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Walmart

2.6

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Walmart Reviews Summary

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
704
value
646
shipping
544
returns
501
quality
584

We monitor reviews for authenticity

California
12 reviews
23 helpful votes
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Just Go To Target
March 13, 2017

Ambushing patrons seems over-the-top for any retail setting, but never forget where you are. Despite "consumer-friendly" TV ads, Walmart treats employees unfairly, with too many needing public assistance to live. Stands to reason customers will not get superior service. "You get what you pay for" never rang truer than shopping at Walmart. Buy at Target. You pay more, but preduces are properly stored, and purchases last longer, with or without warranty.

Date of experience: March 13, 2017
Canada
5 reviews
1 helpful vote
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Delivered on time
March 14, 2017

Walmart.ca has amazing delivery system, way better then Amazon. They deliver right to your door or closest Canada post location. You can order all non perishable items, and usually the stuff shipped is newer and fresher then what you can even buy in stores. Very Easy returns, very ideal for buying larger items, when they wont fit your car.

Date of experience: March 13, 2017
District of Columbia
12 reviews
14 helpful votes
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Fast and easy!
March 14, 2017

I was looking for some LARGE coloring books and colored pencils for my father-in-law to help him keep himself "busy" sine he can't do the things he used to do and seemed to have issued accepting the realities of growing old. (he's a WWII Veteran) He used to love to play solitaire at his desk in his office but the cards got slippery and small for him to handle so I tried to find another avenue for him to pass the time and he decided he wanted to try coloring books. With his age (93) and abilities I wanted to make it as easy as possible for him SO, Wal-Mart had the coloring books and large colored pencils I needed for him and I could get them from the shipped and delivered to the store in 2 days. A much needed RELIEF for an un-patient. Restless Old man who desperately needed something to do!

Date of experience: March 13, 2017
California
5 reviews
13 helpful votes
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I love shopping online even at walmart.com. If you have a problem with your merchandise and you call the customer service they are so rude. I have purchased makeup for a School play for a bunch of little kids. It took them 5 times to ship the right color. I have wasted my time and gas driving to Walmart store to pick up my merchandise and the fifth time they actually got it right when they have to ship it to my house. That was ridiculous!

Date of experience: March 12, 2017
California
4 reviews
0 helpful votes
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I have never had a bad experience when ordering from Walmart, and received my orders quickly.
Even when I had to return an item once... no problem!
Thank you Walmart!

Date of experience: March 12, 2017
Illinois
6 reviews
0 helpful votes
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Gotten better
March 12, 2017

They have gotten a lot better used to be really bad but now they offer 2 day shipping to compete with amazon, ill start to give them a chance again.

Date of experience: March 12, 2017
Texas
6 reviews
9 helpful votes
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Great service!
March 12, 2017

I mostly shop toys and online photo lab, not much of anything else online. Shipping is fast, products are as described and prices are usually unbeatable.

Date of experience: March 12, 2017
Maryland
8 reviews
4 helpful votes
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What?
March 12, 2017

Really... A review of Walmart? OK... they have everything you might need and stuff you didn't know you needed :)

Date of experience: March 12, 2017
Michigan
16 reviews
12 helpful votes
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Good prices, arrives quickly. I really like Walmart:-)

An excellent selection to choose from gives you the choices to make the right purchase.

Date of experience: March 12, 2017
Nebraska
2 reviews
3 helpful votes
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Ordered a refurb. Lenovo thinkpad w530 laptop called in my order sales person says Lenovo factory refurb. Unit with one year warranty. First two day shipping took over one week, open box who ever had this laptop likes chocolate between the keys was covered, battery was no good wont hold charge sticker on laptop says refurb by joy systems. Called cust service after 45min wait was told its used what u expect. As far as battery its not covered by warranty. Should have bought a new machine...

Date of experience: March 12, 2017
Connecticut
2 reviews
0 helpful votes
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Good
March 12, 2017

The best website ever The best website ever The best website ever The best website ever The best website ever

Date of experience: March 10, 2017
BA
6 reviews
32 helpful votes
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Great
March 11, 2017

The prices are very low, and you have everything in one place. Shipping is free unless you want it to come over night. I love it

Date of experience: March 10, 2017
Georgia
1 review
0 helpful votes
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If you order something that is a 2 day shipping item don't plan on getting it in 2 days. More like 4-6 days, If you're lucky. I've ordered through
Wal-Mart.com a few times thinking I'll actually get my items in 2 days from ordering like Amazon prime does. This is not the case. Don't offer something you can't follow through with. I would rather pay the yearly fee and know I'll get my items when they say I'll get them, not just wondering when I'll get them.

Date of experience: March 10, 2017
Ohio
4 reviews
3 helpful votes
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Walmart has it all
March 10, 2017

I love shopping at Walmart, They have everything you need in one place. Great prices, Shipping is usually free if you can wait a week. Fantastic selection and overall good Quality items. 5 Stars *****

Date of experience: March 9, 2017
Texas
18 reviews
23 helpful votes
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Good website
March 10, 2017

Have never had a problem with them. Only one time, product had to be backordered, other than that, pretty good site.

Date of experience: March 9, 2017
Arizona
1 review
0 helpful votes
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Not Exactly 2 days!
March 9, 2017

Yes, your order goes in within two days free of charge with Walmart but Walmart fails to tell you that they ship through Fed X and your order is shipped sporadically just like Amazon taken from 24-72 hrsto ship from TX to your home.

Date of experience: March 9, 2017
NL
3 reviews
8 helpful votes
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I like Walmart for its feature of suggesting discount shopping. Got some bad products sometimes but over all I will rate 8 out of 10 for this

Date of experience: March 8, 2017
Pennsylvania
5 reviews
6 helpful votes
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They boobed
March 9, 2017

I often use Walmart.com and then go pick up my items. I have never had any problems yet but I rode with my granddaughter to pick up an item that they told her was in stock. Well, after going about 12 miles to the store, they didn't have the item. Of course there are always things you can get while in the store but it is not fair to say you have an item if you do not!

Date of experience: March 8, 2017
Nevada
5 reviews
9 helpful votes
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Love Walmart
March 9, 2017

Great service at the store. They know by name and I love it. I purchase on line and pick up at the store.

Date of experience: March 8, 2017
Florida
2 reviews
0 helpful votes
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I love Walmart
March 9, 2017

Theres nothing you can't find here.
I can shop for clothes and groceries all in one shop.
And the prices are unbeatable.

Date of experience: March 8, 2017