Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of VividSeats

VividSeatsReviews 2,376

3.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate VividSeats?
grey stargrey stargrey stargrey stargrey star

VividSeats Reviews Summary

The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.

This summary is generated by AI, based on text from customer reviews

service
336
value
324
shipping
215
returns
197
quality
269
This company responds to reviews on average within 19 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Abe B.
Unfollow Abe B.
Share Review
Report Review

Connor is the man
April 14, 2019

I was having a little trouble with the VividSeats app, so called customer service. I had a fantastic experience with Connor E. (x3208), who found me a better deal on similar seats to those I was looking at for an NBA playoff game, and who was able to apply the web discount I would have received to my purchase. This dude deserves a managerial position to show sales teams how much of a difference customer service makes in (1) making a sale, and (2) ensuring customers come back (instead of using a competitor's service). Five stars for Connor.

Date of experience: April 12, 2019
Rhode Island
1 review
0 helpful votes
Follow Alan T.
Unfollow Alan T.
Share Review
Report Review

The transaction was seamless. Got excellent seats at a great price! Laura's advice was helpful and she has a very professional demeanor. I will definitely consider buying tickets to future events from Vivid seats!

Date of experience: April 12, 2019
Illinois
1 review
1 helpful vote
Follow Brandon S.
Unfollow Brandon S.
Share Review
Report Review

Great Experience!
April 12, 2019

Called to order tickets to a baseball game. Representative new what he was doing to help me get the tickets I was searching for. He couldn't of done a better job. Excellent customer service!

Date of experience: April 11, 2019
Wisconsin
1 review
1 helpful vote
Follow Brian L.
Unfollow Brian L.
Share Review
Report Review

Awesome Naomi
April 12, 2019

Naomi Young was extremely helpful and took care of my ticket buying experience. She was very professional and helpful. Made it very painless. Thank you...

Date of experience: April 11, 2019
California
1 review
1 helpful vote
Follow Don J.
Unfollow Don J.
Share Review
Report Review

Very professional sales person name Matt his extension line is 3210 very professional and courteous knowledgeable a good overall experience

Date of experience: April 11, 2019
Canada
1 review
2 helpful votes
Follow Mehak T.
Unfollow Mehak T.
Share Review
Report Review

I would strongly recommend that you don't use vivid seats to purchase your tickets
I would strongly recommend that you buy your tickets elsewhere due to the dissatisfactory customer service I have been receiving by vivid seats. They do not care about their customers as I have emailed them 20 times, tried to live chat them, called them 35 times without any response. I have been trying to speak to a manager or supervisor about some issues regarding my ticket however no one is bothering to reply to my emails or even send me an EXT number so I can contact them. REALLY unhappy with my experience with vivid seats! Save yourself the time and money and gain a better customer service experience by buying your tickets elsewhere.

Date of experience: April 11, 2019
Georgia
2 reviews
1 helpful vote
Follow LES S.
Unfollow LES S.
Share Review
Report Review

I had a lot of questions about seating alternatives and values, and Alexis took the time to listen to me, answer my questions and concerns, and make the best selection. She also gave me a sense of confidence in my choice of VividSeats by explaining a little about their quality control practices as I would call it. I feel truly satisfied in my buying experience as a result. Awesome feeling!

Date of experience: April 10, 2019
Illinois
1 review
1 helpful vote
Follow Daniel G.
Unfollow Daniel G.
Share Review
Report Review

Glad I called. Tried to process on line and could not determine if my wife and I would be seated together. The associate I talked to was great help, ansewered all my questions and provided extra help like parking at the baseball field. Thanks Morgan.

Date of experience: April 10, 2019
Florida
2 reviews
1 helpful vote
Follow Alyssa R.
Unfollow Alyssa R.
Share Review
Report Review

Cexcellent service
April 11, 2019

I call to get help to purchase 6 concert tickets and parking pass for Celine Dion and I spoke to Tyler J. He was super efficient and extremely helpful and I'm totally satisfied with the customer service he provided.

