I wanted to return the swimsuit for poor quality. They try to make that impossible. Put me through a back in forth email where the offered discounts to keep it, but no easy return for full refund. I finally got the address to send it to for refund, and then they stated they didn't receive it. The post office tracked it and even sent a personal email saying they picked it up. They are still playing a game with endless emails. I will dispute this on my cc bill. Poor customer service and quality. Steer clear!
I purchased 4 bathing suits and wanted to exchange them for a larger size and it's been over 10 days and NO ONE has responded to my emails (on their website and through the personal email). They have cute items but the hassle to get a response is not worth the money! Keep on looking for another site…
Both of the tankini sets I ordered are very pretty and look like the photos on the website. However, it did take a long time to receive them, and when I tried them on the tops were too small. I wrote to get the return policy, but they don't want them back, you see, they have several ways to convince you to keep them. So, unless my bust gets magically smaller, these cute suits will be unused and unworn, and probably given to a family member.
I am very happy with these styles and they fit well. They are a perfect fit and look great.
Date of experience: April 15, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Janet, thank you for taking the time to leave us a nice review!
We are committed to providing efficient logistics service for all of our customers. Our shipping carriers do perform better than we expected sometimes. What's more, WalkOnBeach strives to offer quality and stylish swimwear with nice fit. Glad to know we have met your expectation! Your recognition of our products and service is our driving force. We will keep working hard to provide you with a better shopping experience in the future.
Thank you again for your support! If you need any further assistance, please contact us.
Excited about get these items. Web shopping fun. Thanks
Date of experience: April 12, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Jackie, thank you for the great review and for sharing your shopping experience.
Firstly, we are glad to hear that you are satisfied with our swimsuits. WalkOnBeach aims to provide customers with nice design and high quality products. We take every single customer seriously and are also committed to providing all WalkOnBeach customers with comfortable fit and secure design which meets customers' needs.
Secondly, we are also glad to hear your recognition of our return policy. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. Gladly to know that works.
Thank you again for your support! If you need any further assistance, please contact us.
Website was easy to use.shipping took forever. Finally got the swimsuits and they are designed to fit a body with no boobs or butt. The tops had cheap pads instead of a full bra. The bottoms panties were cut so tiny (size L) that they would have cut the insides of my legs. Will be returning for refund.
Date of experience: April 8, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Cindy, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Easy to make payment for price difference. Good email communication (fast, clear).
Date of experience: April 6, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Cheryl, thank you for your great review and support.
It’s glad to know that you choose our products. We are striving to provide high quality products with competitive price. Meanwhile, we are working hard to deliver each order in a timely manner. It is our pleasure to provide great service to our valued customers. We’ll keep working hard and live up to your expectation. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
I'm not happy with the fit or color, as I ordered black and received blue.
Date of experience: April 3, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Sandy, thank you for your great review and support.
It’s glad to know that you choose our products. We are striving to provide high quality products with competitive price. Meanwhile, we are working hard to deliver each order in a timely manner. It is our pleasure to provide great service to our valued customers. We’ll keep working hard and live up to your expectation. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Ok so far, Will wait and see if the bathers are good quality as stated when I go swimming. Appear to be of a good quality hopefully when wet they will hold there shape.
Date of experience: March 31, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Vicki, thank you for your feedback and your lovely words about our bathing suits.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
I bought 3 suits, 2 worked great and nice quality. The one piece I need to send back. The response time is terrible and I have yet to receive the return address. Why can't they just post it on their website, they post the return policy, just give me the address so I can return and get a refund. I won't buy from them Again- too much of a problem with returns. Shouldn't be this difficult. If you're certain of your size then you will be happy with the bathing suits. They are nice.
Date of experience: March 30, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Hi Jenny, thanks for letting us know the issue and sorry that our service has not met your expectation.
We are striving to achieve better quality and product performance. Our size guide is based on lots of research and accurate measurement. Most of our size are true to size, but some swimsuits would have a different fit for different body shapes. If you are not sure about the size, you can contact our customer service team. We’d be more than glad to offer customized suggestions.
In addition, we have different shipping methods for different countries, and the detailed shipping policy can be found on the “delivery” page of our website.
