VroomReviews 533

DON'T DO IT! I know it's tempting to avoid the dealership and get what seems to be a good deal, but don't fall for it. This company is a miserable company. I just spent 3 weeks trying to complete a deal with them. Every step was a struggle. Mistakes were made at every turn, and correcting the each mistake took 2-3 days at a time. I finally got to the point where it was time to schedule delivery of the new car. They just called me and informed me they have suspended sales in my state effective 2 days ago because they can no longer register vehicles here, and they're canceling the car. 3 weeks and countless hours wasted on this process. Their communication is HORRIBLE. They should not be in business. It's not worth the headache- go the traditional route. TRASH!

I dont know what is happening to companies these days. They simply do not care about the customer. Customer service is terrible. You cant reach anyone by chat or email. Yo can only call and hold forever to wait to speak to someone that you cannot understand. My vehicle showed up after 2 months with a cracked windshield and a 30 day battery both of which i had to pay for out of pocket plus who ever cleaned it left an inch of water on the floorboard and it soured. Also I even had to come out of pocket to pay their penalty fee on the tag!

I have been planning to leave a review for Vroom for a while based my recent buying experience with Vroom. Main things I wanna say: bottom line, the car turned out to be a good car and I am happy with my purchase. Things I had to workout with the company might not fare well with some buyers: 1. The listing had wrong information (about advanced car features: power windows, central lock and CarPlay, for example, the most important part of the description was correct: model miles and photos perfectly matched the delivered car condition) and the delivery was couple of days late for which I was compensated. Another thing is that I needed to learn to be patient with communication with Vroom, once I decided to wait for replies to my questions, I realized I always received the answers and promises were kept. By calling in early to follow up I only made things more complicated.
Oh and I was offered a resolution for the wrong listing info. Would I buy again from Vroom? Definitely. Why? Because a buyer who can get over the mistrust of online shopping and has more patience than the average American consumer, gets the benefit of having access to a large database of used cars and opportunity to find that diamond and snatch it before anyone else. In a hard buyers market like today that is important. I also tried about 5-6 local car dealerships, I'm in south Florida and the car I got is a very popular car here: Jeep Wrangler, but no local dealership could get me the color and model I wanted and ordering a new car meant I can only order 2022 model which doesn't have the color I wanted and is a three+ month wait. That was unacceptable to me.

Anyways, I gave 5 stars to offset all the negativity, realistically id give them a 4 star, because any dealership will exhibit some imperfections, but I was ok with Vrooms imperfections. Oh and I forgot that the financing they found for me was very quickly obtained and I think was competitive and I was able to negotiate conditions to better suit my expectations.

I surely hope Vroom will learn from the feedback, My overall impression with every person I talked to from Vroom that they were trying. Which I cannot say from some local dealerships who were obviously trying to sell me something I didn't want, typical sellers narratives, upselling what they have in stock and downplaying your expressed wants.
Friendly recommendation: save locally the screenshots of the entire online listing before purchase because they remove the listing from their website after purchase is initiated. Google cache is your friend if you missed to do this. Also, read the entire sales contract! You can opt to rescind the waiver from participating in class-action lawsuits by sending a request according to instructions in the contract. That might make them take you seriously. My understanding is that class action waivers are common practice in the contracts.

No customer service that can be contacted. They ignore emails.
I. Beginning believe I will NEVER get my order!

Run away go buy local! Still waiting 6 months to get tags and registration. They don't care about you once they get the money. No contact with not one person for 2 weeks! I'm paying for a car that I can't even drive!

Horrid experience! They sold me a
Car not ready for market after I bought the insurance. I would never buy anything from them again.

Bought the care from Vroom over 4 months ago but I don't have title, plate and even temporary tag to drive. Horrible customer support, run around and lie every time able to reach online support. Vroom does good job selling cars and getting money from buyer's but very very very bad after sale support. Wish never bought car from Vroom just to save few thousands.

Vroom is 100% a scam, it's been months of calls and e-mails saying my $******* refund will be on its way. The costumer service is obviously horrible with every person transferring you to the next knowing they'll annoy the costumer enough to hang up and not want to continue the process of getting their money back. They'll answer, ask what the problem is, you'll give them ur 'case number' if you've already filed a refund, then they will transfer you to a higher tier and transfer you to someone and they will keep doing that for hours until they fake send you an email saying they are working on your refund. I got an email saying my refund has been on its way…2 weeks late I call and they said they didn't even start the refund process at all. It's been a couple months now and they have the title to the car too! Do not trust these online sites just go to a dealership or try carvana, but make sure you know people who have gone through the process when you try to use an online company, that's the only way you'll know if it's good to use or not.