Thanks

Alyssa Rag.

Date of experience: April 10, 2019
Texas
1 review
0 helpful votes
Follow Elizabeth O.
Unfollow Elizabeth O.
Share Review
Report Review

Amazing!
April 10, 2019

Brady assisted me today and he was amazing! I was calling to make sure these were real tickets and he ended up helping me over the phone! Even gave me a discount, really amazing service, definitely will use vivid tickets again! I already got the confirmation email and they should be set to be delivered this week!

Date of experience: April 9, 2019
Washington
1 review
1 helpful vote
Follow Ross D.
Unfollow Ross D.
Share Review
Report Review

Awesome!
April 9, 2019

He was polite and answered all my questions! He was very easy to understand and provided me with options that included flash tickets!

Date of experience: April 8, 2019
New York
1 review
1 helpful vote
Follow Clair B.
Unfollow Clair B.
Share Review
Report Review

After calling in an order for the purchase of Celine Dion concert tickets the representative for Vivid Seats (Laura N. Ext. 3261) was soooo helpful and made our purchase a very pleasurable experience. We will use Vivid Seats and directly call Laura N. For any other events we purchase tickets for in the future.

Date of experience: April 8, 2019
Texas
1 review
2 helpful votes
Follow Ronald P.
Unfollow Ronald P.
Share Review
Report Review

Laura was very professional and very polite in helping with my tickets job well done. I would have Laura help me with purchasing tickets anytime just because she is customer service oriented at her job.

Date of experience: April 8, 2019
Texas
1 review
1 helpful vote
Follow Lonnie S.
Unfollow Lonnie S.
Share Review
Report Review

Trash
April 8, 2019

Trash service, no refunds, screws you over on tickets, waist of money, use Ticketmaster instead. Didn't send me a barcode to get and and never refunded my ticket.

Date of experience: April 8, 2019
New Jersey
1 review
1 helpful vote
Follow Melissa T.
Unfollow Melissa T.
Share Review
Report Review

Smooth, simple, personal service. I feel like I received service with a virtual smile! I will definately use this service again

Date of experience: April 8, 2019
New York
1 review
1 helpful vote
Follow Lou G.
Unfollow Lou G.
Share Review
Report Review

Superb service!
April 8, 2019

I made a mistake and purchased one ticket to a game instead of three. I called Vivid Seats and the representative, Luke, was fantastic. He got me my extra seats and handled everything very easily unlike recent experiences with Ticketmaster.

Date of experience: April 7, 2019
New York
1 review
1 helpful vote
Follow Brandon W.
Unfollow Brandon W.
Share Review
Report Review

Quick and easy
April 8, 2019

Luke made this purchase very easy. He was professional and provided excellent customer service.

Thank you, Brandon Wohl

Date of experience: April 7, 2019
Colorado
1 review
1 helpful vote
Follow Chris f.
Unfollow Chris f.
Share Review
Report Review

I have used this site numerous times. Today was one of the best experiences. Next time I need tickets, I got his extension and will use John very time I get tickets

Date of experience: April 5, 2019
Florida
5 reviews
2 helpful votes
Follow John M.
Unfollow John M.
Share Review
Report Review

I called Vivid seats and talked with Julian Gutierrez. He was great to work with. Because of Julian I will purchased from Vivid Seats, Thank you again for your professionalism, and focus to help me with the purchase of my tickets to Heart.

Date of experience: April 5, 2019
California
1 review
1 helpful vote
Follow Evelyn H.
Unfollow Evelyn H.
Share Review
Report Review

Great experience
April 7, 2019

It was my first time purchasing tickets from Vivid Seats. Angel was very helpful on getting the best seats at an affordable price and within my price range. Thank you very much for your help in finding these tickets. Looking forward to purchasing tickets to other events in the future.

Date of experience: April 5, 2019

From the business

Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.

Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.

In our commitment to your safety, we keep all of your personal information secure and back every orde...


vividseats.com
Founded in 2001
Chicago, IL