WalkOnBeach Reviews - 425 Customer Reviews of walkonbeach.com, Rated 3.6/5

The most helpful reviews behind these summaries

Aug 20, 2025

I wanted to return the swimsuit for poor quality. They try to make that impossible. Put me through a back in forth email where the offered discounts to keep it, but no easy return for full refund. I finally got the address to send it to for refund, and then they stated they didn't receive it. The post office tracked it and even sent a personal email saying they picked it up. They are still playing a game with endless emails. I will dispute this on my cc bill. Poor customer service and quality. Steer clear!

Danielle S.

Sep 3, 2025

I purchased 4 bathing suits and wanted to exchange them for a larger size and it's been over 10 days and NO ONE has responded to my emails (on their website and through the personal email). They have cute items but the hassle to get a response is not worth the money! Keep on looking for another site…

Melissa Z.

Aug 28, 2025

Both of the tankini sets I ordered are very pretty and look like the photos on the website. However, it did take a long time to receive them, and when I tried them on the tops were too small. I wrote to get the return policy, but they don't want them back, you see, they have several ways to convince you to keep them. So, unless my bust gets magically smaller, these cute suits will be unused and unworn, and probably given to a family member.

WalkOnBeach Reviews Summary

Positive Highlights

Swimsuits are described as pretty and true to website photos.
The website offers attractive promotions like buy-three-get-one-free.

Negative Highlights

Return process is difficult, with offers to keep items instead of refunds.
Customer service is slow to respond, sometimes taking over 10 days.
Sizing can run small, especially in tops.

This summary is generated by AI, based on customer reviews from the past year

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Reviews (406)

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Melanie F.

New Zealand

1 review

1 helpful vote

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SEEMS LIKE A SCAM

July 27, 2021

I placed an order mid May and have never received it nor an email saying it's shipped and no reply to my email querying it's whereabouts!

Date of experience: June 27, 2021

WalkOnBeach S. — WalkOnBeach Rep

over a year ago

Please give me your order email, i will check for you，You can rest assured that we are a regular compan！ Anybody who says do not get their return, please let me know.

Barbara G.

Switzerland

0 helpful votes

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Never ever again

June 17, 2021

I bought an item on the site with ending. De. The parcel came from China. The quality was very good, but I wanted to send it back because it didn't fit. After writing, they offered me to keep it and to recieve a "discount". I wrote back and ask about the amount. The offer was 5 Euro. I wrote back weather to send me 10 Euro or to send me de return address. It came a new offer of 6 Euro. I wrote back again, that I wanted to return it. These mails back and forward were during over a week … The address came: I had to send it back to the USA (to my debit) … The price for a package from Switzerland is 40 Euro! I asked to send me in that case the 6 Euro back. The offer of 6 Euro immediately came back - thank you. But after all, that was the first time I ordered here and it will be the last time. Besides it is an ecological nonsense to ship parcels around the world.

Date of experience: June 16, 2021

We are sorry for the inconvenience caused to you, We will improve our service quality and strive to satisfy customers. We will also try our best to improve our return method to make it more convenient for customers.

Shelly M.

New Jersey

2 helpful votes

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Horrible company I have now emailed 5 times to get information on my return. They have not replied.

July 3, 2021

Horrible company. I have emailed 5 times and have not received information on my return request. I intend to go to the better business bureau

Date of experience: June 3, 2021

Hi, sincerely apologize for your inconvenience. We are very sorry that we did not satisfy you in customer service. We will continue to improve and be able to respond to your needs in a timely manner. We look forward to our swimsuits to satisfy you!

Carolyn R.

New York

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Can't get in touch with customer service

June 28, 2021

Did not realize you can not reac customer service by phone. Have been waiting 8 days for an update on status. Was supposed to ship in 3-7 days. No response to email sent regarding status. Not happy

Date of experience: May 29, 2021

We are sorry for the inconvenience caused to you, We will improve our service quality and strive to satisfy customers. I will solve your problem now.

Krystal B.

Florida

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Bathing suits

April 15, 2021

To whom it may concern: I'm disappointed with my purchase of 2 tankinis. I feel the tops are not made very well. The bottoms are fine. Also, since ordering from this company I keep getting small charges on my credit card. Very unhappy about that! If it wouldn't cost so much and take so long I would return them and hope to get a full refund!
Sincerely, Krystal

Date of experience: March 16, 2021

Pamela H.

Wisconsin

3 helpful votes

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Total Scam!

April 2, 2021

DO NOT PURCHASE FROM THIS COMPANY! I purchased two swimming suits and paid for express shipping. When I did not receive shipping info I contacted them to ask when my order would be shipped. I received a message that it had been shipped to a city three hours from my home and I would need to pick it up at the post office there or it would be destroyed. I don't think it was shipped at all.

Date of experience: March 3, 2021

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