VividSeatsReviews 2,376

We put some seats for sale but we had an issue uploading them due to a barcode issue. They first charged a $900 penalty fee for not uploading the tickets. $900?! You have got to be kidding. Rip off. I'm pretty sure they are violating at least one state's consumer protection laws. Their arbitration agreement is based out of Illinois and Ill. Has strict laws for ticket resellers like them. I will be following up with the Ill. AG's office on their practices.

I thought these guys were legit, like stuhub. I ordered tickets for a game in Chicago, and got a confirmation email and everything looked rosy.

Then I got an email saying:
Select the delivery method for your order
Enter your name in the "e-signature" field
Upload a photo of your credit card by clicking the first "Upload" link
Upload a photo of your government-issued photo ID by clicking the second "Upload" link

I was stunned. That's enough info to run a complete identity theft operation on me... for two $500 seats. Are you kidding me!

I called their customer service and they said that this was routine. FOLKS, NEVER PROVIDE INFORMATION LIKE THIS IN AN EMAIL TO ANYONE. Email is insecure and easy to hack (just ask Hillary C.)

I would suggest looking elsewhere for resale seats, if you value your home, your credit rating and your life.

Purchased tickets and when they were delivered electronically, the tickets sent were different than what i selected and paid for. I called immediately. Customer service rep agreed that the tickets I got were not what I paid for, but said that according to their policy they can provide whatever tickets they want, even if you select and pay for a specific section and row, as long as they consider what they deliver comparable in their opinion. I did not consider the tickets I received to be comparable, but the extremely unhelpful customer service agent told me that it doesnt matter if I am happy with the tickets they substituted. They can, in their sole discretion, give me any tickets they want, regardless of what tickets I selected or paid for. Extremely bad company! There are alternative suppliers that guarentee that you will get the exact tickets you pick and pay for. Why would you choose a company that doesnt deliver what you picked and paid for?

On Wednesday of this past week I had purchased two tickets to Jerry Seinfeld. As I was going through the online order process and entered my credit card information it immediately process the transaction without a confirmation. There was no disclosure of service fees and once I receive the email it process the transaction for four tickets instead of 2 and in u.s. dollars not in Canadian dollars. I immediately called them to mention about the error and sat on hold for 20 minutes in which a recorded message asked me to send them an email. It has been 3 days since I have sent the email and decided to call and wait on hold. I sat on hold for 3 hours today as well as tried 3 online chats with a customer service representative but was disconnected after 5 minutes. I would be extremely hesitant to ever use this company again and I will personally not access their site in the future. Buyer beware and I hope the save someone else and aggravation that I have received from Vivid tickets.

They promise INSTANT DOWLOAD but what they should say is "FRUSTRATING LONG WAIT AHEAD THAT WILL SURELY CAUSE YOU TO MISS HALF THE GAME"

They promise 100% Customer Satisfaction. What they should say is " VIVID WILL LEAVE YOU HANGING WITH A COMPUTER ISSUE ON VIVID'S END, OFFER NO ASSISTANCE, AND DELIVER 0% CUSTOMER SERVICE AND EVEN LESS CUSTOMER SATISFACTION"

They promise a pair of seats but what they should say is "WE WILL NOT TELL YOU BUT YOUR SEATS WILL BE IN DIFFERENT ROWS"

I promise to NEVER USE VIVID SEATS EVER AGAIN

I promise to TELL EVERYONE TO NEVER USE VIVID SEATS!

Paid $389 and immediately after buying realized we had the wrong date. Vividseats refused any type of refund or reissue although we were months before the date of the event. Once our requests and appeals were exhausted we decided to go ahead and attend the concert as purchased but they refused to send tickets at all, cleaning that anything disputed would not be fulfilled. In the end they kept our money and the tickets. This company has terrible reviews and now we know why.

I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! The site didn't show the total of $632.10 until after I purchased the tickets. When I went on their "live chat" to inquire, they didn't respond at first. I then tried again and was told what the ticket charges were $62.10 each ticket plus $3.95 each ticket for "instant download." When I asked for a refund due to the exorbant charges per ticket, they told me no refunds and that I can resell my tickets on their website. I was then disconnected from the instant chat before I was done discussing the matter.

Bought three floor tickets to the Bonnie Raitt and James Taylor concert in New Orleans. Paid $1,440 for the tickets. Got to the venue and got in the door. Went to the gate to be scanned in for floor access. Got a big fat red X. Could not get into the floor. The box office researched tickets at the venue and found out they were tickets up in the nose bleed section. I called from venue and lodged by complaint. They couldn't do anything for me. I called the next day and filled out their paperwork but haven't heard anything back. I have initiated a chargeback through my credit card company.