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Walmart

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Walmart Reviews Summary

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
704
value
646
shipping
544
returns
501
quality
584

We monitor reviews for authenticity

Wisconsin
2 reviews
0 helpful votes
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Not only I had to wait for the free shipping package for 2 weeks but it was also late. I ended up without bed for nearly 3 weeks

Date of experience: June 13, 2016
Canada
4 reviews
13 helpful votes
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Orders get delivered very quickly if it is in stock.

Date of experience: June 13, 2016
Mexico
5 reviews
0 helpful votes
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MUEBLES
June 13, 2016

CONSIGUES MUEBLES A BUENOS PRECIOS Y QUE VAN DE ACUERDO A TUS NECESIDADES...

Date of experience: June 11, 2016
Washington
2 reviews
11 helpful votes
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Lame
June 12, 2016

I ordered a phone card from Verizon online thru WM. It was the wrong item. Though the email I got confirming it showed it o be the proper item. I called WM online who tried to blame Verizon. Verizon tried to blame WM. Both you fools suck.

Date of experience: June 11, 2016
Florida
7 reviews
1 helpful vote
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I find what I want, on line, place my order, charge my walmart card, they send notice when order is ready, I go pick it up. What's not to love. No shipping charges when I pick up at store.

Date of experience: June 11, 2016
Canada
2 reviews
0 helpful votes
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Complete Supermall!
June 12, 2016

Why complete? Walmart Supermall offers a very wide variety of products, all in one building. I easily find what I need, from clothing to hardware to garden utensils, etc. Thus, after shopping at Walmart, I still feel energized in that the politeness and pleasantness of their ever accommodating staff add to my pleasurable shopping experience in most Walmart outlets that I've always gone to.

Date of experience: June 11, 2016
Louisiana
2 reviews
4 helpful votes
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THEY GOT HACKED
June 8, 2016

Day before Christmas Eve the walmart.com site was hacked. I spent 2 full days on the phone making sure that they DID cancel the 900+ of orders were actually cancelled before shipping. Was told what had occurred but still not properly cancelled, so I had to continuously call to be sure it was not shipped. Got all but 1 item cancelled. Beware of using online here - their security may not be very good.

Date of experience: June 8, 2016
Massachusetts
1 review
1 helpful vote
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Stay away from cymax... Walmart.com. It's a scam company. Cheapest trash, return fee for a 900$ sectional is 550$. And you will return it, because it's a garbage! That's how they make their money! Horrible. I trusted Walmart before. I don't know how it became Cymax...

Date of experience: June 7, 2016
Oklahoma
2 reviews
0 helpful votes
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Competitive
June 8, 2016

I do all my grocery shopping here & there prices can not be beat on other items as well

Date of experience: June 7, 2016
New York
1 review
0 helpful votes
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Ordered an air conditioner for my elderly mother. Paid extra to have next day delivery... The air conditioner delivered 3 days later.
Front cover plate was bent. Walmart.com did nothing to resolve the issue except give me the manufacturer's phone number and told me to take care of it myself.

Date of experience: June 6, 2016
California
6 reviews
7 helpful votes
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It's always a pleasure shopping at Walmart. Always

Date of experience: June 6, 2016
Illinois
3 reviews
15 helpful votes
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I ordered a pump for my pool after realizing my old one had died over the winter, & it was here in less than 3 days! Awesome experience!

Date of experience: June 5, 2016
Arizona
1 review
0 helpful votes
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My go to shopping site is Walmart.com. They are always less than Amazon.com, by usually 25-30%. And I have it shipped to the store if it is a small dollar amount. I never have to pay shipping, I love it!

Date of experience: June 4, 2016
Washington
6 reviews
13 helpful votes
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In Stock
June 5, 2016

One of the best for the value (financial + quality). Only problem... I shop at a super center where "in stock" items, things purchased regularly are often not in stock, particularly health and beauty items.

Date of experience: June 4, 2016
California
2 reviews
2 helpful votes
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Excellent value
June 5, 2016

I researched an item I needed and checked Walmart's price. They had the best price but it was not stocked at my local store. Didn't seem to be a problem as they shipped it to my local Walmart and it arrived very fast!

Date of experience: June 4, 2016
Arizona
5 reviews
1 helpful vote
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Ship to or pick up at store if in stock, or ship to home options provide flexibility. Very competitive prices.

Date of experience: June 3, 2016
Michigan
5 reviews
7 helpful votes
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I have to admit, when I need the books, boxers and other misc. Household items, Walmart delivered as promised.

Date of experience: June 3, 2016
Missouri
3 reviews
6 helpful votes
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No longer able to join the brick & mortar, shopping community, I am thrilled with online shopping at Walmart. Website is easy to navigate and deliver is quick w/free shipping over a certain amount, and I'm alway at or exceeding that amount:-)

COMPLAINT: Only one and that is the delivery comes over a period of several days that does not include different vendors. I had a bottle of visine delivered in a box large enough to hold a basketball. I know, I know, what the heck... I'm at home. I still have to get rid of these boxes and w/the way I order there's a lot (10-20 items). Use to get Walmart items in one or two boxes. Bottom Line, I'm still happy w/the Walmart on line shopping

Date of experience: June 3, 2016
Illinois
5 reviews
2 helpful votes
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I was able to have everything in stock on call at the store near her school

Date of experience: June 2, 2016
Tennessee
35 reviews
51 helpful votes
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I probably wouldn't shop here if I had more choices in my town, but the prices are good.

Date of experience: June 2, 2016