I wanted to return the swimsuit for poor quality. They try to make that impossible. Put me through a back in forth email where the offered discounts to keep it, but no easy return for full refund. I finally got the address to send it to for refund, and then they stated they didn't receive it. The post office tracked it and even sent a personal email saying they picked it up. They are still playing a game with endless emails. I will dispute this on my cc bill. Poor customer service and quality. Steer clear!
I purchased 4 bathing suits and wanted to exchange them for a larger size and it's been over 10 days and NO ONE has responded to my emails (on their website and through the personal email). They have cute items but the hassle to get a response is not worth the money! Keep on looking for another site…
Both of the tankini sets I ordered are very pretty and look like the photos on the website. However, it did take a long time to receive them, and when I tried them on the tops were too small. I wrote to get the return policy, but they don't want them back, you see, they have several ways to convince you to keep them. So, unless my bust gets magically smaller, these cute suits will be unused and unworn, and probably given to a family member.
Easy to negotiate the website and find what I was looking for. Unfortunately I only wanted one two piece and now have two, my fault but happy with the purchase.
Date of experience: August 26, 2022
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Rosalie, thank you for your great review and support.
It’s glad to know that you choose our products. We are striving to provide high quality products with competitive price. Meanwhile, we are working hard to deliver each order in a timely manner. It is our pleasure to provide great service to our valued customers. We’ll keep working hard and live up to your expectation. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Overall fine experience but some of the links like size etc info didn't work. Product quality isn't as good as I was expecting and the look isn't as good as in the picture
Date of experience: August 7, 2022
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Angelina, thank you for taking the time to share your experience at our shop.
Firstly, we’re sincerely sorry that the item didn't fit you well. The size chart is based on accurate measurements of most women's bodies. Meanwhile, we have sent the information to related departments. Hope the size guide can be more helpful soon. By the way, you can also send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions.
In addition, we do dedicate ourselves to putting customer satisfaction as a top priority and striving to help all of our customers reply to their requests in a timely manner. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We will keep making progress and presenting better products and services in the future.
If you need any further assistance, please contact us.
I bought a swimsuit from the UK site which I then asked to return. They asked me to post it tracked delivery to the USA, which would have cost more than the item. Then they suggested they would refund it if I cut it into pieces and sent them a photo first. Eventually I had a refund of £8 for a £22 item. I will not use again.
Date of experience: August 5, 2022
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Clare, thank you for taking the time to share your experience at our shop.
Firstly, we’re sincerely sorry that the item didn't fit you well. The size chart is based on accurate measurements of most women's bodies. Meanwhile, we have sent the information to related departments. Hope the size guide can be more helpful soon. By the way, you can also send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions.
In addition, we do dedicate ourselves to putting customer satisfaction as a top priority and striving to help all of our customers reply to their requests in a timely manner. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We will keep making progress and presenting better products and services in the future.
If you need any further assistance, please contact us.
I loved the range of styles you have for plus size figures. It became quite difficult to choose!
Date of experience: July 28, 2022
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Barbara, thank you for your great review and support.
It’s glad to know that you choose our products. We are striving to provide high quality products with competitive price. Meanwhile, we are working hard to deliver each order in a timely manner. It is our pleasure to provide great service to our valued customers. We’ll keep working hard and live up to your expectation. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
I love the top, but didn't care for the bottom because of the slits in the back.
Date of experience: July 24, 2022
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Gina, thank you for your review.
Thank you for shopping with us. It is really our greatest honor to hear that our swimsuits have caught your attention. Thank you for your compliment.
Your support is our greatest encouragement! We believe that the quality of our swimsuits will definitely be affirmed by you. We hope that you will be satisfied with our swimsuits after receiving the swimsuits.
We hope that we can have more opportunities to serve again in the future. If you have any needs in the future, please contact us. We were, are and will always be ready to help you.
So far, easy to shop on web site. Hopefully the suit will fit and will not have to return. Happy with the bathing suit and delivery.
Date of experience: July 20, 2022
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Patricia, thank you for your great review and support.
It’s glad to know that you choose our products. We are striving to provide high quality products with competitive price. Meanwhile, we are working hard to deliver each order in a timely manner. It is our pleasure to provide great service to our valued customers. We’ll keep working hard and live up to your expectation. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
It was easy to look at all you had to chose from and easy to place the order.
Date of experience: July 11, 2022
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Margaret, thank you for taking the time to leave us a nice review!
We are committed to providing efficient logistics service for all of our customers. Our shipping carriers do perform better than we expected sometimes. What's more, WalkOnBeach strives to offer quality and stylish swimwear with nice fit. Glad to know we have met your expectation! Your recognition of our products and service is our driving force. We will keep working hard to provide you with a better shopping experience in the future.
