I wanted to return the swimsuit for poor quality. They try to make that impossible. Put me through a back in forth email where the offered discounts to keep it, but no easy return for full refund. I finally got the address to send it to for refund, and then they stated they didn't receive it. The post office tracked it and even sent a personal email saying they picked it up. They are still playing a game with endless emails. I will dispute this on my cc bill. Poor customer service and quality. Steer clear!
I purchased 4 bathing suits and wanted to exchange them for a larger size and it's been over 10 days and NO ONE has responded to my emails (on their website and through the personal email). They have cute items but the hassle to get a response is not worth the money! Keep on looking for another site…
Both of the tankini sets I ordered are very pretty and look like the photos on the website. However, it did take a long time to receive them, and when I tried them on the tops were too small. I wrote to get the return policy, but they don't want them back, you see, they have several ways to convince you to keep them. So, unless my bust gets magically smaller, these cute suits will be unused and unworn, and probably given to a family member.
Super fast delivery and its exactly perfect!Easy to place order
Date of experience: March 9, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Lori, thanks for your 5-star rating.
It is our pleasure to provide great product and service to our valued customers. WalkOnBeach is striving to make high quality products with perfect fit. Our design department is working hard to keep our products consistent with the size guide. Meanwhile, we’re doing our best to deliver each package within promised time limitation. We’ll keep working hard and live up to your expectation.
Looking forward to being of service to you again in the future. If you need any further assistance, please contact us.
Easy to order.and I like the Quality. It looks my age and is classy.
Date of experience: March 9, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Wanda, we are truely grateful for your 5-star rating!
That's how much your review means to us all. We all love what we do. So your feedback gives us all tremendous happiness and encouragement to continue working hard because it tells us that we are doing something right.
WalkOnBeach strives to offer efficient logistcs services. Glad to know we have met your expectation! WalkOnBeach is also committed to providing quality products with nice fit. Your recognition of our products and fit is greatly appreciated. We will keep up the good work and provide better products and service in the future. Come back and visit our website again soon!
If you need any further assistance, please contact us.
I bought 3 swimsuits in February 2023 and paid for quick delivery. I contacted customer service through their website multiple times about a missing order and have not received a response. So I am sure I will never receive or get a refund. DO NOT BUY FROM THIS COMPANY.
Date of experience: March 8, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Beckie, please accept our sincere apology for bringing you an unpleasant shopping experience.
Can you give me your order information, we will deal with your order asap.
We promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
This is the first time I have ordered on this ste and the goods were delivered promptly and the quality was great.
Date of experience: February 22, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Sue, thank you for your feedback and your lovely words about our bathing suits.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
I was a little worried about the long time line for shipping. A 9-18 day range is a little long. However, it did not even take 9 days! The suit is nicely made. Fit perfect.
Date of experience: February 15, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Pamela, thanks for your review.
Please note that the shipping efficiency showing on our website is calculated in business days. Business days are Monday-Friday, excluding public holidays. We are happy to help you track the order if you can provide us with your order number.
Walkonbeach offers three different Shipping method, including Free Shipping+Standard Shipping+Express Shipping.
WalkOnBeach strives to make excellent products as consistent as pictures and with a nice fit. We’ll keep working hard and live up to your expectation.
Good shopping experience on website. Site is easy to navigate. All URLs and search functions working. Was surprised to see that Switzerland was in the top list for shipping countries and that the Cantons were listed in a drop-down. Also appreciated that I did not have to create an account in order to finalise purchase. The product was shipped from Belgium to Switzerland
Date of experience: February 6, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Frances, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Great website! The products I ordered shipped in 10 days. The items were nicely made with usual swim suit material. Unfortunately the did not fit my body, I am 5' 3" and weigh 140# lI ordered size Large. I ended up having to return them.
Date of experience: January 27, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Julie, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Easy and efficient, no hassles at all with the website.
Date of experience: January 17, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Vi, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Easy. First time ordering. I hope it gets here by February 1st for my vacation
Date of experience: January 13, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Barbara, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Great online ordering experience and payment. Was happy with the delivery.
Date of experience: January 10, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Miranda, we are truely grateful for your 5-star rating!
That's how much your review means to us all. We all love what we do. So your feedback gives us all tremendous happiness and encouragement to continue working hard because it tells us that we are doing something right.
WalkOnBeach strives to offer efficient logistcs services. Glad to know we have met your expectation! WalkOnBeach is also committed to providing quality products with nice fit. Your recognition of our products and fit is greatly appreciated. We will keep up the good work and provide better products and service in the future. Come back and visit our website again soon!
If you need any further assistance, please contact us.
All good thanks & I love the style & fit, especially the high neckline.
