WalgreensReviews 774

I have shopped at walgreens on N Marine drive in Chicago for years... This time im sick of it the customer service was not up to par the manger on shift was very rude when i was trying to ask where things were the team look like that was too busy to help me or do not want to be bothered. I had to wait almost ten mins for someone to come help me to get the things that i needed in the lock box and was taking forever to assist me. Then worst come to worst i had brought a milk from there one night and when i got home and check the date it was two weeks expired and my kids have gotten sick from it. I will never be shopping at walgreens on N Marine Drive ever again.

My husband has his insurance card that covers the OTC items in the store. Yet everytime he gets his items that are clearly marked OTC and takes them through the checkout it will say they are not OTC. Then at that point he has to pay out of pocket or have them take it off. So to make matters worse they have to void everything by ringing everything up again. Just to rescan the items again. It makes no sense to me. Even when we tell the cashier to take off anything not OTC. They just don't listen.

I have been calling my prescriptions into Walgreens for years. In recent months the prescriptions that were supposed to be filled at a certain time have not been filled. I rely on someone other than myself to pickup my prescriptions. When I speak to a person on the phone and they tell me something will be filled by such time, I expect it to be done. I tell the person who is picking my medication up that it will be done. Walgreens has not been filling my prescriptions as they say they will do. This is causing me to go without my medication because I rely on someone else to pick it up. This has been a difficult situation. I really would like this situation to be resolved ASAP.

On April 15,2021 I went to Walgreens for my Vax and I was told to make an appointment to get Vax. The Walgreens is located at 925 Soundview Ave, Bronx, New York City *******. I have to make an appointment at Rite Aid to get my Vax. On April 18,2021 The Mayor and the Government sayed, Anyone is over 50 year old. Do not have to make any appointments for get the Vax.

After many delays in filling my prescription, I asked that your pharmacy department simply return my script as I would get it filled elsewhere. I took this action after being told the prescription would be ready in an hour--it was not. I was asked to be patient as it would take another 40 minutes-it wasn't ready then either; so, i waited another 30 minutes. During all of this time, no one from the pharmacy staff was at either the pick up or consultation station. They were in "the back" laughing and talking on the telephone while I wondered about the hold up. When I had enough of their inattention, I asked for my prescription to be returned as I reference in my first sentence above (It took nearly 30 minutes to get somebody with whom I could make the request.) At that time, I was inexplicably told that "Oh--it's ready." Then it took another 30 minutes for someone to come to the pick up counter to give me my order and charge me for the medication? I had to fairly yell at one of the pharmacists in "the back" to get anyone to notice me even then. During this entire experience, it was as if I was invisible. The staff at the pharmacy desk could have cared less about providing service. The person at the desk was a pharmacy technician trainee. It was apparent he had received no training.

You can write this review off as the asinine comments of a jackass. You do so at your own risk. I am trying to assist and I can't help but feeling that my experience was not an isolated one.

This blatant lapse in your customer service occurred in Portland, OR, at the Walgreens store on Caesar Chavez Blvd.

Its a really good option to get a your pharmacy for one place and get delivery at your doorstep. Sometimes i get a good amount of discount too.

Horrible customer service with store #4197 on 8500 West Cheyenne LV NV, I had to call that pharmacy because of an issue alert in their App for my scripts and had a conversation with PHILLIP who was EXTREMELY RUDE AND SNOTTY and unfortunately that isn't the first time I've had problems with Walgreens at that location and also in South Florida. If these ARROGANT RUDE PEOPLE don't like their jobs they need to find another one AND WALGREENS NEEDS TO START ADDRESSING THESE ISSUES BECAUSE APPARENTLY THEY DON'T or they wouldn't have all of the horrible ratings online, this store as low as 2.1 and OBVIOUSLY FOR GOOD REASON. There are still MILLIONS of people out of work so I'm sure they could find employees that would do their job WITHOUT BEING IGNORANT, maybe they need to start with management because it all starts there!

Unbelievable how bad their website was developed, slower than a snail to load any pages. If they're tricking people to download the app, it's as bad as the website and worst because it runs in the background despite turning it off in settings.

