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Walmart

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Walmart Reviews Summary

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
704
value
646
shipping
544
returns
501
quality
584

We monitor reviews for authenticity

Tennessee
11 reviews
5 helpful votes
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Never gets old!
February 18, 2016

Every time we visit Walmart I find what we need and as a mother with two children we have a ball!

Date of experience: February 17, 2016
Oklahoma
1 review
0 helpful votes
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Casher need a member of management they never came. I had to do self checkout. If l wanted a job with Walmart, l would have applied. I won't be doing business with Walmart. Krogrrs just looks better and better. Store#******* Lewisburg, WV Bowyer manager.

Date of experience: February 17, 2016
Texas
3 reviews
21 helpful votes
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Good company
February 18, 2016

I love walmart never have problem with the product here

Date of experience: February 17, 2016
Canada
5 reviews
15 helpful votes
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Best Prices
February 17, 2016

Great place to shop on line. No fuss returns at the store > I love them

Date of experience: February 16, 2016
Maine
1 review
0 helpful votes
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Poor service
February 16, 2016

This was my first and only time to ever use this site. I placed an order for a your zone loft bed and received a twin/full bunk bed. I also paid for two day shipping. Not only did I receive the wrong item my first time using this site no one even informed me that the product I ordered was out of stock! I'm very very unhappy with this site and I really expected better service.

Date of experience: February 16, 2016
Florida
2 reviews
7 helpful votes
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Disgusted
February 16, 2016

I decided to order a few things from Walmart. Com awhile back a few of the items were bundles they shipping was pretty quick BUT the bundle items were not complete and when I called customer service I got the run around and finally after about 5 calls with different reps I was told the main bundle I was so aggravated over was actually out of stock. I never got my money back on the items and never received the other item. I have not ordered anything since then and never will again.

Date of experience: February 16, 2016
California
6 reviews
7 helpful votes
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Awsome!
February 17, 2016

I luv using Walmart.com. I shop online and pick up at store most of the time. That works great for me because it is hard for me to go shopping in store. The website is so user friendly! Any kind of wish lists or regestrys you want to create and even share to family and friends. You can save things from your shopping cart for later if you can't get them all at one time. What isn' t there to luv. Thank you Walmart.com.

Date of experience: February 16, 2016
Arizona
7 reviews
6 helpful votes
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Great prices and service
February 16, 2016

I have had items delivered to my local store several times. Communication is great.

Date of experience: February 15, 2016
Texas
7 reviews
2 helpful votes
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Walmarts prices are cheap
February 16, 2016

You can find almost anything at Walmart and the prices are usually very good low

Date of experience: February 15, 2016
Georgia
5 reviews
2 helpful votes
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I hate going out to a store sue to medical reasons. Being able to shop online and have it sent to me is wonderful, no more searching for a space, no long lines with few cashiers, no fhighting with crowds. Click what i want, tell where i want it delivered, pay for it and sit back and wait.

Date of experience: February 14, 2016
New Mexico
3 reviews
9 helpful votes
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So far so good
February 16, 2016

I've never had any issues with walmart.com and the store in general very few issue but that can be resolved.

Date of experience: February 14, 2016
Canada
10 reviews
125 helpful votes
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I love the low price and the variety of products here. But sometime the queue is very long. My last time shop there, it took me almost 30 mins to make the purchase because people in front of me keep swapping their stuffs in and out to make the best out of their coupon.

Date of experience: February 14, 2016
Connecticut
5 reviews
4 helpful votes
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I have purchased products from this company over the years. The prices are usually ok. I must add a word of caution. Customer service is not good. The representatives are poorly trained and sometimes make the problem worse. A sign of the times I guess. It appears this company is not very selective in whom they employ

Date of experience: February 14, 2016
Arizona
1 review
0 helpful votes
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I've shopped at WALMART.COM for years and never had a problem. The last 2 orders got messed up and items weren't delivered. Not a safe place to online shop anymore. Something has changed. Wish they would change it back.

Date of experience: February 13, 2016
GB
3 reviews
10 helpful votes
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Everything is superb
February 13, 2016

Whenever and whatever I tried to buy something here. I got amazingly superb quality services.

Date of experience: February 13, 2016
Colorado
3 reviews
16 helpful votes
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Pick up at site to store
February 13, 2016

I love the convenience of ordering online and if I have it sent to the store I don't pay shipping no matter how small the order is. The problem is that the site to store pick up at my local walmart is ridiculous, no one is ever at the counter and I have to go search for an associate that calls someone back, and 10 minutes later I'm still waiting. I stopped ordering site to store, either I don't order at all or I wait till I have enough in my cart for the free shippin.

Date of experience: February 12, 2016
Virginia
6 reviews
5 helpful votes
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Quick quality service
February 12, 2016

I've been ordering from walmart.com for years and have never had an issue. Everything I've ordered comes on time, sometimes even earlier.

Date of experience: February 12, 2016
Kansas
3 reviews
17 helpful votes
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High quality
February 12, 2016

The kind quality they provide is very good. I am impressed by their quality and standard.

Date of experience: February 12, 2016
Spain
2 reviews
0 helpful votes
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Love Walmart
February 12, 2016

I find more stuff on walmart.com then in the stores

Date of experience: February 11, 2016
Wisconsin
2 reviews
10 helpful votes
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Where is My Redcoat. I have read others complain so is this dress Lilly A joke?

Date of experience: February 9, 2016