As a company aiming to offer the best service to all customers, WalkOnBeach usually offers several options for return/exchange, to simplify the process and meet different demands from our customers. We’ll keep working hard and live up to your expectation.
Thank you again for your support! If you need any further assistance, please contact us.
Good shopping experience and excellent follow up. I think I shall enjoy wearing my new costumes.
Date of experience: March 27, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Pat, we are truely grateful for your 5-star rating!
That's how much your review means to us all. We all love what we do. So your feedback gives us all tremendous happiness and encouragement to continue working hard because it tells us that we are doing something right.
WalkOnBeach strives to offer efficient logistcs services. Glad to know we have met your expectation! WalkOnBeach is also committed to providing quality products with nice fit. Your recognition of our products and fit is greatly appreciated. We will keep up the good work and provide better products and service in the future. Come back and visit our website again soon!
If you need any further assistance, please contact us.
Easy to purchase, convenient, quick delivery, nice price
Date of experience: March 26, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Rebecca, thanks for placing your trust in us.
We are thrilled that you found nice swimsuits at WalkOnBeach. We use high quality material and we always keep abreast with the latest fashion styles. Besides, we have spent years perfecting the fit for diverse body types. If the swimsuits do not fit, we usually offer several options for return/exchange, to simplify the process and meet different demands from our customers. Our customer service team works hard to help all of our customers solve their problems in a timely manner.
It is our pleasure to have your recommendation. We will keep presenting better products and service in the future.
Nice range of style to choose from - prices were within my budget
Date of experience: March 25, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Jacqueline, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
I love the soft material and the brilliant colors! Very pleased
Date of experience: March 24, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Penny, thanks for placing your trust in us.
We are thrilled that you found nice swimsuits at WalkOnBeach. We use high quality material and we always keep abreast with the latest fashion styles. Besides, we have spent years perfecting the fit for diverse body types. If the swimsuits do not fit, we usually offer several options for return/exchange, to simplify the process and meet different demands from our customers. Our customer service team works hard to help all of our customers solve their problems in a timely manner.
It is our pleasure to have your recommendation. We will keep presenting better products and service in the future.
Customer service works with you and have options to choose from.
Date of experience: March 23, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Christine, we are truely grateful for your 5-star rating!
That's how much your review means to us all. We all love what we do. So your feedback gives us all tremendous happiness and encouragement to continue working hard because it tells us that we are doing something right.
WalkOnBeach strives to offer efficient logistcs services. Glad to know we have met your expectation! WalkOnBeach is also committed to providing quality products with nice fit. Your recognition of our products and fit is greatly appreciated. We will keep up the good work and provide better products and service in the future. Come back and visit our website again soon!
If you need any further assistance, please contact us.
Good experience so far. Reviews should contain whether or not apparel is "true sizing".
Date of experience: March 22, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Shelley, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Easy beautiful suits. First order so we'll see! Very happy!
Date of experience: March 21, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Judith, many thanks for taking the time to leave us such a kind review.
Glad to know that your order was delivered in a timely manner and everything turned out well for you. As a company aiming to offer the best service to all WalkOnBeach customers, we’ll keep working hard to make improvements. Come back and see us soon.
Thank you again for your support! If you need any further assistance, please contact us.
Easy.lovely range. Happy with previous purchase. Have ordered a smaller size this time so hope it is suitable
Date of experience: March 21, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Annabel, thanks for placing your trust in us.
We are thrilled that you found nice swimsuits at WalkOnBeach. We use high quality material and we always keep abreast with the latest fashion styles. Besides, we have spent years perfecting the fit for diverse body types. If the swimsuits do not fit, we usually offer several options for return/exchange, to simplify the process and meet different demands from our customers. Our customer service team works hard to help all of our customers solve their problems in a timely manner.
It is our pleasure to have your recommendation. We will keep presenting better products and service in the future.
First time customer, very easy process, great choice of products
Date of experience: March 21, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Glenn, thank you for the great review and for sharing your shopping experience.
Firstly, we are glad to hear that you are satisfied with our swimsuits. WalkOnBeach aims to provide customers with nice design and high quality products. We take every single customer seriously and are also committed to providing all WalkOnBeach customers with comfortable fit and secure design which meets customers' needs.
