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VividSeats

3.0

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VividSeats Reviews Summary

The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.

This summary is generated by AI, based on text from customer reviews

service
336
value
324
shipping
215
returns
197
quality
269
This company responds to reviews on average within 19 days

We monitor reviews for authenticity

South Carolina
1 review
0 helpful votes
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Lucas made the process of purchasing these tickets very easy. I was a bit nervous because we are not at home and the tickets are being mailed to our vacation spot, but I have confidence in his service.

Date of experience: September 16, 2019
Pennsylvania
1 review
0 helpful votes
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Monique was very friendly, helpful and informative. She answered all my questions quickly and concisely, I appreciated her suggestions and her advice saved me some money. She explained everything clearly. I'll definitely call VividSeats again. Thanks Monique!

Date of experience: September 15, 2019
Hawaii
1 review
0 helpful votes
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Great job very polite and helpful! Suggested parking and that was great add on. Good salesman! He could work for me anytime!

Date of experience: September 14, 2019
New Jersey
1 review
0 helpful votes
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I spoke to Natalia(extension 3367) and she was very helpful and informative. I will definitely be calling back for any future purchases.

Date of experience: September 13, 2019
New York
1 review
0 helpful votes
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Mark Jackson went above and beyond to get me the number of tickets I needed within my budget and in the section I wanted! You can tell he really enjoys his job and will do everything in his power to ensure you are happy!

Date of experience: September 13, 2019
Virginia
1 review
0 helpful votes
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Natalie was such a life saver. We had been looking for tickets. And both times they fell through. Natalie saved the day. And she got us cheaper tickets. Great job.

Date of experience: September 13, 2019
Washington
1 review
0 helpful votes
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Fast and affordable!
September 14, 2019

Rep was very helpful and polite. So glad we have good parking! I will definitely be using this company again!

Date of experience: September 13, 2019
Canada
1 review
0 helpful votes
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Brady was excellent: sent photos to compare sight lines for row/seat options, and provided pros and cons of each based on his experience with this venue. Once the sale was done, he took the time to share some sport stories. Very personable!

Date of experience: September 12, 2019
New Mexico
1 review
0 helpful votes
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Will not honor guarantee
September 12, 2019

Did not receive Astros tickets. Spent 3 hours and 3 calls on line with them and they would not acknowledge issue nor give refund. Do not use. Their 100% guarantee is a blatant lie.

Date of experience: September 11, 2019
Canada
1 review
0 helpful votes
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Great customer service
September 12, 2019

First time using VividSeats. George was super helpful, providing superb customer service. Hooked me up with a little discount. And was able to assure me I would receive my tickets in time, as I was cutting it close to game time. I found the tickets to be slightly cheaper than other sites too.

Date of experience: September 11, 2019
Texas
1 review
0 helpful votes
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Excellent customer service
September 12, 2019

5 rating is not enough. Excellent communication Mr. Brady D
Ext 2570. Really down to earth and not just there for another transaction call. Making sure we were on the same page before and after purchase and also for anyone else his availability is Awesome. Thank you very much. Wont be the last.

Date of experience: September 11, 2019
California
1 review
0 helpful votes
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Excellent!
September 12, 2019

Theil, Kyle your staff member a gentlemen was very professional and high standards was done very well. His passion is that he made it very easy for me.

Date of experience: September 11, 2019
Texas
1 review
0 helpful votes
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Julian was sharp, quick, polite, and patient. It was clear that Julian was experienced. I was very pleased with his service.

Date of experience: September 10, 2019
Florida
1 review
0 helpful votes
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Natalia did a great job going above and beyond securing me tickets and at a great price and seat!
Thanks again, Natalia!

Date of experience: September 10, 2019
California
1 review
0 helpful votes
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Great service by Dante
September 10, 2019

I had many questions and Dante really helped me to get answers. He took the time to search other areas that met my parameters.

Date of experience: September 9, 2019
Louisiana
1 review
0 helpful votes
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Dante was very helpful.
September 9, 2019

I was pleased to speak with someone and pleased that there was not a long wait. I do not care for services that require numerous key entries and long waits. Dante apparently knew how to deal with my concern and acted promptly.

Date of experience: September 7, 2019
Florida
1 review
0 helpful votes
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Mark was a very nice gentleman who found the seats that we wanted at a better price than expected. He was a pleasure to work with, and we would highly recommend him.

Date of experience: September 6, 2019
North Carolina
1 review
0 helpful votes
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Natalia Rocks!
September 6, 2019

Natalia was incredibly helpful when I was having difficulty with the online promo code. She was very friendly and pleasant! Thank you Natalia!

Date of experience: September 5, 2019
Illinois
1 review
0 helpful votes
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Thanks for the great customer services Matthew. I enjoy ordering my tickets with Vivid Seats. I really appreciate the 10 % discounts for returning customer.

Date of experience: September 5, 2019
Arkansas
1 review
0 helpful votes
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Lucas was a friendly voice! Was knowledgeable and quick! Most places you call people are rude and just in a hurry to take a order. Lucas thank you!

Date of experience: September 4, 2019

From the business

Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.

Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.

In our commitment to your safety, we keep all of your personal information secure and back every orde...


vividseats.com
Founded in 2001
Chicago, IL