I have stage-4 cancer. I'm in severe pain. My pain management doctor prescribed pain medication on a Thursday, My insurance released the prescription to be filled on Friday, however Walgreens did not have enough pills. Since it is a narcotic, if I get a partial fill with only the pills that they have in stock, I won't be able to get the rest of the pills that will be owed. So, now it's Saturday and there is only one person authorized to order more pills. That person won't be in until Monday and it will take 2-3 additional days for them to get the order.
So here I am, suffering, all because these people don't have enough pills in stock. Thanks, Walgreens.

After 20 years with Walgreens pharmacy as a customer I am finally leaving... I am fed up with the poor customer service, very rude employees, the lack of customer service via telephone (as today, I have called 3 times and cannot get a live person). After 10 to 15 mins on hold, draining my phone battery, listening to stupid music only added to my reason for leaving. Called your Corporate number but it immediately hung up - no one to talk to.

I also examined my prescriptions for 2020 and found I paid out of pocket expenses (even with my Medicare Supplemental Plans) was almost $5,000.00; not to mention what Walgreens charged my insurance company for the residual (about $ 20K for last year).

Last week I had an issue with my prescription orders and had the pleasure (sic) of talking to Mr. Trung (whom was at the pharmacy today). He was confused, told me I had no more refills despite my doctor telling me different, and knowing I had one refill left. Mr. Trung stated he could (NOT) contact my doctor via their computer for a refill; despite this being done for the last 10 years automatically. Trung was very rude and at one point threatened to hang up on me because what he was telling me made no sense and I confronted him on past procedures. He also stated that Walgreens did not keep prior medical history for Prescriptions and had no record of a prior prescription. I offered Mr. Trung the prescription number but he was not interested in looking it up and refused to even listen to me. Mr. Trung is also a "float" type person going from Walgreens to Walgreens. In complaining the next day to other staff, they did not know what Trung was talking about. They said there was no issue contacting the doctor for a refill, and that they would speak to him.

This week, I attempted to pick up my medications but despite being told they were ready, they were not. I do not have a car and taking the bus is difficult due to my disabilities. Upon arriving at the pharmacy and waiting 20 minutes in a drive thru window, my meds were not ready. I returned another day and again waiting in the drive-up window but only one medication was ready, not the other so I left and said I would return when all were filled. I then waited a good 5 days despite the text message system to make sure this time they were correct.

Prior to borrowing a car today and driving across town I called the pharmacy to confirm all was ready. I was put on hold for 18 mins and during this time they would pickup the phone and immediately put it back on hold - this occurred 7 times. My phone battery drained down to 83% from a full charge just waiting. No one every really answered so I hung up after about 20 mins.

I borrow my neighbors car and drove there, there was no one in line (inside) and about 6 pharmacy techs. I complained about what occurred and the pharmacy tech (young Hispanic woman) did not really care. She said they are a volume store and busy in a rude tone of voice. I told her they could have at least answered and told me they were busy, not just constantly pickup the phone and put it right back on hold - totally ignoring me. In the end she told me I could just go to another pharmacy if I did not like it.

So, taking that note, I have decided to move my prescription service to another pharmacy that is not affiliated with Walgreens. I am sure another pharmacy will be happy to have my business. I wanted to explain this on the phone... but as always, could not get anyone on the phone, just on hold music. And please do not blame Covid for this issue.

Finally, I requested my medical information from your staff so I can bring it to your competitor pharmacy. Well low and behold not only did I get my information, but the very rude pharmacy staff, whom was such a pleasure to talk to (not)... decided to also give my other customers information documents. Again, your employees do not pay attention, do not care, and are rude. I contacted the other person(s) and advised them that Walgreens Staff violated HIppa and confidentially laws. I told them I had their personal information, address, phone, and a medical record, and told them they need to speak with Walgreens staff if they are concerned about their privacy. I also am shredding the information as it has no bearing on me. I would not appreciate my personal medical records being given to someone else.

The Walgreens having so many issues, being rude, and not paying attention is the Store number ******* (I believe) on Monument Blvd, Concord, Calif. *******. I will also be passing this information onto the State of California as they need to inspect this facility for violating HIppa laws and basically not paying attention.

Just a nightmare each and every time...
A former customer

Just got terminated from the Morningside Walgreens in Sioux City Iowa, for apparently not having a so-called correct tone of voice when speaking over the radio. Should I state that this Walgreens does not have any African Americans at this location. The Manager and Assistant Manager are very unprofessional... they need to be trained before receiving such a position. I really felt discriminated against... Sad place for 2021. Get over it Racist people... CIA

Dont use Walgreens for Covid or any other vaccines!