Date of experience: January 5, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Anita, thank you for your feedback and your lovely words about our bathing suits.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
Very happy with the product and price, and would happily recommend them for quality. Delivery needs to be improved in terms of advising when an attempted delivery was made. No notification from the delivery company and I wouldn't have known at all if I didn't constantly track my order. When it was delivered, despite being home, was left outside of the courtyard instead of walking to the door and ringing the bell. I would definitely purchase from them again.
Date of experience: December 28, 2022
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Jan, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Suits are NOT TRUE TO SIZE. Order at least 2 sizes larger than what you would normally order. The website is user-friendly. A nice variety of swimwear. I'm just glad I have backup swimwear because the 2 suits I ordered were way, way too small.
Date of experience: December 13, 2022
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Mary, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Recommend seller, goods arrived quickly, overall experience was good
Date of experience: December 11, 2022
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Lynn, thank you for continually placing your trust in us and for taking the time to review your experience.
We take the quality of our suits very seriously. Our production department also works hard to make swimsuits as consistent as the size guide. It’s glad to know we hit the mark for you. What’s more, there are lots of different designs for swimsuits on our website. If you ever have any queries when buying from us, please do feel free to get in touch to discuss. We're always here to help.
Thank you again for your support! If you need any further assistance, please contact us.
Lovely variety and easy to order, although the description did not say they were bikini bottoms as I would have preferred them to be more waisted.
Date of experience: September 27, 2022
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Jeanette, thank you for your feedback and your lovely words about our swimsuits and service.
We are so happy to see that you have been enjoying your experience with us. WalkOnBeach aims to provide customers with products of nice designs, high-quality and affordable prices. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We take pride in giving outstanding service to each customer and we're overjoyed to receive your compliments and appreciation. We will keep making progress and presenting better products and services in the future. Looking forward to seeing you again soon!
To meet the demands of every customer is the goal of the whole WalkOnBeach team. We'll keep working hard. Come back and see us soon.
I was a little worried because I don't normally order swimsuits online but I was BLOWN AWAY by the quality and aesthetic of this gorgeous swimsuit!
Date of experience: September 26, 2022
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Bryn, thank you for continually placing your trust in us and for taking the time to review your experience.
We take the quality of our suits very seriously. Our production department also works hard to make swimsuits as consistent as the size guide. It’s glad to know we hit the mark for you. What’s more, there are lots of different designs for swimsuits on our website. If you ever have any queries when buying from us, please do feel free to get in touch to discuss. We're always here to help.
Thank you again for your support! If you need any further assistance, please contact us.
Great range of products to choose from, replied to my questions, promptly and received products promptly.
Date of experience: September 21, 2022
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Sharon, thanks for placing your trust in us.
We are thrilled that you found nice swimsuits at WalkOnBeach. We use high quality material and we always keep abreast with the latest fashion styles. Besides, we have spent years perfecting the fit for diverse body types. If the swimsuits do not fit, we usually offer several options for return/exchange, to simplify the process and meet different demands from our customers. Our customer service team works hard to help all of our customers solve their problems in a timely manner.
It is our pleasure to have your recommendation. We will keep presenting better products and service in the future.
Lots of lovely swimwear to choose from. Hard to decide what to get. I chose the polka dot shirring cross front sweetheart neck and purple tropical print scoop neck tankini
Date of experience: September 16, 2022
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Merril, many thanks for your recognition of our products and service.
Our quality-inspection team follows strict quality check to ensure each product can meet the requirements of customers. We feel regretful that one of the suits didn't work for you. The fit varies slightly for different styles. We will feed back to relevant department and work hard to optimize our design as well as size guide. There are different country sizes in our size guide for your reference.
Furthermore, as a company aiming to offer the best service to all customers, WalkOnBeach usually offers several options for return/exchange, to simplify and shorten the return process and meet different demands from our customers. Glad to know that works.
If you need any further assistance, please contact us.
Answer:When you're asking about sizing, we love to help! It really helps if you can share details like your height, weight, and measurements, so we can suggest the perfect fit for you. We've got these cool size guides that make it super easy to pick the right size based on what you tell us. And hey, don't worry—if the size isn't spot-on, our return policy's got your back for easy exchanges or returns. Anything else you need help with, just let us know!
For issues concerning orders and purchase, please contact: [email protected]
Answer:Online purchase made through walkonbeach.com can be returned or exchanged within 30 days from the delivered date.
For issues concerning orders and purchase, please contact: [email protected]
You also can click https://www.walkonbeach.com.au/return-policy.html
Dear Lori, thanks for your 5-star rating.
It is our pleasure to provide great product and service to our valued customers. WalkOnBeach is striving to make high quality products with perfect fit. Our design department is working hard to keep our products consistent with the size guide. Meanwhile, we’re doing our best to deliver each package within promised time limitation. We’ll keep working hard and live up to your expectation.
Looking forward to being of service to you again in the future. If you need any further assistance, please contact us.