I wanted to return the swimsuit for poor quality. They try to make that impossible. Put me through a back in forth email where the offered discounts to keep it, but no easy return for full refund. I finally got the address to send it to for refund, and then they stated they didn't receive it. The post office tracked it and even sent a personal email saying they picked it up. They are still playing a game with endless emails. I will dispute this on my cc bill. Poor customer service and quality. Steer clear!
I purchased 4 bathing suits and wanted to exchange them for a larger size and it's been over 10 days and NO ONE has responded to my emails (on their website and through the personal email). They have cute items but the hassle to get a response is not worth the money! Keep on looking for another site…
Both of the tankini sets I ordered are very pretty and look like the photos on the website. However, it did take a long time to receive them, and when I tried them on the tops were too small. I wrote to get the return policy, but they don't want them back, you see, they have several ways to convince you to keep them. So, unless my bust gets magically smaller, these cute suits will be unused and unworn, and probably given to a family member.
This is a rip off, they have phone number on their website that connects to a woman who is not associated with them and has had to leave a recorded message stating this as many ripped off customers contacting her. They have not sent my items and it's been a month, I have phoned and it's the wrong number and I have emailed repeatedly to no avail. If I could give zero stars I would.
Date of experience: March 2, 2022
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Anita, please accept our sincere apology for bringing you an unpleasant shopping experience.
Firstly, we’re sincerely sorry that the item didn't fit you well. The size chart is based on accurate measurements of most women's bodies. Meanwhile, we have sent the information to related departments. Hope the size guide can be more helpful soon. By the way, you can also send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions.
In addition, we do dedicate ourselves to putting customer satisfaction as a top priority and striving to help all of our customers reply to their requests in a timely manner. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We will keep making progress and presenting better products and services in the future.
Please give me your order email, we will contact with you today.
If you need any further assistance, please contact us.
I was given an email from a different company straight after I ordered it (Receipt #1968-5984)After a few weeks when I hadn't received my order I called the number, where I was told they put someone else's number on the email which wasn't them. I've tried to contact walkonthebeach but nothing. So angry and embarrassed
Date of experience: February 4, 2022
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Hi Leah, sorry that our customer service has not met your expectation.
We promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
We’re sincerely sorry that the item didn't fit you well. The size chart is based on accurate measurements of most women's bodies. Meanwhile, we have sent the information to related departments. Hope the size guide can be more helpful soon. By the way, you can also send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions.
Very long wait time, horrible quality and poor sizing.
Date of experience: February 3, 2022
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Gina, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
Your recognition of our swimsuit and products is greatly appreciated. We are sorry to know the swimsuit didn't fit you well. You can check the size guide on our product page. This will help you pick what size is best for your body type. We will keep making progress and presenting better products and services in the future.
We are striving to achieve better quality and product performance. In order to meet customers' demands, we are working hard to provide more options in styles and designs for diverse body types. We regret to know that suits did not fit you well. We will definitely share your feedback with our relevant department and do our best to optimize our design.
Looking forward to being of service to you again in the future.
Rubbish website, poor quality, not as it looks on the website, no receipt or returns in the bag and no one to contact!
Date of experience: February 1, 2022
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Melindy, thank you for taking the time to give us feedback.
We are striving to achieve better quality and product performance. In order to meet customers' demands, we are working hard to provide more options in styles and designs for diverse body types. We regret to know that suits did not fit you well. We will definitely share your feedback with our relevant department and do our best to optimize our design.
It is our pleasure to provide great service to our valued customers. When we receive the return requests, we usually provide several options for return/exchange to simplify the process. Our customer service team is also working hard to help all of our customers solve their problems in a timely manner. Glad to know that you are satisfied with the overall experience.
Sorry that we don't put return labels within packages currently as we stated on our website. And to make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers. What's more, only with the necessary information as requested can we fulfill the refund. We would always try our best to optimize the procedure. We will keep making progress and presenting better products and services in the future.
Looking forward to being of service to you again in the future.
Easy shopping. Concerned about accuracy of sizing charts
Date of experience: January 25, 2022
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Nicole, thank you for taking the time to share your experience in purchasing.
The size chart is based on accurate measurements of most women's bodies. Meanwhile, we have sent the information to related departments. Hope the size guide can be more helpful soon. By the way, you can also send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions.
In addition, we do dedicate ourselves to putting customer satisfaction as a top priority and striving to help all of our customers reply to their requests in a timely manner. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We will keep making progress and presenting better products and services in the future.
If you need any further assistance, please contact us.