Thank you again for your support! If you need any further assistance, please contact us.
Good but didn't have the one piece I originally wanted
Date of experience: July 8, 2022
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Adrianna, thank you for taking the time to share your experience.
Your recognition of our swimsuit and products is greatly appreciated. We are sorry to know the swimsuit didn't fit you well. You can check the size guide on our product page. This will help you pick what size is best for your body type. We will keep making progress and presenting better products and services in the future. Looking forward to seeing you again soon!
Looking forward to being of service to you again in the future.
Fine but the discount code was not accepted when I purchase the items
Date of experience: July 5, 2022
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Beatrice, we offer discount code for our customer as follows: Free Shipping Over US$79 5% Off Over US$59 (Code: 5OFF) 10% Off Over US$89 (Code: 10OFF) 15% Off Over US$129 (Code: 15OFF) Please make sure that the currency of the discount is U.S. dollars If you choose australia dollars Free Shipping Over A$102 5% Off Over A$76 (Code: 5OFF) 10% Off Over A$115 (Code: 10OFF) 15% Off Over A$168 (Code: 15OFF)
Please contact with customer service about the discount code. Our swimsuits are of very good quality and are worth the price. You will definitely like our swimsuits. In the future, we will strive to do better and provide customers with better and more complete services. We also hope that you can continue to support us, thank you.
Ordered two suits before but have lost weight so two more now. Beautiful suits
Date of experience: July 2, 2022
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Maureen, thanks for your 5-star rating.
It is our pleasure to provide great product and service to our valued customers. WalkOnBeach is striving to make high quality products with perfect fit. Our design department is working hard to keep our products consistent with the size guide. Meanwhile, we’re doing our best to deliver each package within promised time limitation. We’ll keep working hard and live up to your expectation.
Looking forward to being of service to you again in the future. If you need any further assistance, please contact us.
Do not use this site. They could charge you $50 to ship a bathing suit. It is in small print. And you can't return the item without paying shipping!
Date of experience: June 30, 2022
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Michele, sincerely sorry for the unpleasant shopping experience! United States Standard Shipping US$12.99 9-18 Business Days Express Shipping US$23.99 3-7 Business Days Free Shipping for orders over US$79.00 Please kindly note: shipping to New Jersey, Puerto Rico and Virgin Islands will cost a high shipping fee(US$49.99)
Pleasantly surprised. Good quality. Lots of options to choose from.
Date of experience: June 26, 2022
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Joan, thank you for continually placing your trust in us and for taking the time to review your experience.
We take the quality of our suits very seriously. Our production department also works hard to make swimsuits as consistent as the size guide. It’s glad to know we hit the mark for you. What’s more, there are lots of different designs for swimsuits on our website. If you ever have any queries when buying from us, please do feel free to get in touch to discuss. We're always here to help.
Thank you again for your support! If you need any further assistance, please contact us.
The suit was not what I expected in the color and I decided to return it. Also, I am between sizes and this was a little big.
Date of experience: June 13, 2022
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Low, thank you for the great review and for sharing your shopping experience.
Due to the recent surge in oil prices, the shipping cost of swimsuits has risen. Sorry for the inconvenience caused.
Moreover, to meet different demands of our customers, we offer several shipping methods in many countries. Please kindly note the shipping efficiency shown on our website is calculated in business days.
Thank you again for your support! If you need any further assistance, please contact us.
I ordered a medium and it was too big so customer service was quick to send me a small. Customer service was great to work with.
Date of experience: June 11, 2022
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Beth, thank you for taking the time to leave us a nice review!
Please contact with [email protected] for the refund part of the other suit.
We take the quality of our suits very seriously. Our production department also works hard to make swimsuits as consistent as the size guide. It’s glad to know we hit the mark for you. What’s more, there are lots of different designs for swimsuits on our website. If you ever have any queries when buying from us, please do feel free to get in touch to discuss. We're always here to help.
Thank you again for your support! If you need any further assistance, please contact us.
Super easy to shop, lots of great selections and sizes. I am really happy with my purchase. The suit seems to be good quality and it is really pretty. Suits fit true to size. I am 59,5'6", 185 and the lg fit me great
Date of experience: June 11, 2022
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Tami, thank you for the great review and for sharing your shopping experience.
Firstly, we are glad to hear that you are satisfied with our swimsuits. WalkOnBeach aims to provide customers with nice design and high quality products. We take every single customer seriously and are also committed to providing all WalkOnBeach customers with comfortable fit and secure design which meets customers' needs.
Secondly, we are also glad to hear your recognition of our return policy. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. Gladly to know that works.
