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VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
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Gentlemen on the phone was excellent. Will buy from vivid seats again. He was very helpful and found the seats I wanted.
Very professional and helpful. Insightful when asked about seating and purchase of tics. Pleasant and happy employee who was more than happy to assist!
The customer service and the event was great. My mother and I had a great time at the event! I will definitely use this service again.
It was a pleasure speaking to Joe from Vivid Seats. My ticket purchase was easy, and Joe was a great help when trying to purchase my tickets. He even made sure i was in good shape with a parking ticket.
Lucas helped me navigate through an app glitch to get my concert tix via phone order- great demeanor. Only negative point for me, and no reflection on Lucas, was the fact that I wasn't able to earn rewards on the purchase, as the program is in-app only.
The agent who helped me went above and beyond to make sure I was completely satisfied with my purchase. She was awesome and extremely professional. It's because of her I will be purchasing from this site again in the future.
Went online to order Celtic tickets, couldn't get a total price before hitting purchase ticket tab. Pulled up live chat and Chris B was able to help finish the process
MARK WAS A GREAT HELP, HE HELPED ME AND TOOK HIS TIME. THANK YOU VERY MUCH.
RALPH
WILL CONTACT YOU NEXT TIME I NEED TICKETS
Lillian was the best. She help me procure tickets for the Trans-Siberian Christmas show in Philadelphia. She was knowledgeable about the venue. I found her to be very friendly and most helpful!
Bought Midway clubhouse tickets to add to my game tickets. The salerep was very knowledgeable and found the package and info that i needed.
Joe was most helpful and made my purchase easy. He was so helpful and any time i need tix ill be sure to call him
We were looking for tickets for our first time ever at Lambeau field and Chris was extremely helpful and patient with all of my moms questions! We greatly appreciate all your help!
Researched available tickets on multiple secondary market websites and then spoke with Natalia at Vivid seats who guided me through options and pricing for multiple sets of tickets and eventually processed my purchase quickly. The price was better than on the other websites and the service excellent.
We ordered tickets to the NY Rangers vs Nashville Predators game for Nov 2 in Nashville months ahead of time, traveling all the way to Nashville from Alabama, all the while being assured by vivid seats that our tickets would be available in time for the game. Well, they weren't. So we spent money traveling and on lodgings for nothing. Maybe when they're done giving us the run around on the phone we'll get our money back. Do yourself a favor and buy from Ticketmaster.
Nick was very knowledgeable quick and prompt. Great customer service. He is my new ticket go to guy.
My assistant was very helpful and took care of my situation swiftly and successfully. He was respectful to my situation and handled it professionally. Thank you.
Awesome buying experience!
Will definitely do more business!
The Rep was very helpful and made the transaction very easy!
Thank you!
Morgan (x3204) was thorough, professional, and a pleasure to do business with. I will be doing all my purchases through him in the future. Thank you!!
Easy to work with. Explained how clearly how everything worked. Will order thru Vivid Seats again for my next order
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every orde...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members