Their website makes you think that they have appointments available BUT THEY DONT! The website makes you enter all your personal information only to tell you in the end that there aren't any available.

Now they have my personal information and they are spamming me with ads!

Store on Mormon Coulee Rd lacrosse wi *******.
A must share for all who shop at Walgreens! Yesterday I went there, I had several pampers coupons and pampers wipes coupons that I clipped digitally from they're website to my Walgreens account. I go to check out and the manager at the store on Mormon Coulee Rd told me because they didn't show up on his register, that he wouldn't honor them. He said that they're new policy is that they only honor the lowest coupon that shows up. Yet... I got the coupons from they're site, and none of them were expired. Why in the hell do they have manufacturer's coupons on they're site then? I will be calling corporate in the morning. Hope they enjoy all the business they are going to loose. People specifically shop there because of the coupons and rewards cash! The manager I had the displeasure of dealing with is named Cody.

I called at 11:10 pm on 1/13/2021 trying to speak to someone at the pharmacy and I was on hold for 15 min the first time and then someone at the pharmacy didn't even answer me; they just hung up on me. I called again right away and was on hold for 10 min and then someone hung up on me again. I called again and was on hold and got hung up on again. This went on for 45 min. The person at the Walgreens pharmacy at the cathedral city Walgreens off of Dinah shore and date Palm were very inconsiderate because they kept hanging up on me. Very rude! Not happy with this store. Will have to go elsewhere from now on. Very disappointing. Someone needs to speak to the technician that was working this day and time and inform him/her that he/she can't waste people's time like that and hang up on them. They should answer the phone and atleast ask the person on the line to wait on hold. They should not keep hanging up on people.

Ever since Walgreens took over Rite Aid in Methuen Mass, the customer service at the pharmacy has tanked. It's almost as if their mission it to make it as difficult as possible to pick up a prescription or drop one off. Today I brought in a new prescription for my dog who is having seizures. I gave all the info requested. I leave and receive a call 10 mins later that I have to go back and give them my license before they will even begin to fill the script. I have been going to this pharmacy for 14 years! They know me. I ask if I can text a copy of my license or email it. No, I have to go in. I go back and all they do is write down a number from my license... where is the customer service here. I should have been able to read the number or send a copy of my license. Oh and now I'm told they don't have enough for the full script so getting one script filled will take 4 visits of waiting in a line. I asked for a flu shot a couple months ago and the pharmacist was frustrated with my request telling me she was busy restocking something. So I said I'd get another time. Next time I ask, they are all out of it. It's as if their goal is to make everyone wait as long as possible. On the off chance you go and there's no line, you can get excited thinking you'll be in and out. But nope, 6 people behind the counter and you STILL stand there for 5 mins before they ask for you. By that time, there are others waiting behind me. I live close to this pharmacy but may be switching to another pharmacy. It's awful.

Such a long story basically staff member was yelling at everybody to social distance which everybody was social distancing I get up to the register with my children I am buying cigarettes and she wants to see their IDs let her know that they are minors like too little for ids and that they don't have IDs. I shop at the store everyday and have never had this problem as a matter of fact every time I have gone to the store this girl is asking to take a break and sitting outside smoking. So I called to talk to a manager or get a name of the manager she lies and say she is the manager not the girl at the register and when I explained my issue she starts screaming on the phone about social distancing had nothing to do with cigarette issue that I was talking about. I am beyond pissed I buy beer and cigarettes there every day with my children I have never had to deal with this girl as she's always on break smoking.My thing is if they had IDs and I was able to present them obviously they're not of age so then what that was the most moronic thing I've ever experienced. I will take my business elsewhere roughly $200 their weekly if not more! Wake up Walgreens you need to fix your problems

Terrible experience. Ordered Xmas cards. They called and said machine was broken. I went online to change the store for a different pick up place. Could not get the other order changed. Tried Live chat. Of course, that was not working (it use to). On hold using my land line and have been waiting for over 30 minutes. No updates on how long to expect to wait. I would just cancel it but it is still "pending". It was a 100 card order so cannot lose the money. Will not use them again for Cards. My other option is to wait until after the first of the year when they expect their photo machine to be repaired. Really?