Satisfied overall. Shipping was a little slow but got here in time for vacation! And it fits!
Date of experience: January 22, 2022
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Shellie, many thanks for your recognition of our customer service and swimsuits.
It's glad to know that you found nice suits at walkonbeach. Our design department works hard to make swimsuits as consistent as pictured and described. We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner.
We really can’t wait to welcome you back to our website.
Website was easy to use, easy to find returns & shipping information, product arrived sooner than expected. Can't believe how reasonably priced these bathing suits are and a huge selection. The two I selected are extremely well made, great quality fabric and fit really well, not too clingy and the bottoms give good coverage but still stylish. I would highly recommend giving it a try - I got two bathing suits including shipping for what I may have paid for one elsewhere.
Date of experience: January 17, 2022
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Tracy, really glad to know you love WalkOnBeach swimsuits and website.
We are striving to achieve better quality and product performance. Our size guide is based on lots of research and accurate measurement. Most of our size are true to size, but some swimsuits would have a different fit for different body shapes. If you are not sure about the size, you can contact our customer service team. We’d be more than glad to offer customized suggestions.
In addition, we have different shipping methods for different countries, and the detailed shipping policy can be found on the “delivery” page of our website.
As a company aiming to offer the best service to all customers, WalkOnBeach usually offers several options for return/exchange, to simplify the process and meet different demands from our customers. We’ll keep working hard and live up to your expectation.
Thank you again for your support! If you need any further assistance, please contact us.
My bikini was supposed to be red, but it is very BROWN! I hate brown and would never wear it, so very disappointed!
Date of experience: January 4, 2022
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Susan, we are sincerely sorry to hear you feel this way.
It is our pleasure to provide great service to our valued customers. We regret to know that some of your swimsuits did not fit. We will feed back to relevant department and make improvements. We are also working hard to provide more options in styles and designs for diverse body types. As a company aiming to offer the best service to all customers, WalkOnBeach usually provides several options for return/exchange, to simplify the process and meet different demands from our customers. We are glad that your are satisfied with our return policy.
Please tell me your order email, or email to [email protected], we will solve this problem for you asap.
Thank you again for your support! If you need any further assistance, please contact us.
I ordered two swimsuits on 12/6 and payed for them with PayPal. It's 12/18 and I haven't received a receipt or an order confirmation from WalkOnBeach. I'm thinking this company is a scam.
Date of experience: December 19, 2021
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Nikki, please accept our sincere apology for bringing you an unpleasant shopping experience.
This is customer service from WalkOnBeach Team. On behalf of WalkOnBeach, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. We have known your main complaint and we are sorry to bring you all the inconvenience.
1. For the delivery time. We are sorry for the confusion but your order was sent timely after being completed. Please note nearly each of our product is made to order. Usually it takes 15-18 days to prepare your order and 5-8 days only refers to the shipping time. You can check the information on the product page. Your understanding will be highly appreciated.
2. For the return, we are glad to accept your return. We have reported your problem to our relative customer service department. They will contact you soon. Please remember to check your email.
3. Please give your order number, so that we can check your order for you. More information you also can choose [email protected]
I have had to pay for a return which is in opposition with almost every other retailer these days. Disaapointing.
Date of experience: November 22, 2021
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear London, thank you for taking the time to give us feedback.
We are sorry to know that your swimsuits didn't work for you. Our design department works hard to make swimsuits as consistent as the size guide, which is based on the average customers' body figure. Nevertheless, some swimsuits would have a different fit for different body shapes. If you have an issue with the selection of sizes or styles next time, you can contact our customer service for some advice. Your feedback means a lot to our entire team. We will try our best to optimize the size guide and hope it can be more helpful soon.
Furthermore, we regret that the return process did not meet your satisfaction. As displayed on our website, we do not provide shipping label and will not cover return shipping fee. Full refund could only be processed when necessary information is provided. Sincerely sorry if that bothered you. To make up for that, WalkOnBeach usually provides other options for return/exchange to simplify the process. We will also keep working hard to optimize our return procedure. After checking your username, we are unable to recognize your related order in our system. If you need any further assistance, please feel free to contact us via live chat or email. We'd love to make every effort to turn your experience into something better. Wish for your understanding.
If you need any further assistance, please contact us.
Order Process was made easy, and product was true to description
Date of experience: November 13, 2021
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Petri, thank you for your great review and support.
It’s glad to know that you love our store. We are striving to provide high quality products with competitive price. Meanwhile, we are working hard to deliver each order in a timely manner. It is our pleasure to provide great service to our valued customers. We’ll keep working hard and live up to your expectation. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Needed for my wife. In a hurry. Good experience"………….