Vroom says they sold me a 2020 Ford F-350 XLT. When it showed up it was SXT ( XL) with a screw In the tire. Why? They don't know what they're doing. I had to order a window sticker from ford. Now they say oh well. Your fault we ripped you off and false advertised what we sold you. I over paid for a XL thinking they sold me XLT which has way more POWER options as I wanted. Then took 5 weeks for delivery and now 7 weeks later still no registration. Don't buy from vroom. Steer hard right and avoid at all possibilities, if I wanted an XL I could have bought a 2022 brand new for $2000 less and no headaches but I wanted an XLT. I'm getting an attorney to take over with the fraudulent company. Then they said thwy would refund my delivery fee 7 days after I received the vehicle. No they won't do that either. Nothing but fake false promises, take you money else where

I had sold a car to Vroom online and it was not a bad experience., then I traded my Mercedes S550 and bought a Tesla Model S from them in Mid-November 2021. The car was delivered very dirty but I didn't mind it as i was excited about my car but I never got a tag, so I called them several times and then i got s temp tag till January when it expired instead of getting my tag i got another temporary tag that expired on February 5 and after several calls I got third temporary tag till March 9th and now my car is in garage as it has no tags. Interestingly when you call them you get someone in Philippines answering your call and for everything they will tell you I don't have the authority for it, Another interesting thing they will do is put you on hold and then disconnect it happened to me over 6 times then I was promised a car rental but it was just a promise when I called back they have no record of it., Finally I am retaining an attorney and asking for my money back and return of the car. I would never do business with them and i would suggest caution for everyone

I used true car to find my truck and found it on Vroom. The communication was fine up until the time they received my money. They did email to tell me that my truck was in my area hub, after that there wasn't any communication except a FedEx with registration papers and dealer tag. No further communication was made.
I called to find out the date of delivery they told me the Wednesday coming. Waited did not arrive, called they said there was delay and-it would be Thursday by 11:00. It did not arrive and no call was made. I called and was told the truck was still at the hub. I was irritated and said I didn't pay that amount of money to be jerked around and maybe I needed to get a lawyer. About a half an hour later I received a call and was told my truck would arrive Friday, the next day, without fail. I was called at about 7:30 pm that same night and was asked by the delivery driver if I would like my truck that night. It was delivered.
My complaint is that after getting the money you are rather left in the dark when that is really the time you need communication.
I am taking it to my mechanic to get it checked but I'm sure it's fine and I am very happy with it.

Unless you have nothing to do for next 6 months, then never buy from Vroom. I will say the car, when it finally arrived was nice but everything else was a nightmare. It took almost 2 months to get the car I ordered and now I have been waiting 3 months to get the title or temp tags. The tags it came with have expired. So I have a 20 thousand dollar car sitting in my driveway because I don't have temp tags and no title to get my own tags. I can't think of a worse experience in my life.

After 7 months of fighting with Vroom they now want to come get my vehicle because they claim they cannot get issues resolved on the title. Do not do business with this company so many missed deadlines, empty promises, and wasted time waiting for hours on end on hold trying to get help.

BUYER beware! Vroom is a terrible place to buy a vehicle. I do not want to make this long but do yourself a favor and do not do business with this company. They sold me a truck that had to be in the shop for over 6 weeks after I purchased it. They do not do inspections as they claim. I don't even think the oil was changed they still won't respond and let me know. They're terrible about communicating with the customer. At first they were great but once they get your deposit its all down hill form there. I wish I would have read reviews before I bought from them. DO not do business with this company so many other options! If they would have offered better customer service and cared about my issues with them I could have overlooked everything else!

Signed a contract with vroom, they found an issue with the car they were selling and said they could not sell the car. We asked for the $249 deposit back as they had no other cars we were interested in and have so far been denied twice stating the deposit is non-refundable. We were not told it was non-refundable and they have not delivered on anything except for creating incredible frustration and stress due to their unethical business practices.

Purchased a car from them and upon delivery there were alot more scratches dent on the car then described. The driver seat was heavy worn. Was able to drive it for a few mile before the alternator went out and the exhaust had issues. The delivery driver noticed more then I saw and had made the comment that it was in worse shape. Contacted them right away they advised me to take it to the dealership and Ford said it needed the exhaust replaced as well as the alternator. 8,000 in repairs. I let them know I didn't expect them to refund that much that I felt 3,000 was fair. The supervisor said he could do 2,500 I said that is fine. Days later they came back and said they couldnt do that, they said they could do 2,000 I said I wouldnt go lower as it cost to much to repair the car. Day later they said they couldnt do that either. They are picking the car up. During the 7 days trying to get someone to understand my issues I was hung up on 7 times, all the while just asking to speak to a supervisor. They stated that they will not refund me the 249 I put down but as this isnt my fault i will have to contact my bank. With the delivery cost of 699 each way the money owed to me as well as the credit fee and tag fees they are way over spending 2,000. I wont be back.

Horrible experience I didn't even get the chance to buy a car without having a bad experience. I was at the bank waiting for them for over 4 hours and no call back! When I called back myself they hung on me 3 different times! Do not buy your car here or you will not be satisfied

Paid $249 to hold an SUV, and after declining the Vroom Protection plans with my main salesperson, 10 minutes later I received another call of another salesperson, pushing and pushing. The push for this protection plan was so hard that at one moment, after saying "NO" multiple time, it felt like harassment.

Decided to cancel the buying of the SUV because of this event. Lost the $249 dollars! Many phone calls, email for my refund but no responses. Please be careful, honestly I can say Vroom is not a safe company to do business with.

I had the worst experience with vroom, i bought a car 6 month ago and still i dont have my title.

EVERYBODY FILE A VS 35 COMPLAINT FORM, FROM YOUR STATE AGAINST VROOM, so we can get their license REVOKED.

All vs 35 complaint form are the same in every state.

Do Not buy or try to buy from this Vroom company. They are a scam. They will take your 249 dollars deposit. Delay communication and then re list the car. They will try to get as much personal information that they can. Terrible company to do business with.