I wanted to return the swimsuit for poor quality. They try to make that impossible. Put me through a back in forth email where the offered discounts to keep it, but no easy return for full refund. I finally got the address to send it to for refund, and then they stated they didn't receive it. The post office tracked it and even sent a personal email saying they picked it up. They are still playing a game with endless emails. I will dispute this on my cc bill. Poor customer service and quality. Steer clear!
I purchased 4 bathing suits and wanted to exchange them for a larger size and it's been over 10 days and NO ONE has responded to my emails (on their website and through the personal email). They have cute items but the hassle to get a response is not worth the money! Keep on looking for another site…
Both of the tankini sets I ordered are very pretty and look like the photos on the website. However, it did take a long time to receive them, and when I tried them on the tops were too small. I wrote to get the return policy, but they don't want them back, you see, they have several ways to convince you to keep them. So, unless my bust gets magically smaller, these cute suits will be unused and unworn, and probably given to a family member.
Sizing is difficult to get correct. Some too large, some too small.
Date of experience: August 1, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Sandra, thank you for taking the time to share your experience at our shop.
Firstly, we’re sincerely sorry that the item didn't fit you well. The size chart is based on accurate measurements of most women's bodies. Meanwhile, we have sent the information to related departments. Hope the size guide can be more helpful soon. By the way, you can also send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions.
In addition, we do dedicate ourselves to putting customer satisfaction as a top priority and striving to help all of our customers reply to their requests in a timely manner. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We will keep making progress and presenting better products and services in the future.
If you need any further assistance, please contact us.
I ordered three items and then read some review a talking about what a scam it is. I canceled my order SIX minutes after ordering and they offered a worthless "we'll see what we can do" and then did not make an effort to stop the order. 18 hours later it is "shipped" and no further response from them. I will be disputing with my credit card company, so I advise everyone stays away from this scam! I cannot comment on the quality, if anything ever shows up.
Date of experience: July 19, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Emily, sincerely sorry for the unpleasant shopping experience! We promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
The swimsuits I purchased, look cute. I hope they get here before I go on vacation.
Date of experience: July 17, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Laurie, thank you for taking the time to leave us a nice review!
We are committed to providing efficient logistics service for all of our customers. Our shipping carriers do perform better than we expected sometimes. What's more, WalkOnBeach strives to offer quality and stylish swimwear with nice fit. Glad to know we have met your expectation! Your recognition of our products and service is our driving force. We will keep working hard to provide you with a better shopping experience in the future.
Thank you again for your support! If you need any further assistance, please contact us.
Shopping for this swimsuit was easy. But why is being shipped to my husband's name not mine? Item should be sent to Deborah Connolly not John.
Date of experience: July 12, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Deborah, thank you for taking the time to review your experience.
Walkonbeach offers three different Shipping method, including Free Shipping+Standard Shipping+Express Shipping.
Please note that the shipping efficiency showing on our website is calculated in business days. Business days are Monday-Friday, excluding public holidays. We are happy to help you track the order if you can provide us with your order number.
We are striving for better quality and product performance. Our design department works hard to make swimsuits as consistent as the size guide and picture. Some swimsuits would have a different fit for different body shapes. We regret to know that the swimsuits did not fit you. We will do our best to optimize the size guide and hope it can be more helpful soon.
If you need any further assistance, please contact us.
Easy to follow process, swift delivery, awesome product!
Date of experience: July 11, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Elizabeth, many thanks for taking the time to leave us such a kind review.
Glad to know that your order was delivered in a timely manner and everything turned out well for you. As a company aiming to offer the best service to all WalkOnBeach customers, we’ll keep working hard to make improvements. Come back and see us soon.
Thank you again for your support! If you need any further assistance, please contact us.
Does not fit! Do not like it! Can I return it? There is no information on how to return it!
Date of experience: July 9, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Hi Ann, we are sincerely sorry that our suits do not fit you.
You can find the RETURN POLICY click https://www.walkonbeach.com/return-policy.html
As a company aiming to offer the best service to all customers, WalkOnBeach usually offers several options for return/exchange, to simplify the process and meet different demands from our customers. We’ll keep working hard and live up to your expectation.
Thank you again for your support! If you need any further assistance, please contact us.
I would love to be able to say anything about the suit. Nice suit i love it print...
Date of experience: July 8, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Tehreem, thank you for your feedback and your lovely words about our bathing suits.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
Terrible since I paid for something I never received.
Date of experience: July 2, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Kristy, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
Your order have been dispatched on Jun 23,2023 1:56:39 PM.
You can track your order from https://www.walkonbeach.com/sales/guest/form/
You have been choose Standard Shipping (9-18 Business Days)
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
If you need any further assistance, please contact us.
Very easy to navigate the website. Great prices! I love the variety.
Date of experience: June 29, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Valerie, thank you for taking the time to give us feedback.
Our design department works hard to make swimsuits as consistent as the size guide, which is based on the average customers' body figure. Nevertheless, some swimsuits would have a different fit for different body shapes. If you have an issue with the selection of sizes or styles next time, you can contact our customer service for some advice. Your feedback means a lot to our entire team. We will try our best to optimize the size guide and hope it can be more helpful soon.
If you need any further assistance, please contact us.
I ordered several swim suits and am so disappointed they were never delivered. I contacted Walk On The Beach Customer Support at the email provided. I did not receive a response. I also tried to track the order, but it just says it's in transit. It's been almost 3 weeks. Very disappointed.
Date of experience: June 27, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Catherine, please accept our sincere apology for bringing you an unpleasant shopping experience.
