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VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
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I tried buying tickets to an MLB Spring Training game but found the delivery would be after we leave home as we would be travelling for several weeks so no easy delivery options. The agent was able to find comparable tickets as e-tickets which I could receive by email. Wonderful!
Sales rep very professional & helpful. Totally explained pricing & fees. Very satisfied.
Would do business with them again.
Amazing service we will be using them again soon. My daughter is going to have a wonderful birthday no doubt about that.
First experience and it was almost too easy! Alexis was very nice and helpful! I'll use you again!
The guy that helped me was more then helpful. (Laver) not sure how to spell his name. He helped me purchase tickets and answered all my questions!
I purchased six tickets to a show for 5-12 year olds (JoJo Siwa), order #*******. The tickets were $108 each. The company claims that an itemized bill was displayed before the purchase was final, but I saw no such bill. My card was charged $846, $200 more than I was expecting. I emailed the sales office and, to their credit, they replied promptly. They informed me that I had paid $24 in "delivery fees" (for downloaded tickets) and $174 (!) in "service fees"! I understand the company has to make money somehow and would have been happy to pay a reasonable fee. The fees and tickets are non-refundable, of course. If you are looking for resale tickets, look elsewhere (markstickets.com maybe?) This company exploits people looking for tickets to popular shows.
The representative I spoke with, Renee (ext. 3026), was very informative, friendly, and personable. He explained every aspect of the ticket purchase in perfect detail. He left no questions unanswered and ensured the purchasing process was flawless and reassuring.
The gentleman that helped me purchase my tickets helped me get exactly what I was looking for. He was very professional and friendly.
The representative I spoke with was very courteous and friendly. I would definitely be calling to purchase my tickets from now on instead of ordering them online.
I purchased 3 tickets for $174 each, but was charged an extra $147 in fees. I tried to immediately dispute it and get a refund, but it was in tiny print. I don't need reader glasses, but I should've had some on for this purchase. BEWARE!
Called customer support and they were extremely helpful in allowing my sister and I to purchase 2 tickets together, with separate credit cards. The site didn't allow it, but the customer service guy was so helpful and made it possible. It was complicated and took 43 minutes, but we ended up with great seats together for Elton John's last tour! It was worth it, and so glad he was so helpful and made it possible!
Called to ask for info on the seats and Monique was very knowledgeable. She helped me process the payment without requiring I hang up and complete it online. She was quick and efficient. I'd recommend her, reach her@ ext. 2670.
I had an unfortunate situation with previous tickets but was treated so well and helped with a new purchase and the sales representative was so helpful and caring.
Brady 2570 was who helped me
Matt was extremely helpful and very knowledgeable. He made purchasing my tickets very easy. It was also easy to download my e-tickets. I recommend using vividseats
Last night I purchased two tickets to see the 5th Dimension. "Please wait" came up in a red button. 30 minutes went by. 60 minutes. Finally I refreshed the page. Up came the ticket for an extra $103! I felt gypped but since my husband and I had already made arrangements for an 800mile RT to the concert I decided to buy the tickets anyway. Same thing happened and this time the price was even higher! Got "Please wait" again. Then this morning, an ad for the concert appeared in my Facebook feed. I clicked over and bought the tickets thinking this was a software a glitch they would remedy rather than a deliberate bait and switch scheme. I contacted customer service and they gave me bs excuses. No refund. I respectfully asked them to refund the difference between the 2 sets of tickets & they dismissed me.
Now I am seeing 1 star reviews on most review sites. I should have checked that out first. My mistake but I hope I can help others avoid the same.
This is the second year we have work with "Nick" to purchase tickets first for the 2018 Belmont and now the 2019 Preakness. He is knowledgeable, professional and personable.
We came back to Vivid because of him and will continue to do so.
This was my first time using VividSeats and it was a great experience.
My representative Rene was very knowledgeable and helpful.
He was able to answer all my questions and guided me through the ordering process with ease.
Very very good customer service. My email tickets arrived while I was still talking to Rene.
Very professional.
Tyler was extremely efficient and knowledgeable and helped me through the process of purchasing my Hamilton tickets he was very personable answered all my questions and even offered a small incentive to sweeten the deal Because of his professionalism I ended my search for purchasing tickets on the spot and it saved me hours of searching other websites to buy my tickets
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every orde...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members