I wanted to return the swimsuit for poor quality. They try to make that impossible. Put me through a back in forth email where the offered discounts to keep it, but no easy return for full refund. I finally got the address to send it to for refund, and then they stated they didn't receive it. The post office tracked it and even sent a personal email saying they picked it up. They are still playing a game with endless emails. I will dispute this on my cc bill. Poor customer service and quality. Steer clear!
I purchased 4 bathing suits and wanted to exchange them for a larger size and it's been over 10 days and NO ONE has responded to my emails (on their website and through the personal email). They have cute items but the hassle to get a response is not worth the money! Keep on looking for another site…
Both of the tankini sets I ordered are very pretty and look like the photos on the website. However, it did take a long time to receive them, and when I tried them on the tops were too small. I wrote to get the return policy, but they don't want them back, you see, they have several ways to convince you to keep them. So, unless my bust gets magically smaller, these cute suits will be unused and unworn, and probably given to a family member.
I am disappointed with the time that it took for delivery, I still don't have it and i wanted it for my vacation!
Date of experience: June 14, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Patti, we are sincerely sorry for what happened.
You can track your order from https://www.walkonbeach.com/sales/guest/track/
Jun 5,2023 1:48:27 PM|Dispatch
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
Easy,, are swim suits returnable? O need to return it!
Date of experience: June 12, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Elizabeth, thank you for taking the time to leave us a nice review!
We are committed to providing efficient logistics service for all of our customers. Our shipping carriers do perform better than we expected sometimes. What's more, WalkOnBeach strives to offer quality and stylish swimwear with nice fit. Glad to know we have met your expectation! Your recognition of our products and service is our driving force. We will keep working hard to provide you with a better shopping experience in the future.
Thank you again for your support! If you need any further assistance, please contact us.
I was fine with my purchase, except that one of the swimsuits wasn't the one I ordered. I decided to keep it anyway since it is fairly close to the one I wanted since I'm planning to take them on a trip in a few days.
Date of experience: June 7, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Marsha, thanks for your great review.
It's glad to know that you got nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Great pictures and descriptions. Simple to check out yet the size chart is a little off. The swimming suit is a little too large
Date of experience: June 3, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Michelle, thank you for your great review and support.
It’s glad to know that you choose our products. We are striving to provide high quality products with competitive price. Meanwhile, we are working hard to deliver each order in a timely manner. It is our pleasure to provide great service to our valued customers. We’ll keep working hard and live up to your expectation. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Ordered two bathing suits; paid extra for expedited shipping. A week after I ordered both, I had not seen where they had shipped yet, so I reached out. Was informed at that point that one of my bathing suits was out of stock. I feel like that is something that could've been reflected on the website when I ordered it and I would've chosen a different bathing suit. At that point I chose a replacement and confirmed that I wanted to keep the expedited shipping. Unfortunately, I still would not have received the order in time, even with express shipping, so I wound up canceling it.
Date of experience: May 26, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Elizabeth, thank you for your great review and support.
It’s glad to know that you choose our products. We are striving to provide high quality products with competitive price. Meanwhile, we are working hard to deliver each order in a timely manner. It is our pleasure to provide great service to our valued customers. We’ll keep working hard and live up to your expectation. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Good service and pricing. The swimsuits fit good and the material was quality as well.
Date of experience: May 24, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Chris, thanks for placing your trust in us.
We are thrilled that you found nice swimsuits at WalkOnBeach. We use high quality material and we always keep abreast with the latest fashion styles. Besides, we have spent years perfecting the fit for diverse body types. If the swimsuits do not fit, we usually offer several options for return/exchange, to simplify the process and meet different demands from our customers. Our customer service team works hard to help all of our customers solve their problems in a timely manner.
It is our pleasure to have your recommendation. We will keep presenting better products and service in the future.
Easy order process; fast delivery. Swimsuit quality is in line with price.
Date of experience: May 24, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Judi, thanks for your 5-star rating.
It is our pleasure to provide great product and service to our valued customers. WalkOnBeach is striving to make high quality products with perfect fit. Our design department is working hard to keep our products consistent with the size guide. Meanwhile, we’re doing our best to deliver each package within promised time limitation. We’ll keep working hard and live up to your expectation.
Looking forward to being of service to you again in the future. If you need any further assistance, please contact us.
Terrible size chart which I trusted, I need to know how to exchange as I've tried on with underwear under to keep sanitary. I was away when it arrived so this is delayed, please tell me what to do next
Date of experience: May 19, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Margaret, we are sincerely sorry that our suits do not fit you.
For issues concerning orders and purchase, please contact: [email protected]
We will reply to you within 1 business day if you send us the e-mail. Please e-mail us if you have any questions about us. It's the most efficient way to get problems solved.
Here at walkonbeach.com, we don't just seek to keep you satisfied, we aim to make you want to come back for more!
Attention: please ensure your account email is right so that you will receive an order confirmation after placing an order successfully. Order details will be included, such as order number. Please check out your email carefully. If still not, pay attention to your spam and remove our email out of blacklist.
The last email I received was a label was created on 5/7. Today is 5/17 and still didn't receive any additional emails. Going back to tracking saying to be delivered 5/19.
Date of experience: May 17, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Christine, please accept our sincere apology for bringing you an unpleasant shopping experience.
