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Walmart

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Walmart Reviews Summary

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
704
value
646
shipping
544
returns
501
quality
584

We monitor reviews for authenticity

New Jersey
14 reviews
15 helpful votes
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I'm a Wal-Mart girl
March 9, 2016

I get lost for hours in store and online! Great prices, price match and product return. Quick shopping and in-store pickup.

Date of experience: March 8, 2016
Texas
5 reviews
19 helpful votes
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I am not a fan
March 8, 2016

Going to Walmart is like eating mystery meat. You know its meat technically, but your not quite sure what it is.

Date of experience: March 8, 2016
Texas
1 review
0 helpful votes
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They are horrible
March 8, 2016

They would not honor their prices keurig 2.0 I can not trust them now and they need to honor their prices their the ones who did it

Date of experience: March 7, 2016
Florida
5 reviews
2 helpful votes
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Great site
March 8, 2016

I order dog food and supplies when I don't feel like going shopping and get free shipping

Date of experience: March 7, 2016
Virginia
23 reviews
42 helpful votes
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I WANTED a pool they had there and I went to put it on lay away and I saw that they charged me 70.00 because I guess it really wasn't in that store. I was going to pick it up after lay away paid on it to avoid any shipping charges. Gotta watch gift such things. I ended up stashing away my own cash and going to my local store and finding it there cheaper. Usually though it's an ok site to shop. Never use your credit card or debit card you will get frauded if you do. ALL SITES ARE BREEDING GROUNDS FOR CRIMINAL BEHAVIOR ITS not just Walmart. Be smart.

Date of experience: March 7, 2016
Oregon
2 reviews
10 helpful votes
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Yes/No
March 8, 2016

YESWalmart.com is great for ordering stuff to have delivered to your house. Speedy delivery, and free shipping on orders over $50
NODo not trust if it says a store near you has a particular item. Apparently they do not update the website in real time, so you could end up driving out there to get something the website says they have only to find they are actually out. Save yourself the frustration and call ahead just in case.

Date of experience: March 7, 2016
Somalia
1 review
0 helpful votes
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Ohhhhh
March 8, 2016

What not have store in Africa country? Do there employs stratification in own" job and the Walmart supporting its workers.

Date of experience: March 7, 2016
New Jersey
5 reviews
1 helpful vote
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I shop this store regularly and know many of the staff who work hard and deserve the best that Walmart can offer them. I can find
Most products that are on my shopping list and if I have a question, the staff will gladly answer it or take me to the product
That I need The price is always right and returns are easy!

Date of experience: March 7, 2016
Virginia
3 reviews
8 helpful votes
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An average website for online shopping. Sometimes it's difficult to locate the item your are searching for under the categories they list. However, the shipping can be free if you are able to do a store pickup.

Date of experience: March 7, 2016
Nebraska
3 reviews
0 helpful votes
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I have purchased items from Walmart a few times. Their website is very easy to maneuver through. Also, I use their "savingscatcher" program and you can carry over your money from that to Walmart purchases online which is handy. The items are always in great order when they are delivered. My only negative feedback is that it seems to take quite a while to get ordered items. Sometimes it is over a week to 10 days. That seems odd since it is such a huge chain store. It doesn't impact me using their site to order items again though.

Date of experience: March 7, 2016
Illinois
3 reviews
21 helpful votes
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Savings catcher
March 8, 2016

When you shop at Walmart be sure to keep your receipt and go online to to the Walmart site search for savings catcher register the add your receipt to it. You would be surprised at how many Walmart bucks you can earn towards your next purchase

Date of experience: March 6, 2016
New Jersey
5 reviews
0 helpful votes
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Awesome
March 8, 2016

My husband and I have ordered movies and all kinds of stuff from Walmart and they deliver it on time. It is exactly what we order. I recommend it to friends and family all the time.

Date of experience: March 6, 2016
Arizona
24 reviews
26 helpful votes
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Whatever the politics com on we all still love Wal-Mart!

Date of experience: March 6, 2016
New Jersey
1 review
0 helpful votes
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First of all, walmart is always crowded, bad experience with the website and embarrassment at the store. Now I shop at target and I was there last week. Target is way better then walmart. And target got good prices too!

Date of experience: March 5, 2016
Tennessee
8 reviews
10 helpful votes
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Reasonably good to good quality for good prices. Like the variety which makes shopping very easy. I don't get my business clothes there but pretty much everything else.

Date of experience: March 5, 2016
California
3 reviews
3 helpful votes
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Thank you Walmart
March 5, 2016

Very good prices and name brand products for the working class

Date of experience: March 5, 2016
Iowa
3 reviews
0 helpful votes
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Excellent service
March 5, 2016

Great low prices. Really fast shipping. Excellent customer service

Date of experience: March 5, 2016
Virginia
2 reviews
4 helpful votes
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Because I desperately needed a haircut, and I was already at Walmart in Central Park, Fredericksburg, VA, I took a chance. Best haircut I've had since I moved to VA 1 1/2 years ago. Judi gives a good cut, is fast and very friendly, and priced reasonably. Just don't take my appointment!

Date of experience: March 4, 2016
Texas
2 reviews
0 helpful votes
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Great prices and always find what you need whether in store or online they have it! I shop there every weekend

Date of experience: March 3, 2016
Oregon
5 reviews
4 helpful votes
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Just a heads up. If you check Wal mart online for items to purchase - print out the item and price. If you go into a store to purchase that same item and you don't show it to them at checkout you will usually pay a higher price in store. I was told that to match 'their own' online price, I needed to show them the printed item. Kind of a 'bait and switch' sales system?

Date of experience: March 2, 2016