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Walmart Reviews Summary
Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.
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So nice to have a store that not only has amazing prices but also has good quality!
You won't let me change to the five stars and stuff that's wonderful they send me anything I love Walmart
I would like to tell you that employee #*******, KIM is excellent at her job. She is very courteous, accurate, friendly and fast. She should be commended for the job she does.
Placed an order through walmart. I got an email from virventures saying they cannot fulfil the order and need to cancel. The item value was 10.94$ and after 2 weeks I got a refund of. 07$. Walmart directed me to their customer service and vir's customer service number given does not work! Very badly handled by walmart as well as Vir
Love to go late night shopping at Walmart when there is no crowds. Great place and the Walmart I go to is always clean and organized.
Can't get a response, has my money and nothing to show for it!
Did online shopping this year; all on Walmart.com. From cloths to kitchen every item found and arrived when promised or early. VERY PLAESED
I think the site is fairly good. Always changing and improving. I like the app too and how site to store knows when I park in the parking lot and automatically checks me in for pick ups. Pretty handy!
Walmart is always great option for saving always love shopping at walmart.
I have ordered from Walmart when I need something special to take back to France from the US. My orders have always been timely, well-packed and in perfect condition - including glass jars.
Orders come quicker than expected. I return easily to local store when necessary.
I have shopped online then shipped to store and never had a problem.
I love shopping on walmart.com. The shipping was fast, and great service. Easy to shop.
I think it's sad Walmart is not sale the hatchimals in the store because they have them jacked up to 300 dollars online instead of the 50 dollars that they are sold for In the store just because all the kids want them go Walmart for you being so greedy merry Christmas to yall to hope it makes you have a better day knowing a lot of kids can't have what they want for Christmas
I can usually find everything I need at great prices. The drawback is that there are far too many 'out of stock' items.
Our company ordered 255 stainless tumblers from Walmart online for Christmas. First of all I had to place 3 separate orders because there is a limit of 100 per order. When we received the order, the boxes were torn and in horrible condition. When we opened the 7 boxes, the tumblers were just thrown in with no packing material to protect the merchandise. I had to go to a Walmart store to return 73 damaged tumblers and spent over 3 hours in this store for a simple even exchange. My order number stated they had already been returned in a previous store, after dealing with 3 different managers I finally exchanged them. We received the final to boxes with a quantity of 49 per box in the same condition. I waited a couple days before returning to the store with another 62 damaged tumblers. That's when I lost it after all 3 orders indicated the tumblers were all ready returned and I was looked at as a criminal with stolen merchandise. The exchange was denied and I was told I could return the tumblers in the store. I spoke with 2 managers, they called Walmart online dept to verify the order and I said I wasn't leaving without an exchange because we are having the tumblers engraved with the company logo. After 4 hours, the end result was to leave with the damaged 62 tumblers and purchase 62 from the store. They will send me a return label for the damaged ones and refund the company credit used. I don't think it's going to go smoothly but I can tell you NEVER AGAIN will I enter a Walmart store and give them any purchases. They should have been grateful we spent $3,000.00 at Walmart instead of going else where.
If you order from Walmart.com beware! Make sure you are not ordering from their "Market Center". This can be found in the small print on the home page of the item. If you have problems with the item Walmart WILL NOT stand behind you. For returns you have to go directly to the "Seller" of that item! This also means YOU have to pay for the return shipment.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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