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The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
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Lucas made the process of purchasing these tickets very easy. I was a bit nervous because we are not at home and the tickets are being mailed to our vacation spot, but I have confidence in his service.
Monique was very friendly, helpful and informative. She answered all my questions quickly and concisely, I appreciated her suggestions and her advice saved me some money. She explained everything clearly. I'll definitely call VividSeats again. Thanks Monique!
I spoke to Natalia(extension 3367) and she was very helpful and informative. I will definitely be calling back for any future purchases.
Mark Jackson went above and beyond to get me the number of tickets I needed within my budget and in the section I wanted! You can tell he really enjoys his job and will do everything in his power to ensure you are happy!
Natalie was such a life saver. We had been looking for tickets. And both times they fell through. Natalie saved the day. And she got us cheaper tickets. Great job.
Rep was very helpful and polite. So glad we have good parking! I will definitely be using this company again!
Brady was excellent: sent photos to compare sight lines for row/seat options, and provided pros and cons of each based on his experience with this venue. Once the sale was done, he took the time to share some sport stories. Very personable!
Did not receive Astros tickets. Spent 3 hours and 3 calls on line with them and they would not acknowledge issue nor give refund. Do not use. Their 100% guarantee is a blatant lie.
First time using VividSeats. George was super helpful, providing superb customer service. Hooked me up with a little discount. And was able to assure me I would receive my tickets in time, as I was cutting it close to game time. I found the tickets to be slightly cheaper than other sites too.
5 rating is not enough. Excellent communication Mr. Brady D
Ext 2570. Really down to earth and not just there for another transaction call. Making sure we were on the same page before and after purchase and also for anyone else his availability is Awesome. Thank you very much. Wont be the last.
Theil, Kyle your staff member a gentlemen was very professional and high standards was done very well. His passion is that he made it very easy for me.
Julian was sharp, quick, polite, and patient. It was clear that Julian was experienced. I was very pleased with his service.
Natalia did a great job going above and beyond securing me tickets and at a great price and seat!
Thanks again, Natalia!
I had many questions and Dante really helped me to get answers. He took the time to search other areas that met my parameters.
I was pleased to speak with someone and pleased that there was not a long wait. I do not care for services that require numerous key entries and long waits. Dante apparently knew how to deal with my concern and acted promptly.
Mark was a very nice gentleman who found the seats that we wanted at a better price than expected. He was a pleasure to work with, and we would highly recommend him.
Natalia was incredibly helpful when I was having difficulty with the online promo code. She was very friendly and pleasant! Thank you Natalia!
Thanks for the great customer services Matthew. I enjoy ordering my tickets with Vivid Seats. I really appreciate the 10 % discounts for returning customer.
Lucas was a friendly voice! Was knowledgeable and quick! Most places you call people are rude and just in a hurry to take a order. Lucas thank you!
Answer: They are a site just to help scalpers. Don't trust their tickets!
Answer: That is a good concern because I never did and they won't give me my money back either
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every orde...