Thank you again for your support! If you need any further assistance, please contact us.
I ordered several items. They took about a month to arrive which was fine as I ordered early for holiday. What fit me and I kept is ok quality for the money and is a nice design. I wanted to return items and it says to email for a return code. Despite repeated emailing I have never had any response.
Date of experience: June 8, 2022
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Gabrielle, thank you for taking the time to share your experience.
Sorry that we don't put return labels within packages currently as we stated on our website. And to make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers. What's more, only with the necessary information as requested can we fulfill the refund. We would always try our best to optimize the procedure. We will keep making progress and presenting better products and services in the future.
To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers’ requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.
Loved the first suit I got a few weeks ago! Just got my second suit. Delivered fast. Cute print and quality.
Date of experience: June 6, 2022
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Gregory, thank you for continually placing your trust in us and for taking the time to review your experience.
We take the quality of our suits very seriously. Our production department also works hard to make swimsuits as consistent as the size guide. It’s glad to know we hit the mark for you. What’s more, there are lots of different designs for swimsuits on our website. If you ever have any queries when buying from us, please do feel free to get in touch to discuss. We're always here to help.
Thank you again for your support! If you need any further assistance, please contact us.
Easy to maneuver through, not difficult to pick out bathing suits because everything was matched as a set.
Date of experience: June 6, 2022
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Patrice, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Great selection of swim wear, lovely colours and a nice choice of styles
Date of experience: May 28, 2022
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear L R., thank you for taking the time to leave us a nice review!
We are committed to providing efficient logistics service for all of our customers. Our shipping carriers do perform better than we expected sometimes. What's more, WalkOnBeach strives to offer quality and stylish swimwear with nice fit. Glad to know we have met your expectation! Your recognition of our products and service is our driving force. We will keep working hard to provide you with a better shopping experience in the future.
Thank you again for your support! If you need any further assistance, please contact us.
I received my WalkOnBeach order today. It took 12 days to receive in Canada, which is the lesser end of the expected delivery time. There were no additional duty fees. I ordered 2 Tankinis sets and a Surf Tankini Set. The 3 sets are exactly as shown on the website and are of excellent quality. I am 60 years old and I am very active... love to scuba dive, kayak, canoe camp so tankinis are perfect! And nicer when one needs to take a pee without taking it all off, ha ha ha! I have been ordering bathing suits from Victoria Secret for more than 25 years but their tankini selection is fairly limited. I ordered 2 one piece suits in large from VS at Christmas time and the WalkOnBeach sets are of equal quality and fit the same. I take size 12 because of my bust and they all fit great. Because of some of the reviews of WalkOnBeach I read after ordering, I became concerned re: quality and size charts and the stated difficulty in returning items. I was unable to track the order until Canadian customs had cleared it 2 days ago. I was somewhat concerned with not knowing where the order was shipped from. I was actually thinking that buying beach wear at a third of the price was too good to be true! But NO, not now that I have received the order. I will be ordering again soon before a good thing does comes to an end. I hope this is helpful and that you have just as positive an experience as I.
Date of experience: May 18, 2022
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Vida, thanks for the 5-star review.
It's nice to know that you found nice swimsuits at a good price from WalkOnBeach. We are striving to make excellent products with competitive price. Our customer service team works hard to help all of our customers solve their problems in a timely manner. Moreover, WalkOnBeach usually offers several options for return/exchange, to simplify the return process and meet different demands from our customers. Glad to know that you loved the overall experience.
We do dedicate ourselves to put customer satisfaction as a top priority and we are also working hard to ensure every customer get packages within the promised time limitation. In addition, WalkOnBeach aims to provide customers with products of beautiful style and affordable price.
If you need any further assistance, please contact us.
Answer:When you're asking about sizing, we love to help! It really helps if you can share details like your height, weight, and measurements, so we can suggest the perfect fit for you. We've got these cool size guides that make it super easy to pick the right size based on what you tell us. And hey, don't worry—if the size isn't spot-on, our return policy's got your back for easy exchanges or returns. Anything else you need help with, just let us know!
For issues concerning orders and purchase, please contact: [email protected]
Answer:Online purchase made through walkonbeach.com can be returned or exchanged within 30 days from the delivered date.
For issues concerning orders and purchase, please contact: [email protected]
You also can click https://www.walkonbeach.com.au/return-policy.html
Dear Rosalie, thank you for your great review and support.
It’s glad to know that you choose our products. We are striving to provide high quality products with competitive price. Meanwhile, we are working hard to deliver each order in a timely manner. It is our pleasure to provide great service to our valued customers. We’ll keep working hard and live up to your expectation. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.