You have an order on Jun 17,2023 12:01:47 PM
We have been Dispatched on Jun 18,2023 1:47:50 PM
You can track your order on https://www.walkonbeach.com/sales/guest/track/
It's have been 10 days not 3 weeks.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
I would like to see some underwire instead of just padded bra cups. And some elastic underneath would have helped immensely. I have a small body with a large bust. They look amazing I was.excited to get them. NOw very disappointed
Date of experience: June 25, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Madeline, thanks for letting us know the issue and sorry that our service has not met your expectation.、
Please check the email from our customer service.
We will reply to you within 1 business day if you send us the e-mail. Please e-mail us if you have any questions about us. It's the most efficient way to get problems solved.
To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers’ requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.
Thank you again for your support! If you need any further assistance, please contact us.
ApplePay didn't work. Making me question the legitimacy of this site. When I finally used another payment method they didn't deliver the product.
Date of experience: June 24, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Yorkis, thanks for letting us know the issue and sorry that our service has not met your expectation.
We find that you have successfully placed an order on our website using Google or Apple Pay. The order number is WOB230625004751944. The order time is Jun 24,2023 9:04:16 PM.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
Never used this site, so hoping for the best… not happy with site
Date of experience: June 24, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Diane, we are sorry to see that this experience did not meet your expectations.
Your order have been Dispatched on Jun 18,2023 1:47:30 PM.
For issues concerning orders and purchase, please contact: [email protected]. We will reply your emails within 3 days due to lot's of emails these days. So sorry for the inconvenience.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
Easy to order and receive, the colour was what I expected.
Date of experience: June 23, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Michelle, thank you for the great review and for sharing your shopping experience.
Firstly, we are glad to hear that you are satisfied with our swimsuits. WalkOnBeach aims to provide customers with nice design and high quality products. We take every single customer seriously and are also committed to providing all WalkOnBeach customers with comfortable fit and secure design which meets customers' needs.
Secondly, we are also glad to hear your recognition of our return policy. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. Gladly to know that works.
Thank you again for your support! If you need any further assistance, please contact us.
Ordered 6/12, it is now 6/27 and still no order delivered. Totally unacceptable and will never buy from them again. Nor will I recommend this company.
Date of experience: June 22, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Lani, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
Your order have been Dispatched on Jun 17,2023 1:50:53 PM.
The shipping method you choose Free Shipping (12-18 Business Days).
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
I was so excited about these bathing suits. They look great and are at a great price. Unfortunately, I spent $90 and nothing ever arrived. I have cameras and they were not delivered. I sent an email and the response was that I shouldn't worry, they will eventually arrive (I am paraphrasing)
Date of experience: June 20, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Michele, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
Your Order have been Dispatched on Jun 9,2023 2:07:53 PM
Have been Completed on Jun 24,2023 1:45:35 PM.
You choose the free Shipping (12-18 Business Days)
We delivered your swimsuit within the stipulated time.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Easy and quick! Came as expected … I like Online ordering …
Date of experience: June 17, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Laurie, thanks for placing your trust in us.
We are thrilled that you found nice swimsuits at WalkOnBeach. We use high quality material and we always keep abreast with the latest fashion styles. Besides, we have spent years perfecting the fit for diverse body types. If the swimsuits do not fit, we usually offer several options for return/exchange, to simplify the process and meet different demands from our customers. Our customer service team works hard to help all of our customers solve their problems in a timely manner.
It is our pleasure to have your recommendation. We will keep presenting better products and service in the future.
I could not find information on what country or location this business is located Where is my order shipping from?. This is important to me.
Date of experience: June 15, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Kelli, thank you for your feedback.
We’re an online store based in US. Except the warehouse in US, we do have other warehouses elsewhere like China. Meanwhile, we stick to uniform standard to guarantee the quality, no matter where the suits come from.
Thank you again for your support! If you need any further assistance, please contact us.
The tankini purchased in size 8, was not constructed as pictured in the website. Neckline was a scoop neck and not as high as pictured. The bra (not removable) was located too high in the upper part of the tankini and almost reached the collar bone and useless.
Date of experience: June 15, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear BJ L., thank you for taking the time to share your experience.
Your recognition of our swimsuit and products is greatly appreciated. We are sorry to know the swimsuit didn't fit you well. You can check the size guide on our product page. This will help you pick what size is best for your body type. We will keep making progress and presenting better products and services in the future. Looking forward to seeing you again soon!
Looking forward to being of service to you again in the future.
So far everything is good! Just hope it does not take all summer to receive it! I still have not received my order! I got an email saying it was going to delivered but it has not arrived!
Date of experience: June 14, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Ann, we are sorry to see that this experience did not meet your expectations.
Your order have been Dispatch on Jun 7,2023 1:53:15 PM
You can track your order on https://www.walkonbeach.com/sales/guest/track/
We promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
Answer:When you're asking about sizing, we love to help! It really helps if you can share details like your height, weight, and measurements, so we can suggest the perfect fit for you. We've got these cool size guides that make it super easy to pick the right size based on what you tell us. And hey, don't worry—if the size isn't spot-on, our return policy's got your back for easy exchanges or returns. Anything else you need help with, just let us know!
For issues concerning orders and purchase, please contact: [email protected]
Answer:Online purchase made through walkonbeach.com can be returned or exchanged within 30 days from the delivered date.
For issues concerning orders and purchase, please contact: [email protected]
You also can click https://www.walkonbeach.com.au/return-policy.html
Dear Sandra, thank you for taking the time to share your experience at our shop.
Firstly, we’re sincerely sorry that the item didn't fit you well. The size chart is based on accurate measurements of most women's bodies. Meanwhile, we have sent the information to related departments. Hope the size guide can be more helpful soon. By the way, you can also send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions.
In addition, we do dedicate ourselves to putting customer satisfaction as a top priority and striving to help all of our customers reply to their requests in a timely manner. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We will keep making progress and presenting better products and services in the future.
If you need any further assistance, please contact us.