Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Walmart

Walmart

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Walmart?
grey stargrey stargrey stargrey stargrey star

Walmart Reviews Summary

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
704
value
646
shipping
544
returns
501
quality
584

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow Margaret F.
Unfollow Margaret F.
Share Review
Report Review

I found an item I thought was 11.00, checked the white label below it to make sure, when I got to the register it was 20.00! I pointed out the error to the cashier, she looked up the item on her app and it was listed at 20.00!
I will never shop there again and will continue to post reviews. I am on disability, in a wheelchair and every penny counts, especially in this economy.

Date of experience: November 9, 2022
California
17 reviews
6 helpful votes
Follow Ruth L.
Unfollow Ruth L.
Share Review
Report Review

Check your receipt when checking out
November 8, 2022

I went to Walmart in Victorville on Palmdale/395 hwy Sat 11/5/22. Was supposed to be a simple 20 min shopping trip that turned into a little over an hour. The shopping was easy, the problem was with the Lady at the register. She double charged for headset, and for 4 motor oils. I purchased 1 headset and bought 3 motor oils, plus 3 other items. I paid with my credit card, when she gave me the Bill, I looked it over, I began to ask her why she DBL chrgd and why 4 motor oils, she proceeded to give credit of $9.28 only. I had to call the manager to get this cleared up. The Lady (employee) at register proceeded to continue her loud interruption while the Mgr took care of the problem. Surprisingly the Mgr didn't tell her to STOP and just go about helping the customers at her register. Mgr had to refund the $23.62, and cancel the total transaction to get the right amount to be chrgd.

Date of experience: November 8, 2022
Texas
2 reviews
1 helpful vote
Follow Sherri K.
Unfollow Sherri K.
Share Review
Report Review

Website purchase
November 8, 2022

I bought a Halloween costume from the Walmart website. The costume did not arrive until November 4th. I tried to return the costume because I had already bought a Halloween costume for October 31st. We took the costume back to Walmart and they OPENED the package that I did not open! Then they would not take the costume back even though I had ALLL of the paperwork! I will NEVER buy anything from Walmart.com again! They are horrible!

Date of experience: November 7, 2022
Bangladesh
1 review
0 helpful votes
Follow Mahfuz H.
Unfollow Mahfuz H.
Share Review
Report Review

Walmart can provide all kinds of daily necessary products within an exact time. For more information please visit this link: https://deltahomeperfect.com/best-dslr-camera/

Date of experience: November 5, 2022
Missouri
1 review
0 helpful votes
Follow Carter M.
Unfollow Carter M.
Share Review
Report Review

Do not do grocery pickup
November 1, 2022

Do not do grocery pickup because the staff are $#*!ing turtles. Once I had to wait 2 HOURS for my pickup order and someone could drive up and get their order before us even though we have been waiting for 2 HOURS. I prefer target 100% more than wal-fart

Date of experience: November 1, 2022
California
1 review
0 helpful votes
Follow Tonya N.
Unfollow Tonya N.
Share Review
Report Review

Great Customer Service
October 30, 2022

They have always treated me fairly and even if there is a mistake made they go out of their way to make it good.

Date of experience: October 30, 2022
Georgia
1 review
2 helpful votes
Follow Donald C.
Unfollow Donald C.
Share Review
Report Review

Your site shows about 1/3 of a page, and never goes to the product being referenced. There is no way to make a choice as the page is very small and will not go to the product. The product is properly identified
By the system, but will not allow viewing or selection. How can you stay in business with no internet sales.
I seems like your advertising is hiding you working page. Ad proof the next block says, I can't get in to buy anything.

Date of experience: October 29, 2022
Texas
1 review
1 helpful vote
Follow Mark K.
Unfollow Mark K.
Share Review
Report Review

The Walmart in Fort Worth on Avondale Haslet Road ST# ******* would not accept Manufacturer Coupons, that are valid at any store, because the coupon said Kroger on part of the paper - since they were mailed out by Kroger. Macie is the rudest manager I have ever spoken to. She made up every excuse she could think of, all invalid and ignorant, not to accept them. Example coupon attached. Terrible customer service!

Date of experience: October 29, 2022
California
2 reviews
0 helpful votes
Follow ollie j.
Unfollow ollie j.
Share Review
Report Review

Kinda gay?
October 27, 2022

Walmart is homosexual. I saw a rainbow there on multiple occasions. I EVEN SAW A SHIRT THAT SAID "love is love". K almost threw up. Gay people aren't real and we need to stop spreading lies. #nomorerainbows!

