VroomReviews 533

My wife and I purchased a Tesla Model 3 from Vroom, WORST MISTAKE EVER! Poor customer service, lack of communication, and they basically don't care. It had taken them over a month to register our car and they still haven't gotten it done yet. Please purchase your vehicle from somewhere else, anywhere but Vroom! Worst car purchase experience Ever!

Found a car and did everything through the app. It came back with a APR of 5 and vroom called me and then said there was a problem. Said my APR was 12.04. That's impossible so they ran my credit twice for no reason.

This company is an absolute scam! I am in the middle of a 3 week nightmare which, by all accounts appears to be a bait and switch now. 1) While the internet lists a corporate office of Huston TX or NY NY, there is no phone number to a corporate office. 2) We put a $250 hold on a car while waiting for a loan 3) the customer rep. Neglected to mention the company only accepts down payments via WIRE TRANSFER. This fact resulted is the need to re-apply for a different amount on the loan 4) The company failed to link the Vroom account to the car we placed a contact for, thereby preventing us from being able to make the down payment. When we contacted customer service, we were told the matter needed to be transferred to another department to link the account and someone would get back to us in 2-3 days. 5) The very next day we receved an email stating vroom was keeping the $250 deposit and reposting the car as available. We now have a check for a loan from the credit union for a car we don't know if we can now get. 6) Further, even after you pay them 100% of the money, they still will not give you the car! They send you additional paperwork to go to the DMV and license and register the car yourself, then mail the documentation. Only after will they get around to delivering your car (MAYBE) and it can still take 2 + weeks for the delivery and they charge you anywhere form $600 - $2000. Afterwards they have to send you a title, I am reading reviews of insurance companies dropping coverage because they did not provide the title timely. I have reached out to TruCar (who advertised them) and PenFed (who used TruCar on their PenFed website). This company is a SCAM with no corporate office number! No accountability! Bait and Switch! Call the BBB at 1 *******100 to make them aware of your experience with this company! Please see the current BBB complaints at https://www.bbb.org/us/tx/stafford/profile/used-car-dealers/vroom-*******4633 Fraud Alert! Fraud Alert! Fraud Alert! Fraud Alert!

Sales side was fine. Delivery was late and then transmission went out on car at day 12 of owning (43K miles btw). Absolute worst customer service experience. Continued to transfer me to other depts. W no solution. Not reimbursed for towing and would not pay for transmission. Never ever buy from them. Run!

If I could leave a negative ZERO as a rating I would.
We began the process of selling our 2016 Hyundai Elantra January 16,2022. Here we are February 25,2022 and vehicle still not picked up. We were told by the end of the week we would get info on carrier for pickup. They ended up closing the first case and couldnt tell us why other than offer expired but mind you we signed a contract and our title was over nighted via Fedex that they provided. We started process again and had to sign another contract. Well after the 3rd contract we had to pull the plug. It is an answering service only and you cant be transferred or speak to a supervisor as help is contracted out of the US. They cannot answer questions just say so sorry and you will get an email in 24 to 72 hrs.
The kept saying signatures were missing when I had a copy and all copies were signed. They wanted both DL of me and my brother. It was always something else they needed and was always something always submitted. The last straw today was they wanted " Organizational Documents", in which nobody could even tell me what that meant. They also asked for our business tax information and again couldnt tell us why they needed that information. We closed the deal and hope that we are able to get our title back as they say they think they, have it? I feel we have been scammed and provided confidential information that can be sold or used. I would think twice and read reviews before dealing with Vroom. If I would have done my due diligent and homework, I would have avoided all the frustration and never submitted our personal information. We will report to BBB, Consumer Affairs and any other agencies we can to prevent someone else from being scammed.

Vroom knowingly sold me a Jeep with different brands of tires on front and back, causing my transfer case, differential and axle to go out two weeks after delivery. Vroom will not pay for anything that happens to the car after the 7 days. NOTHING! Their 90-day-warranty is crap and won't cover anything because they say it's Vroom's fault. And my drivetrain warranty won't cover it because it was due to Vroom's having the different tires on the vehicle. $5500 to repair. Their customer service is the most horrible I have seen in my 52 years on this planet. You will never talk to the same person twice. Do not purchase a car from these people. You will regret it. My life has been turned completely upside down by purchasing a car from Vroom! Horrible, horrible, horrible people. I didn't deserve this in my life. SO UNFAIR.