…….
Date of experience: October 7, 2021
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Keith, thank you for continually placing your trust in us and for taking the time to review your experience.
We take the quality of our suits very seriously. Our production department also works hard to make swimsuits as consistent as the size guide. It’s glad to know we hit the mark for you. What’s more, there are lots of different designs for swimsuits on our website. If you ever have any queries when buying from us, please do feel free to get in touch to discuss. We're always here to help.
Thank you again for your support! If you need any further assistance, please contact us.
Very easy. Let's hope I get my parcel easily as well.
Date of experience: October 3, 2021
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Mary, thank you for taking the time to leave us a review, we really appreciate it.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described. We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Found what I was looking for, very happy with the price.
Date of experience: October 2, 2021
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Gaye, thank you for continually placing your trust in us and for taking the time to review your experience.
We take the quality of our suits very seriously. Our production department also works hard to make swimsuits as consistent as the size guide. It’s glad to know we hit the mark for you. What’s more, there are lots of different designs for swimsuits on our website. If you ever have any queries when buying from us, please do feel free to get in touch to discuss. We're always here to help.
Thank you again for your support! If you need any further assistance, please contact us.
Love the style and color! Suit runs small ~ recommend ordering one size up ~
Date of experience: September 23, 2021
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Teresa, we really appreciate you taking the time to share your feedback and being so open with us. Really glad to know you love WalkOnBeach swimsuits. All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction. Glad to know we hit the mark for you.
Meanwhile, the size is based on accurate measurements of most women bodies. However, sizes will vary a little due to different material and styles. Please send a request to our customer service next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions.
Moreover, to meet different demands of our customers, we offer several shipping methods in many countries. Please kindly note the shipping efficiency shown on our website is calculated in business days.
Thank you again for your support! If you need any further assistance, please contact us.
Considering I have shopped and tried swimmers on and don't like them these are true to size. When you are tall and a big frame these are flattering. Great variety, good sizing love the style choice. Very happy with my choices.
Date of experience: September 20, 2021
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Sharon, thank you for your kind review.
Your affirmation is our greatest encouragement, and please kindly understand that almost all the items on our website are made to order, so it will take 9 - 16 days to prepare the order. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Easy to navigate easy to complete purchase, items are excellent quality.
Date of experience: September 10, 2021
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Tessa, thank you very much for your love and support. Our swimsuits are of very good quality and are worth the price. We are very happy that our website and swimwear can bring you a good shopping experience, and we will continue to work hard to do better. You will definitely like our swimsuits.
Good selection good prices. The bathing suit top is longer than I expected but acceptable
Date of experience: September 1, 2021
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Jane, thank you very much for your love and support. We are so glad that you have chosen Walkonbeach. We are sorry for the inconvenience caused to you, We will improve our service quality and strive to satisfy customers. We are very sorry that our coupons have brought you a bad shopping experience. To express our apologies, this is a coupon for you (love10)
Love the variety & prices. Easy to check out, too!
Date of experience: August 31, 2021
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Blaire, Thank you very much for your recognition. Not only are the reasonable prices, but the quality of the swimsuits is also guaranteed. You are welcome to visit again. Your support is our greatest encouragement. We are very happy to provide you with convenience and hope to continue to serve you next time.
Answer:When you're asking about sizing, we love to help! It really helps if you can share details like your height, weight, and measurements, so we can suggest the perfect fit for you. We've got these cool size guides that make it super easy to pick the right size based on what you tell us. And hey, don't worry—if the size isn't spot-on, our return policy's got your back for easy exchanges or returns. Anything else you need help with, just let us know!
For issues concerning orders and purchase, please contact: [email protected]
Answer:Online purchase made through walkonbeach.com can be returned or exchanged within 30 days from the delivered date.
For issues concerning orders and purchase, please contact: [email protected]
You also can click https://www.walkonbeach.com.au/return-policy.html
Dear Anita, please accept our sincere apology for bringing you an unpleasant shopping experience.
Firstly, we’re sincerely sorry that the item didn't fit you well. The size chart is based on accurate measurements of most women's bodies. Meanwhile, we have sent the information to related departments. Hope the size guide can be more helpful soon. By the way, you can also send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions.
In addition, we do dedicate ourselves to putting customer satisfaction as a top priority and striving to help all of our customers reply to their requests in a timely manner. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We will keep making progress and presenting better products and services in the future.
Please give me your order email, we will contact with you today.
If you need any further assistance, please contact us.