Date of experience: October 27, 2022
Massachusetts
6 reviews
4 helpful votes
Follow Bill C.
Unfollow Bill C.
Share Review
Report Review

ROCKPALS.com ModelSF8A509 Can't get battery
October 26, 2022
Updated review

Bought at WalMart 2 years ago on line. [Yep 2020 COVID time] One of two batteries when new where junk, will not take charge and got HOT. Now the first one that was good of the 2 new is now not taking a charge. 20V 2.0 AH Model SF8M******* on battery, no support from WalMart or ROCKPALS? *******@rockpals.com tell me unable to get battery what is your sales slip Nr. I guess they think everyone saves the sale slip recite? [If I did I would have to build another building to hold a recite for everything I ever bought? Totally disgusting WalMart and the China company ROCKPALS $#*!s. The disgusting part is after COVID 19 nothing has been right and still isn't. All the bean counters have made it so all the US Companys gave all the high tech info to China to build items at a cheeper hourly or daily rate, which is also the most disgusting thing. Wake the hell up America... Now you ask me for proof of purchase... I wrote it on the Instructions from who and date?

Date of experience: October 26, 2022

Warranty on product
October 29, 2020
Previous review

Leaf Blower Model SF8A509 [email protected]. Purchased from WalMart on 10/4/20. One battery junk will not charge and gets very hot trying to. It could have caught fire in my garage if I was not paying attention to it and left it on overnight? WalMart service said they contacted them on my behalf on 10/22/20 saying what the issue was. They were instantly back to me saying someone will contact me within 48 hours. No one did, I e-mail WalMart service again no answer. 3 days later e-mailed WalMart again no answer. 7 days later e-mailed WalMart again no answer. Filed it again early today 10/29/20 got the same BS someone will contact you in 48 hours. Told them I want to return the hole blower. No answer so far? Most things that I find out later are from China I have had nothing but issues. Amazon same thing BUT Amazon refunded my money instantly.

WalMart should buy American products and OR products that THEY stand behind them... for the quality and care of us the consumer. I'm tired of these big companies screwing the consumer especially in these trying times of people trying to stay alive because COVID 19 where we try to stay as safe as possible trying to live thru it. It takes twice as long to get deliveries which leave a lot to be desired in itself, on where they deliver the item to... in the neighborhood. Disgusting on all accounts... Wake up WalMart...

Date of experience: October 29, 2020
Tennessee
1 review
0 helpful votes
Follow Ador E.
Unfollow Ador E.
Share Review
Report Review

Woke up to 5 charges on my account totaling $214. The scammer tried to keep ordering but that was the limit on my card. Called Walmart to see what was going on and they were no help. DONOT KEEP YOU CARD INFORMATION ON WALMART.COM. I truly believe its a vendor who hacked my Walmart account. Why would some order $200 worth of Lysol from a Walmart vendor and ship it to my address and have 2 pickups in my name. This makes no sense. The only people to profit from this ordeal would of been the vendor the order was made at, Office Depot, llc pro seller. Be aware and never leave you cards on file because people are desperate out here and these corporations who allow them on their site don't care!

Date of experience: October 26, 2022
Kentucky
1 review
0 helpful votes
Follow Carol S.
Unfollow Carol S.
Share Review
Report Review

Me and my little granddaughter was looking at baby dolls when we started Seeing women in negligee's that were so indecent. I don't want my grandchild seeing that.

Date of experience: October 23, 2022
Virginia
1 review
0 helpful votes
Follow Carrie S.
Unfollow Carrie S.
Share Review
Report Review

Thank you
October 20, 2022

This money has been a big blessing to my family. Thank you very much. It is appreciated. I will continue to earn with you.

Date of experience: October 20, 2022
Pennsylvania
4 reviews
4 helpful votes
Follow Walter E.
Unfollow Walter E.
Share Review
Report Review

Walmart
October 18, 2022

This is what I had to go through for dealing at walmart. I have been lied to and hung up on and I have not said one hateful word. I called the corporate office and get sent back to customer service were it starts all over again.
I have ordered online two
Dyna-Glo WK95C8 23,800 BTU Portable Indoor Kerosene Convection Heater
On order# ************** for $349.64, I ordered these items and in the special delivery instruction block I left the following "I am disabled and use a walker. I need this delivered to the back porch". This is not what happened. It was delivered by you delivery service down stairs in front of the garage. I have called customer service many times and have been lied to and hung up on many, many times. Again I was always calm. All I want is a full refund of the $349.64 for the mistake that your company's deliver system made in spite of the special instructions that I left on your order site that you all asked for.
I bet that if I had letters for a name and claimed that I am of the letters that I would get all kinds of help and resolution.
2.The order before this last order, there was also a disaster. Sep 22,2022 order|
Order# ************** I bought 2 250 tablet of cosequin in a bottle along with 2 48 lbs of dog food. Thank the Lord I got the dog food, but not the Cosequin. I called walmart they said that the would give me a $107 credit on the card that originally use. That was over a 3 weeks and a half ago and nothing. Just promises.
**As of 10/18/22 I called back to see where the escalation of my problem that they instant messaged me on a couple of days earlier. They told me that I would not get a refund and walmart will never do it.

