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Walmart

2.6

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Walmart Reviews Summary

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
704
value
646
shipping
544
returns
501
quality
584

We monitor reviews for authenticity

Ohio
1 review
1 helpful vote
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EVERY experience on Walmart's website is frustrating. How the world's largest retailer has managed to spend tons of money and end up with such an incredible POS (and I don't mean point-of-sale) is mind-boggling. Not only are they completely failing to leverage their primary competitive advantage (vs. Amazon) -- their retail stores -- but they fail to simply deliver a simple shopping site. (Their search results are an absolute mystery. Maybe their programs need an SQL 101 course.) If they were trying to put together an example of how NOT to program a website, they couldn't end up with anything worse!

Date of experience: March 1, 2016
California
5 reviews
5 helpful votes
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LOVE LOVE LOVE
March 1, 2016

I ALWAYS shop at Walmart.com. They ALWAYS have the best prices and ALWAYS deliver just about two days before the date they give you. AWESOME WALLY WORLD! Keep up the good work!

Date of experience: March 1, 2016
Florida
2 reviews
8 helpful votes
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Payment the Bill
March 1, 2016

I would like you to know the main reason; I Do Not use My Walmart Card, and I`m sure there are many people like me. Every time I have to pay my bill, (0 balance) I have to go through so much B/S in signing in. Enter the Acct: Security, Verification, on and on and on Crap! So I decided to get me an American Express Card, which gives me CASH back. Sorry, I Do NOT shop at Walmart anymore because of the inconvenience. Note: This is the ONLY site that does NOT want to remember my log in. I am PC Savvy (I have 5 Comptia Certifications) So trust me I know what I`m talking about. Hopefully, you would find a Better outsource. (China perhaps)

Date of experience: March 1, 2016
Oregon
6 reviews
7 helpful votes
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Great company
March 1, 2016

I have always been able to find what I needed here on Walmart.com. I have always been pleased with them.
Cornelia Calhoun

Date of experience: March 1, 2016
Wisconsin
17 reviews
28 helpful votes
Follow L M.
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I just hate the thought of shopping at Wal-Mart. Wal-Mart online has an extremely wide variety of products I was just amazed. I just don't care for how they treat their employees, but I'm so poor I've had to resort to shopping at Wal-Mart. I vaguely remember them advertising how important products made in the USA used to be to them, but that no longer seems to be important. I guess that's how the company can offer such low prices on products.

Date of experience: February 29, 2016
Michigan
7 reviews
2 helpful votes
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Always there!
February 29, 2016

Have to be careful of some of their more higher-cost or big ticket items but their basics are great and the 24 hours is so helpful.

Date of experience: February 29, 2016
Massachusetts
1 review
0 helpful votes
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Hey what the $#*! man! I see a lot of good reviews about walmart. I hate walmart because I had a bad experience with them. I haven't been at a walmart store since then. They are just as bad as amazon. Now I go to target or family dollar. $#*! WALMART!

Date of experience: February 28, 2016
Bangladesh
2 reviews
1 helpful vote
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Great
February 28, 2016

I tried other spy software packages but they all were extremely buggy. Auto forward was not. It was very easy to use, just like the video I saw, and it worked well. Turns out they needed it for only a day or two until I got the information I needed (exactly what I suspected) that I was on my way. I know a lot of people say stuff like this should be illegal but when put to good use programs like this are extremely valuable and a lifesaver.

Date of experience: February 28, 2016
Texas
5 reviews
6 helpful votes
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Website is trickier to navigate then it should be. Other then that they offer fast and reliable service.

Date of experience: February 27, 2016
GB
3 reviews
17 helpful votes
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Perfect
February 27, 2016

I love their perfection. They know how to satisfy customers.

Date of experience: February 27, 2016
India
14 reviews
4 helpful votes
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Good
February 27, 2016

On my view it is recommended due to ease to deal with purchasing

Date of experience: February 27, 2016
California
1 review
0 helpful votes
Follow Geoffrey M.
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Today I went back to the Walmart store and I told the Walmart employees that I wanted to buy this sexy beautyko evertone thing that I really wanted. I told them that Walmart sells this item. I wasn't yelling! I told her that I just want to buy this item so I can go home. She was yelling at me again and $#*! and she said, we don't sell this item in Walmart! And I told her that i'm not leaving until I buy this item! She said, you better leave and don't come back! Then I said don't $#*!ing yell at me! Who the $#*! do you think you are I said. Then she was yelling at me again and said, if you don't leave, i'm calling the police. So I started walking to the exit and she said sir! Don't come back! Then I called her a disgusting $#*! and I left the store. Then I started walking on the parking lot, and I knocked down the shopping carts on the ground and got in my car and took off! I will never go back to any Walmart stores again! I will just buy this item online.

Date of experience: February 25, 2016
Canada
5 reviews
1 helpful vote
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Great pricing
February 26, 2016

We are always so happy with the fantastic pricing!

Date of experience: February 25, 2016
New York
10 reviews
26 helpful votes
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It's difficult to beat Walmart.com's prices but their packaging/shipping/return policies leave a lot to be desired. I guess you get what you pay for!

Date of experience: February 25, 2016
New Jersey
1 review
0 helpful votes
Follow Geoffrey M.
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Yesterday when I went to the Walmart store to try to buy this sexy beautyko evertone thing for my butt, because when I ordered this item online at wamart.com, they canceled the order and I finally got my refund back. So I had the invoice of what the item looks like so I can purchase this item. Then I walked up to a female Walmart employee to so her of what the item looks like, then she looked me like i'm weird. Then I had to leave the store because I was very embarrassed because she looked at me like i'm weird. I'm not weird because of what i'm buying. I can buy what ever the $#*! I want! This was an embarrassing trip at Walmart yesterday and I will never shop at Walmart again!

Date of experience: February 25, 2016
New Jersey
1 review
0 helpful votes
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Sick $#*! Walmart!
February 25, 2016

This is why I will never shop at Walmart again! I had to keep calling Walmart customer care and s*** like for the past week and they still refused to give me back my refund of the amount of $166.96. So the next day, I called customer care again and I told them if you don't refund my money, I'm calling the police. And that really scared them very bad. Then they finally refund my money. This is exactly why I don't shop at Walmart. Because it's a sick $#*! Walmart.

Date of experience: February 24, 2016
GB
23 reviews
22 helpful votes
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Eh
February 26, 2016

Better than kmart, but not by much. It is a huge store chain, but they kinda suck on the customer service level in every walmart I have been in.

Date of experience: February 24, 2016
New Jersey
14 reviews
27 helpful votes
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Better than KMart
February 26, 2016

While I am certainly not the biggest fan of Wal-Mart, it's distant hoodlum cousin KMart at least makes it look like paradise.

Date of experience: February 24, 2016
Michigan
3 reviews
4 helpful votes
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Good Prices
February 26, 2016

I like shopping at Walmart because I can find every thing I need at one stop. From groceries to paint from underware to toys and office supplies--they carry it all!

Date of experience: February 24, 2016
Colorado
6 reviews
3 helpful votes
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Prices are not great
February 24, 2016

Quality sucks, done with them no longer shop there. Since the employee pay increase, i can't find 1/3 of the items i used to by there. Example, the Zip lock bags, used to have 50 choices, now, 20 or less and its only their crap.

Date of experience: February 24, 2016