Paid $34k for a Toyota Tacoma on Vroom on December 17 my truck wasn't delivered until mid January. I still don't have title. I paid delivery $700, paid CA sales tax $3900 and still today 10 weeks later I can't register the vehicle nor can I drive it as the temporary registration they sent me expired in mid February. After several attempts I finally spoke with their tier II title person who said that because of Covid their staff has been cut from 35 to 15 personal and they work from home, base on her data she said the person they bought the car from sent them the title unsigned.So they sent it back to him for signing on January 28 2022 meaning they sold me a vehicle that didn't have a transferable title and they can't tell me when or even if they will provide it to me. They opened a case for me yesterday, even assured me that it would be a "priority". They said they would send me another temporary registration as well. I hope this mess gets solved soon.

Worst company EVER! It's been a month since I purchased my care. NOTHING! No emails ( unless I send them one), no phone calls (unless I call them). They give you every excuse in the book as to why you haven't received your car. On several occassions! Customer service is non-existant! Steer clear! Use Carvana! I've purchased 2 vehicles with them and it went off without a hitch both times. Thought I'd give Vroom a chance. Worst mistake EVER!

They are absolutely horrible! We purchased a vehicle from them in The beginning of October 2021 and it's now the middle of February and we still do not have our plates and registration! We are still driving around with temporary tags. I was pulled over with expired temporary tags. We have called more times than I can recall and they just keep sending us new 30 day temporary tags, they have done that 3 times now. ‍ They have no ETA when the issue will be resolved and cannot connect me with someone who can help me. Worst customer service ever. We have contacted the local news station as we want this reported. People need to know what kind of business this is before they waste money on getting a vehicle from them that they can't drive because it's not registered! DO NOT DO BUSINESS WITH VROOM!

I have never dealt with a company that's so lost in their own system. I've had to call them multiple times getting the same runaround answer that equals two Vroom hasn't moved or done a thing on the issue. It's been a nightmare since the down payment was given to them and now five months later still waiting for them to submit the paperwork to the DMV. Vroom sent me an email saying they had done their job and sent everything to the DMV, I called the DMV and they said they haven't received anything from Vroom. Here we go again another web of lies from Vroom. What a nightmare trust me when I say go to Carvana not Vroom.
Additional info: email the below link to file a complaint.
Also call your loan bank and get them involved since they require your car to be properly registered. https://txdmv.secure.force.com/Complaint/

I had an issue from the start. I put a deposit down on a car, filled out all of their paperwork and didn't hear back for 4 days because the Sales guy(Mathew L) was out of the office. I called and complained and his manager Michael left a voicemail stating his guy was leaving me messages on his "off" days and that was a lie as I never heard from him while he was OOO. When he returned he called and left me a voice mail. Ever time I called him back he was never able to talk therefore communicated via email. No apologies whatsoever. We proceeded with the transaction until he stated that they do not work with my bank and I need to use one of their lenders. I said no. I have 2% interest rate and he proceeded to state that he was going to put the car back online for sale and he would put a request in for my refund of $249.00 but no guarantees. Come to find out, they decided to keep my deposit and his communication to me via email is that they don't work with my lender therefore they decided to keep the deposit. I should have trusted my gut feeling from the start as I have used Carvana and other dealerships for home delivery in the past it all went very smooth. Vroom is a shady Motel 6 kind of company... please beware. The sales process is extremely flawed and shady.

Do you have to call every day to make sure they stay on task and they have done all the right things. They do not let you know when something is wrong. You have to keep calling on and keep calling.

I purchased a BMW two ago through Vroom. The entire process was sum what simple and conflict free. I decided to use their service again to trade in the BMW and purchase a 4runner. After my recent experience I will not be using Vroom Again in the future. Extremely slow service. For example, the final paper work had an error in the payoff. I provided them with the correct number and it took 3 days to get the corrected paper work back. The rumors are true, I am predicting this company will be bankrupt within the 2 to 3 years.

The Vroom is such a bad company that it is deemed to fail in upcoming years. If anyone decided to get a car from them then be ready for all the kinds of trouble you are getting into starting from wrong advertising, to delivery delays and on top of that getting a permanent number plate. To top of that the customer service. I really do not feel they know what they are doing. They cannot help you in a single way. Just for an instance I needed the bill of sale and to email it to me the service representative it saying they need 48 hours to email. My piece of advise STAY AWAY from them. Even worst they don't care even if you tweet. You tweet something an auto response comes in asking you the make model and VIN number you share it with them and then days, weeks and months pass by and you see no result.