Date of experience: October 18, 2022
California
1 review
1 helpful vote
Follow Michelle H.
Unfollow Michelle H.
Share Review
Report Review

You cannot get decent service on their website. Basic items like butter and hamburger buns are unavailable for over a month. When you call customer service you don't get the US. Today I got Egypt. Since Door Dash quit them same day delivery is is often unavailable. The only reason I still shop online is because that is the only option available to me. I'm a home bound disabled senior on EBT. Thanks for making my hard life so much more painful.

Date of experience: October 16, 2022
Indiana
1 review
0 helpful votes
Follow Christian H.
Unfollow Christian H.
Share Review
Report Review

LostCustomerForLife
October 16, 2022

Somebody hacked into the Walmart account and started buying transmission fluid all across the country using my account. I contacted Walmart multiple times and every time they have put it back on me and basically told me to get lost. I am tired of this and Walmart needs to take responsibility and be held accountable for their data breach in their own app.

Date of experience: October 15, 2022
District of Columbia
1 review
0 helpful votes
Follow Maria M.
Unfollow Maria M.
Share Review
Report Review

If I could leave a negative 5 stars, I would! Other people have had the same experience using Walmart. Com site. My brand new card was compromised there by a online gambler! I never used the card anywhere else, so it had to be there. Just an FYI...

Date of experience: October 14, 2022
Texas
4 reviews
1 helpful vote
Follow Gabriel C.
Unfollow Gabriel C.
Share Review
Report Review

I've shopped on walmart.com a few times now and I have no complaints. Gabriel Culiat will definitely recommend them to family and friends.

Date of experience: October 12, 2022
Pennsylvania
1 review
0 helpful votes
Follow Sheena P.
Unfollow Sheena P.
Share Review
Report Review

Horrible service
October 12, 2022

Horrible customer service. If your in person or trying to call in. I tried calling in today Five times at 10:45 Four times at 1pm and again Three times at 2pm. All it does is ring for 3 minutes then busy signal or discounts the call. Noone picks up a phone unless its their personal cell phone. When in store No one is working nor want to help you. Horrible service all together. I live in Cornwall, PA I would rather spend the money in gas to travel to palmyra walmart instead of ordering online or going to lebanon location. Horrible staff and stock on items is nothing like palmyra. I can Always find what I need to buy at palmyra. REASON why I needed to call into lebanon location was cause their delivery person delivered to the WRONG ADDRESS blocks from my house in the DARK last night, and the 1-800 number don't help me, want to refund me when I just want the items I ordered that their delivery employee delivered WRONG. No that's too much trouble to resend items that you know for a fact as you see in picture from delivery person, posted. It's NOT MY HOUSE they verified that all over the phone but now it's my problem cause of their horribly hired staff.

Date of experience: October 12, 2022
Georgia
14 reviews
53 helpful votes
Follow j d.
Unfollow j d.
Share Review
Report Review

For some time now, I have become concerned with the bulk plastic wrapped hamburger and Festive Italian Style Ground Turkey from Walmart. In the past we could buy 90/10 hamburger, but mostly that is 73/27 in the stores for some time now. The Festive is 85/15.

I have noticed a "flame up" when cooking the hamburger in a cast iron skillet and have to keep a cover close by to prevent a kitchen fire. I had become use to this.

Recently, I bought grass fed black angus meat from a local organic farmer after he had it processed and packaged. I was truly impressed with the taste and that the size and post cooking was lots bigger. There was very little liquid in the skillet.

I purchased some ground sausage at the local Nam De Mun grocery and there was very little grease or liquid remaining in the skillet.

I decided to perform a test to compare, the farmer & Nam Den Mun vs Walmart. I counter defrosted a pound of Festive Italian Style Ground Turkey to make homemade nachos. I opened the package and water with red food dye came out. As I was cooking it on low heat the amount of water in the skillet was getting quite large, so I drained and measured it. It was a half cup of water.

The next day, I decided to make beef burritos with some hamburger, and again the water was excessive. It averaged about 1/2 cup per pound.

Remember that we buy these meats based upon weight. So when the package contains this amount of water, we are being cheated. The question that must be asked is "Is Walmart also being cheated by their suppliers OR is Walmart directing them to add water and red food dye"?

I do not know if the meats at your grocery are the same (filled with water), but you should test. I remember some IGA stores add water and red food dye to their meats for increased profits, but I do not know if they still do this.

Date of experience: October 9, 2022