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VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
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I worked with Tyler at Vivid Seats to secure Tickets for a Tiger Game I wanted to go to this evening. He made the experience seamless and did a great job in answering all my questions and will use Vivid Seats & Tyler for securing Tickets for all the events I want to go to. Great Job to Vivid Seats & Tyler
Sorry I forgot the name I think it was Bradley X2570. But he was so helpful and knew what to do. I was off the phone in less than 5 minutes and had my tickets on the way. I ordered my first set online and it was as simple as can be. I will be using this site for my ticket needs again.
Johnny was an amazing representative; helped me out a lot with it being the first time i am going to an NFL game and my first time using this website. Will refer this site to friends looking for tickets.
Thank you for your help! We needed parking for the game at Wrigley! Not only did you guys have the tickets we needed but the parking as well thank you!
I was getting my tickets online but had a question. I called and spoke with Nick and not only was he able to answer my questions quickly he helped me select the best seats and gave me a discount. That's good service!
I bought 4 tickets to see Carrie Underwood. Show time was 7:00 and she is just coming on at 8:30.
Next show starts at 9:30, do we may get to see her for 30 minutes
I was charged $81.50 extra for my tickets. I was not told i would incur such fees. I could have bought them cheaper somewhere else. Very mas about this. Victoria Spencer
I was interested in buying tickets for WWE in CA - Nov 2018, and wasn't sure about certain processes and procedures. Rene helped me over the phone and I then purchased them over the phone. Since the event isn't til the end of the year. We shall see if there any issues with Vivid Seats. So far so good. Thanks Rene. Have a nice Weekend!
Ryan M
Angel was very helpful and knew what he was talking about! I would definitely use vivid seats again.
Call up was having problems with address on internet, called gentleman took may call and was great. Tickets were ordered received e mail confirming. Now just need tickets.
Nick at extension 2802 was impressively helpful. He offered solutions to our ticket inquiry for Taylor Swift's Reputation Tour and got us a great price! At the event, we enjoyed the concert with seats center stage! We cant thank you enough NICK!
Usually i purchase tiks simple and easy on site bit sometimes i need extra help! The staff is courtious knowledgeable and fast, all their extra help is greatly appreciated! They are the face of your company and are keeping up your high standings with great customer service thankyou visit again
Jake was courteous, helpful and quick to help me purchase tickets! I had a coupon in my email, but the link wasnt working. When I called and spoke to Jake he helped me with the issue and went ahead and processed my payment for the tickets, making it easier on me.
Tickets went on sale today for BTS. I waited 90 minutes on another site! I called your number and had tickets in less than 5 minutes. Thanks Joe!
Only problem If game gets rained out and they reschedule and youre not able to make it you lose your money
James was professional and knowledgeable! I was trying to place my order online and am so glad that I called in and got James on the phone! Ask for him if you have to call in he is AMAZING!
Really helpful representative that helped with my order I would use them when ever I want seats again have no complaints
Adam helped me purchase tickets and a parking pass in one call. Unfortunately using the website would not allow me to combine these purchases. Adam made this so easy!
Mark was super helpful in ascertaining the best seats possible for myself and my son- having family members involved in MLB makes baseball a family tradition for us and he made our experience in getting great seats seamless and easy! Super thankful for his service- I will promote your service and sing your service!
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every orde...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members