CALL THE MAIN STATE OF TEXAS DMV. They will send you a complaint form online to fill out. After you send it in, an investigator will review it and contact you. Your paper tags are illegal not unless you live in Texas. You are also aloud only 3 and I am on my 4th. They sent me an email about 30 minutes ago, talking about what they will do on my title tag and registration after I receive my car. I have had my car since Oct 9 and said it would be a 12 week turnaround. I have had my car 17 weeks, so I guess it will be 29 weeks all together. I going to do something about it. I told them I am filling out my complaint form as we speak. GOOD LUCK. LET'S GET SOMETHING DONE ABOUT THIS COMPANY

I have been working on receiving my title, a copy of the original title, or an extension for my temp tag for 4 weeks now. I have spend a total of 11 hours and 47 minutes on hold or in conversation with people from VROOM. Every time I call I am told I will receive a emailed PDF temp tag extension in 1-3 days. It has now been 4 weeks, and I call every 3 days, and I am still told the same thing. I have been told by 13 vroom employees that they have sent emails to people in two different departments and they are "high priority".
I have submitted all of my paper work, insurance declaration, and paid in full for the vehicle.

My temp tag is now expired, and I never received the title that I have been requesting for for weeks. I was even told by VROOM that if I received a ticket for an expired tag they would reimburse me. The audacity.
Also, when I finally receive my title I will have to pay extra fees because the temp tag is expired.

This review is just about my experience with trying to acquire the title. I will have to leave another review on the nightmare that I had with the sales person and trying to receive simple paper work to provide to my bank.

If you purchase a car through VROOM make sure you get the name and case # of any request that you have. Also request to be transferred to Tier 2, and the best time to reach anyone is 8am. On the dot. And don't fall for the prompt " if you would like for us to call you back when it your turn" they will never call.

The employee are not bad people and eveytime I would call I would apologize for being frustrated because its not their fault. They only communicate to other departments though email. This is a problem with the company structure of VROOM. WORST EXPERIENCE EVERRRRRR!

I was so excited but now so disappointed.
I received my electric car from them on 10/27/21. They forgot to provide the adapter that goes from the power cord to the wall to charge the car. Around 01/15/22, after I found the part online and sent them the link to buy it they said they can no longer help me. Finally, they sent me a check for the amount and I was able to order it myself and took 3 days. This is after weeks, months even of being on hold for hours; told constant lies and misinformation and failed promises from upper management to get it done.

Next, the title/tag registration has and still is really the worst. My first temp tag expired on 12/19/21, after hours on the phone they got me one good until 01/15/2021. I was told in January 2022 that It would take 11 more weeks to get the tag... they sent me a third temp tag that expires on 02/15/22... they are now saying they cannot provide any more temp tags and I need to go to the DMV to get my own tag... this is after I paid them over $2k in tax/tag fees. Now I'm screwed and have to do this myself.

When I say you will regret using VROOM please hear me. Save yourself so much pain and go spend a day at a local dealer because the ordering from your sofa experiance with Vroom is total crap.

Please avoid them for your own sanity!

I have been trying for 2 weeks to speak with someone about my registration they always say they will have someone named Kelly email me or call me my temp tag is about to expire I got a letter from the state saying my registration fir my other car us suspended due to no insurance I have a personalized tag which has also suspended so that means If someone else wants the personalization I have on my tag they can get it because my tag is suspended I am very unhappy about this whole car deal I don't want the car period at this point u can never talk to anyone I have contacted the BBB and will be speaking with an attorney I DONT WANT THE CAR BUYING A CAR FROM YOU WAS A MISTAKE I am not going to be able to drive the car but making 900 a month payments no thanks this is the only email I have ever got a response from please help me have someone with some authority call me asap I called yesterday the guy said oh let me transfer you to someone over title's and registration help for 57 minutes phone hung up and I've been told 3 time Kelly whoever that is will email me or call me I'm tired of this never had an issue buying a car and I have had over 30 cars it's ridiculous

I have read other reviews and they would be the same as mine. Communication stops after finance. Car being delivered at 130am without temp plates. Impossible to talk to anyone. Many problems with the vehicle. Trying to get it returned has been a nightmare. Absolutely will never do business with this company again!

Worst car dealer ever. Say goodby to your money and sanity. As a returning customer they treated me like crap and did not pay back my $249 deposit. They flipped or as they call it changed their policy on me, from the 2 months ago, when I purchased my first car and traded in another. They want me to provide insurance coverage for the car that's not in my position. No other car dealer does that. Even Carvana wants to verify that you have the coverage, when they deliver the car at your door. I have purchased several cars from Carmax and was never asked for such a thing. There are so many cars and car dealers out there. Why bother with a company that's only out there to screw people for their profit, only?