You can track your order from https://www.walkonbeach.com/sales/guest/form/
We have sent delivery email for you, maybe you can choose spam email.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
Easy wish you had more tankinis the site was user friendly and checkout was a breeze
Date of experience: May 16, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Jane, thanks for your 5-star rating.
It is our pleasure to provide great product and service to our valued customers. WalkOnBeach is striving to make high quality products with perfect fit. Our design department is working hard to keep our products consistent with the size guide. Meanwhile, we’re doing our best to deliver each package within promised time limitation. We’ll keep working hard and live up to your expectation.
Looking forward to being of service to you again in the future. If you need any further assistance, please contact us.
Nice selection for older women. Quick delivery, suits fit well, product just as advertised.
Date of experience: May 14, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Mimi, thank you for your review.
Thank you for shopping with us. It is really our greatest honor to hear that our swimsuits have caught your attention. Thank you for your compliment.
Your support is our greatest encouragement! We believe that the quality of our swimsuits will definitely be affirmed by you. We hope that you will be satisfied with our swimsuits after receiving the swimsuits.
We hope that we can have more opportunities to serve again in the future. If you have any needs in the future,please contact us. We were,are and will always be ready to help you.
Good selection for those who don't wish to lounge in underwear anymore!
Date of experience: May 11, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Karen, thank you for your great review and support.
It’s glad to know that you choose our products. We are striving to provide high quality products with competitive price. Meanwhile, we are working hard to deliver each order in a timely manner. It is our pleasure to provide great service to our valued customers. We’ll keep working hard and live up to your expectation. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
I never received or heard back from customer service. Was not reimbursed
Date of experience: May 5, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Katie, sorry that our customer service has not met your expectation.
We have been send the email on May 7,2023. Please check your mail asap.
We promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
The company is a fraud! They take your money and when you want to return because you don't like it, they basically say how about a 30% credit and keep it and won't give you the address to return! Buyer beware!
Date of experience: May 2, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Jackie, we are sorry to see that this experience did not meet your expectations.
Our quality-inspection team follows strict quality check to ensure each product can meet the requirements of customers. We feel regretful that one of the suits didn't work for you. The fit varies slightly for different styles. We will feed back to relevant department and work hard to optimize our design as well as size guide. There are different country sizes in our size guide for your reference.
Furthermore, as a company aiming to offer the best service to all customers, WalkOnBeach usually offers several options for return/exchange, to simplify and shorten the return process and meet different demands from our customers. Glad to know that works.
If you need any further assistance, please contact us.
Received Bikini Bottom instead of Swim Shorts. Hoping they send me the right bottoms.
Date of experience: May 2, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Deborah, thank you for taking the time to share your experience at our shop.
Firstly, we’re sincerely sorry that the item didn't fit you well. The size chart is based on accurate measurements of most women's bodies. Meanwhile, we have sent the information to related departments. Hope the size guide can be more helpful soon. By the way, you can also send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions.
In addition, we do dedicate ourselves to putting customer satisfaction as a top priority and striving to help all of our customers reply to their requests in a timely manner. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We will keep making progress and presenting better products and services in the future.
If you need any further assistance, please contact us.
Still have not received my order and received no response from an email I sent!
Date of experience: April 25, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Michelle, thanks for your review.
Apr 16,2023 1:50:05 PM|Dispatch
You can track your order from https://www.walkonbeach.com/sales/guest/form/
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
The swimsuit was not like the picture. Very thin not the quality of fabric I was expecting. Also too large.
Date of experience: April 21, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Nancy, thank you for taking the time to leave us a nice review!
We are committed to providing efficient logistics service for all of our customers. Our shipping carriers do perform better than we expected sometimes. What's more, WalkOnBeach strives to offer quality and stylish swimwear with nice fit. Glad to know we have met your expectation! Your recognition of our products and service is our driving force. We will keep working hard to provide you with a better shopping experience in the future.
Thank you again for your support! If you need any further assistance, please contact us.
Went smoothly, but apprehensive if it doesn't fit and I have to return it. I've been informed it would be completely refundable to somewhere in the US.
Quick and easy and I was surprised by the quality and they fit fine.
Date of experience: April 19, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Lynn, thank you for your feedback and your lovely words about our bathing suits.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
Good except I need the order number to show for longer as I missed it
Date of experience: April 18, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Robyn, thank you for your feedback.
We’re an online store based in US. Except the warehouse in US, we do have other warehouses elsewhere like China. Meanwhile, we stick to uniform standard to guarantee the quality, no matter where the suits come from.
Thank you again for your support! If you need any further assistance, please contact us.
Answer:When you're asking about sizing, we love to help! It really helps if you can share details like your height, weight, and measurements, so we can suggest the perfect fit for you. We've got these cool size guides that make it super easy to pick the right size based on what you tell us. And hey, don't worry—if the size isn't spot-on, our return policy's got your back for easy exchanges or returns. Anything else you need help with, just let us know!
For issues concerning orders and purchase, please contact: [email protected]
Answer:Online purchase made through walkonbeach.com can be returned or exchanged within 30 days from the delivered date.
For issues concerning orders and purchase, please contact: [email protected]
You also can click https://www.walkonbeach.com.au/return-policy.html
Dear Patti, we are sincerely sorry for what happened.
You can track your order from https://www.walkonbeach.com/sales/guest/track/
Jun 5,2023 1:48:27 PM|Dispatch
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.