience: January 24, 2016
Alabama
3 reviews
22 helpful votes
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I shop at Walmart Supercenters for everything but fresh meat because there's a butcher near my home who provides quality meat and seafood at reasonable prices.

Walmart is very good about returns and refunds and some of the employees are excellent at customer service and I seek them out whenever i shop there.

They also have a site-to-store option available on many products which saves a lot on shipping charges since there's no charge to use it.

Walmart is the best option for people trying to save money and their store brand (Great Value) products are as good or better than the name brands.

Date of experience: January 24, 2016
South Carolina
3 reviews
3 helpful votes
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I can shop at walmart and leave with everything on my list. They have everything you could ever need for less.

Date of experience: January 24, 2016
Texas
11 reviews
24 helpful votes
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Fast shipping
January 24, 2016

Love walmart but sometimes the employees dont know what they are doing

Date of experience: January 23, 2016
Mississippi
40 reviews
136 helpful votes
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Don't get me wrong, I like shopping at Walmart due to them offering good products and the new pre-ordering groceries for pickup online is awesome. BUT, they seriously need to work on the fact there's no way to find your own wishlist on their website. That's right if you find an item you want to put aside for later such as when you have the funds for it, good luck finding it. This one flaw really keeps me from visiting their website often, considering the only time I can really shop on their is when I'm buying items as I see them instead of planning and budgeting as I usually prefer to do.

Date of experience: January 23, 2016
Illinois
10 reviews
7 helpful votes
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Excellent
January 23, 2016

I I love this store one of my favorites when u walk in ur greeted with a wonderful welcome makes you happy to shop team work is great when you cant locate an item your looking for they are right there to assist you in every dept. when I moved to Hawaii the first place I looked for was Walmart thank goodness they had one many kudos to walmart

Date of experience: January 23, 2016
New York
4 reviews
4 helpful votes
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Service
January 23, 2016

Have ordered from Walmart steady now for 5 years. I live up in the boonies and they bring my stuff right to my front door. Always good products that you can count on with a great price to boot, not to mention free s&h with purchase of $50.00 and up! Can't beat it.

Date of experience: January 23, 2016
New Jersey
3 reviews
13 helpful votes
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The worst employer. No, I don't work there or no anyone personally who does, but it's common knowledge that Walmart has no regard for their employees, here or worldwide.

Date of experience: January 21, 2016
Idaho
3 reviews
2 helpful votes
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Pick-Up@ store
January 21, 2016

This experience was great. I did have to return it to the store but it was not WalMart's fault, it was my TV.

Date of experience: January 21, 2016
Georgia
6 reviews
2 helpful votes
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Its cheap...
January 21, 2016

The good thing about Walmart is the prices and its easy. The bad thing is how some of my friends who worked there in the past were treated and there lack of urgency to get people through the lines at the store locations. Usually if you look, you can find the products cheaper, but sometimes Walmart will match prices.

Date of experience: January 21, 2016