Secondly, we are also glad to hear your recognition of our return policy. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. Gladly to know that works.
Thank you again for your support! If you need any further assistance, please contact us.
I ordered four swimsuits... all were exactly what I was expecting! I do have one that I need to return and am waiting for the instructions. All the swimsuits are good quality material. Will definitely order from here again!
Date of experience: March 15, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Patti, we are truely grateful for your 5-star rating!
That's how much your review means to us all. We all love what we do. So your feedback gives us all tremendous happiness and encouragement to continue working hard because it tells us that we are doing something right.
WalkOnBeach strives to offer efficient logistcs services. Glad to know we have met your expectation! WalkOnBeach is also committed to providing quality products with nice fit. Your recognition of our products and fit is greatly appreciated. We will keep up the good work and provide better products and service in the future. Come back and visit our website again soon!
If you need any further assistance, please contact us.
Pleased with the garment.Hopefully it will last. Maybe a size smaller may have been more of what I needed.
Date of experience: March 12, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Kaye, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Website was easy to use/view. Pictures represent items well. I paid for faster shipping because I was late in ordering and really wanted the purchase for vacation. Shipping was on time. Just a bit disappointed to find out purchase/shipment was from China
Date of experience: March 10, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Stacy, thanks for the 5-star review.
It's nice to know that you found nice swimsuits at a good price from WalkOnBeach. We are striving to make excellent products with competitive price. Our customer service team works hard to help all of our customers solve their problems in a timely manner. Moreover, WalkOnBeach usually offers several options for return/exchange, to simplify the return process and meet different demands from our customers. Glad to know that you loved the overall experience.
We do dedicate ourselves to put customer satisfaction as a top priority and we are also working hard to ensure every customer get packages within the promised time limitation. In addition, WalkOnBeach aims to provide customers with products of beautiful style and affordable price.
If you need any further assistance, please contact us.
If you are not planning to return any items that you order whether you like them or not then this is the place for you. However, if you are expecting to be able to return the items that don't fit then you are in for a ride. The refund policy clearly states to email customer service for a return authorization and a return address to complete your refund. However, instead of receiving those two items you will first receive an email asking you to please accept 20% refund and keep the item when you refuse that, you will be sending another email asking to accept 35% refund and keep the item. There will never be a return authorization or a return address given. That is because you will be returning the items to China and the shipping is that your cost of course because it is between 20 and $40. If you are confident that The clothing will fit you or that you can resell it to someone else then you might be satisfied with this company.
Date of experience: March 10, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Leah, sincerely sorry for the unpleasant shopping experience! We will keep working hard to offer better service.
Can you give your order information, i will deal with the return process for your order.
We are striving to achieve better quality and product performance. In order to meet customers' demands, we are working hard to provide more options in styles and designs for diverse body types. We regret to know that suits did not fit you well. We will definitely share your feedback with our relevant department and do our best to optimize our design.
It is our pleasure to provide great service to our valued customers. When we receive the return requests, we usually provide several options for return/exchange to simplify the process. Our customer service team is also working hard to help all of our customers solve their problems in a timely manner. Glad to know that you are satisfied with the overall experience.
Looking forward to being of service to you again in the future.
Answer:When you're asking about sizing, we love to help! It really helps if you can share details like your height, weight, and measurements, so we can suggest the perfect fit for you. We've got these cool size guides that make it super easy to pick the right size based on what you tell us. And hey, don't worry—if the size isn't spot-on, our return policy's got your back for easy exchanges or returns. Anything else you need help with, just let us know!
For issues concerning orders and purchase, please contact: [email protected]
Answer:Online purchase made through walkonbeach.com can be returned or exchanged within 30 days from the delivered date.
For issues concerning orders and purchase, please contact: [email protected]
You also can click https://www.walkonbeach.com.au/return-policy.html
Dear Janet, thank you for taking the time to leave us a nice review!
We are committed to providing efficient logistics service for all of our customers. Our shipping carriers do perform better than we expected sometimes. What's more, WalkOnBeach strives to offer quality and stylish swimwear with nice fit. Glad to know we have met your expectation! Your recognition of our products and service is our driving force. We will keep working hard to provide you with a better shopping experience in the future.
Thank you again for your support! If you need any further assistance, please contact us.