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Walmart

2.6

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Walmart Reviews Summary

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
704
value
646
shipping
544
returns
501
quality
584

We monitor reviews for authenticity

New York
13 reviews
11 helpful votes
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This place is a magnet for trash of all races and the cheap chinese knockoffs that are worthless. I feel dirty just breathing the air in the place.

Date of experience: March 17, 2016
Illinois
6 reviews
18 helpful votes
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Shop USA
March 18, 2016

I enjoy shopping Walmart super stores for the great variety. Only thing lacking for us seniors is appropriate clothing. They and all stores favor the young people so us elderly have to go else where.

Date of experience: March 17, 2016
California
4 reviews
20 helpful votes
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Plenty of things
March 18, 2016

Plenty of things to choose from at Walmart. Decent prices.

Date of experience: March 17, 2016
Missouri
9 reviews
38 helpful votes
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I have gotten to where I do more shopping at Walmart.com than I do in the store. You can have it delivered right to your door, shipping costs apply. If you do not want to pay shipping, have it delivered to the store and pick it up. Simple, right? I have had it shipped both ways. I have always gotten my orders in about 5 days, packaged really well and have never received a defective item. I am glad they have such an easy site to maneuver and always have what I want to buy. I especially like the fact I can order in the peaceful comfort of my home. I am a happy shopper.

Date of experience: March 16, 2016
GB
9 reviews
6 helpful votes
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They have everything and the prices are great. Very comfortable when you don't have a lot of time to shop around.

Date of experience: March 16, 2016
California
2 reviews
15 helpful votes
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My Product has lost on walmart.com tracking system. I can't get my tv on time. It was for my husband birthday gift, and had my hands empty to give something to my husband

Date of experience: March 16, 2016
Georgia
1 review
0 helpful votes
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Never received order
March 16, 2016

My order said it was being shipped by Fedex! Never received it!

Date of experience: March 15, 2016
Tennessee
7 reviews
7 helpful votes
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No quality
March 15, 2016

Wal-mart needs to be closed across the country. SUCK never will shop at Wal-mart

Date of experience: March 15, 2016
Washington
2 reviews
6 helpful votes
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I have a shopped by mail with Walmart two or three times for different items because it was cheaper. I got what I ordered but it was pretty slow getting it to my door (7-14 days).
When I check stock for something online at a specific store and then go to that store to pick it up, it is not there. In order to verify stock on something you must physically go to that store or wait for it online. I have had two managers laugh because I relied upon "in-store" pick up saying they had it in stock.

Date of experience: March 14, 2016
New Jersey
8 reviews
71 helpful votes
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Surprised
March 15, 2016

Ordered boots from Walmart. Everything was fine except I did notice that they came from a different company, found out that walmart has many items on their online shopping that they actually don't even have in their own warehouse. Didn't realize they sold items for other companies. Returns are through this selling company and not through walmart may be an issue.

Date of experience: March 14, 2016
Alaska
3 reviews
15 helpful votes
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Splendid
March 15, 2016

Easy at home shopping for whatever you need... I love Wal-Mart!

Date of experience: March 14, 2016
California
3 reviews
14 helpful votes
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Worthy of my time
March 15, 2016

On time delivery and great customer service on all of my orders

Date of experience: March 14, 2016
District of Columbia
6 reviews
4 helpful votes
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We recently received an influx of WALMART stores in our city, they are Bright, Beautiful stores with a wealth of selections, simular to the GC MURPHYS of old the only thing missing was the cool lunch counterterrorism one in laurel MD has a McDonald's that sells McDonald's pretzels. That's Different, for the most part you can usually find what your looking for,
The workers are friendly in spite of they're awful pay, and there's always something they offer you never thought they'd have.

Date of experience: March 13, 2016
Mississippi
1 review
0 helpful votes
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Order something online for my first grandchild and ordered way too soon with all the excitement. Well someone purchased a similar item which the parents liked more. Went to return the item and was told I would need to return to the manufacturer. Well the manufacturer wasn't who I paid for the item. Will never as long as I live order anything from WalMart.com. Will make it a point to tell others not to also.

Date of experience: March 13, 2016
Georgia
4 reviews
5 helpful votes
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Perfect
March 13, 2016

Never an issue. I even buy my groceries on line and pick it up at the store.

Date of experience: March 13, 2016
North Carolina
3 reviews
18 helpful votes
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Incompetent idiots
March 13, 2016

I have been trying for 2 days to get a new set of tires before my 14 hour trip to F. L. and the idiots at this Walmart service center won't allow that to happen for me.
I called first to make sure they had the tires and they said it was a slow day, If I came now they could get me in next. After waiting for an hour and a half to see my car brought in I inquire. This idiot had lost my ticket and had let 3 other cars ahead of me. He then reassured me that I'm next to get my (oil change). I needed tires not an oil change! I didn't have another hour to wait yesterday so I told him I would bring it back the next day. He tells me they open at 8:00 the next morning.
I just took my car back to Walmart for tires this a.m. Got there at 8 sharp. An employee outside says,"uhh we don't open until 9 today". So I've been inconvenienced again by the idiots at Walmart and decided that I don't want these morons working on my car at all. 2 wasted trips, still No tires.

Date of experience: March 13, 2016
Colorado
4 reviews
5 helpful votes
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Inexpensive
March 11, 2016

I love to shop at Walmart - less expensive than most stores and I find most items of good quality for the price.

Date of experience: March 11, 2016
Connecticut
2 reviews
0 helpful votes
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I've shopped Walmart for years, clothing is good, and you can't beat the sale prices, I've shopped for all my grandkids clothes and shoes, I am pleased.

Date of experience: March 11, 2016
Maine
2 reviews
0 helpful votes
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This really was the last straw for me. Several months ago, I used my VISA debit card for a non-food purchase and was absolutely horrified when the transaction completed without my having to give my PIN number. I asked about it at the Consumer Help Desk and was told it must be an issue with my Bank. I followed up with my Bank and some Online research and found that WalMart saves nine cents per transaction when the PIN number is not used. I have not and will not return to WalMart until and unless they restore the use of PIN numbers on debit cards for all amounts. In this day and age it is unconscionable for any business to remove such an important layer of consumer protection. Go ahead and save your precious nine cents, WalMart, but DO IT WITHOUT ME! I believe that WalMart also has issues concerning employee salaries, training employees how to get government assistance due to wages that are below the poverty level and gender bias in promoting females to management positions. In all reality, WalMart rates zero stars, but that is not an option available for use here.

Date of experience: March 11, 2016
Minnesota
2 reviews
2 helpful votes
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Excellent
March 11, 2016

I love ordering from walmart.com, fast to home delivery, quality products for a great value. Ship to store is a little slower then ship to home, but I've never had anything take longer then the estimated delivery date. Highly recommend shopping with walmart.com

Date of experience: March 10, 2016