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VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
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Quick for baseball game tickets with better stadium seating chart location than MLB sites thru ball club
My agent Michael was excellent and exceedingly helpful in obtaining tickets for the Yankees-Nationals game in DC. Greaty looking forward to the event!
I was skeptical buying tickets online so I called in and James took great care of me! Cant wait to see Drake and Migos in the fall! Thanks VividSeats!
Jamal provided quick and efficient service! I had to call in instead of using online service because I was unable to complete my order online. Kept getting an error response saying my billing address is invalid. I used the same credit card with the exact same billing address when purchasing over the telephone. Just wondering why this keeps happening every time I try to order online using this Visa credit card. I would appreciate if someone would be able to check into this for me and get back to me. Thank you very much! Lori Dyck
I was having issues with the website so I called and was promptly answered by a human, Kanoot, who was super helpful. I always dread calling companies but he was very friendly and able to help me with my issues.
I have bought several tickets through vivid seats without incidence. I ended up purchasing a ticket where once I got to the ballpark and got the ticket scanned, they told me that seat has already been in. I had to purchase another ticket just to get in. Kind of ruined the game for me as I was annoyed. CS had to investigate before any actions were taken. Made me feel like I was the one being under review. However, once they did review it, I was satisfied with what they gave me. They should be held accountable on the spot and give you another ticket immediately instead of leaving out to hang.
They do have ver friendly CSR and never had an issue previously or afterwards. Just makes me feel nervous every time they go to scan my tickets.
I worked with Justin and he was able to go through all of my questions and help me select the best ticket option and delivery method.
Monique was very knowledable and helpful to us while ordering our tickets. We had never used this website before and we really appreciate her help and patience.
Louis was courteous, knowledgeable, and it was a pleasure doing business through him. I will be back!
I was trying to get Phil Collins concert tix online but I forgot my password & was having a problem resetting so I called in. Milo was so patient, courteous and careful with the transactions and it just made my heart smile. Thanks Bunches, Milo!
Had issues buying tickets through my app but one 5 min call & the tickets I was helped getting the tickets I desired, five star for customer service
Talked to a very knowledgeable person who completed my transaction in minutes. Thank you!
We had a problem with the electronic delivery of our tickets and missed the playoff game. It was a huge letdown and ate a large portion of our time for a date.
Initially the customer service rep was not willing to provide us a refund. I asked to speak to Upper management but no one was available that day. I was promised a call back within 24 hours.
I had to call again 3 days later for my refund after no one bothered to call me back. Again I was told that the escalation department would confirm that I was sent the tickets and not entitled to a refund.
I went on several consumer sites to warn others and eventually we were given our rightful refund as well as a credit equivalent to the refund for a future event. My husband said they were very apologetic but still they took no action to help us until it started hurting them.
FRAUDS. DO NOT USE THIS COMPANY FOR DAY-OF TICKETS. They will take your money and not deliver on the tickets. Customer service will not return your money and upper management will not call you back.
We bought tickets to a game a few minutes before it started and we never got the email with the information needed to accept the tickets to actually get into the game. We argued with the customer service representative, for thirty minutes about how we couldnt get into the game because we never received the email.
THIS COMPANY IS A HUGE RIP OFF. THERE IS NO REASON TO USE THIS COMPANY AS THEIR HIDDEN FEES DONT MAKE THEM CHEAPER THAN USING A REPUTABLE COMPANY LIKE STUB HUB OR TICKETMASTER.
We jumped through all sorts of hoops that you never have to do with Stub Hub or Ticket Master in their stupid registration process. All their other emails showed up instantly except the one with the actual information we needed to get our tickets,
Furthermore, when comparing prices, Vivid Seats, DECEIVES YOU by not telling you about their $25 fee per ticket until you are partially through the buying process. If we were aware of the ridiculous fees, and all the hoops you have to go through to get the ticket, we would have used a company we trust where you truly receive the tickets instantly.
How much longer should we have stood outside the stadium, waiting on an email that didnt come into my husbands inbox until an hour and a half after the game started? We screen shot the phone when they finally came in. NOT ONLY ARE WE OUT HUNDREDS OF DOLLARS, BUT MISSED THE PLAYOFF GAME ALTOGETHER. THESE GUYS ARE FRAUDS.
Fast and smooth transaction with a pleasant and professional customer service represtitive. I would recommended to anyone to use this app as they have some of the best ticket prices in the market.
This is my second order through Vivid Seats. Steven was very helpful and very courteous. Tickets are ready to print within five minutes. Future ticket buys will always be with Vivid Seats.
John was super helpful in finding me seats my mom could get to even though the accessibility seats were sold out. And then when the issue of electronic tickets came up (my parents dont have a smartphone) he didnt just say oh well he went to work again to find seats that would work for them. I sure appreciate all he did to help me.
The kind of service you expect. Justin What is knowledgeable and helped us find the best seats. Made things very easy for me
Easiest thing I've done all Day! Answered every stupid question I asked! Thank You for being so patient with me. Will tell everyone to use ya'll.
Help provided was well received. Customer Service Rep was knowledgable. Prompt answered all my questions. Patient when providing all my information. Seating found appears to be of reasonable price and visible the stage at the event purchased.
Thank you Johny for the quick service. Love purchasing tickets from these guys. I always get a happy employee answering the phone willing to take my money. Thanks again for all the great work!
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every orde...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members