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Vivid Racing Reviews Summary
Vivid Racing has a rating of 2.1 stars from 763 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Vivid Racing most frequently mention customer service, tracking number and credit card. Vivid Racing ranks 51st among Car Racing sites.
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This was a replacement coil for my car. The first one lasted 12 years, so I guess that's not too bad. Now coils don't fail all that often, but my old one did once heated up, but worked fine when cold. In either case, both the primary and secondary windings showed the correct ohmage
I felt a little ripped off by paying the extra $45 in shipping to get the parts early, but it still took 6 days.
Hi Kent! Thank you for bringing this to our attention. We are looking into this issue now and will be following up via email with an update.
Thank you for the feedback and we look forward to working with you again.
Tiffany 480-966-3040
Thank you for your feedback! It is greatly appreciated and we look forward to working with you!
Tiffany 480-966-3040
I have not received my order yet and have not received an shipping update
Hi Tim! We apologize for any confusion regarding the order. It looks like it is still on track for the ship date we gave at the time of order that was agreed to! Its looking to go out around 1/16 however our CS team will be reaching out again shortly to make sure there are no delays.
Thank you!
Tiffany 480-966-3040
Wrong part frustrated as car all apart just want return and refund
Hello! We apologize for the delay with this, however it does appear the return was just recently requested. Returns typically take approximately 48-72 hours to resolve and process, and it looks like it has been about 24 hours since the request. I do show someone actively working on this so you will be followed up with shortly. Thank you!
-Tiffany 480-966-3040
Fast delivery and everything came as expected they stayed on top of the delivery too
Thank you for your review! Please feel free to reach out at any time for assistance on a future order!
-Tiffany. 480-966-3040
Thank you for your review! We are glad to hear you are happy with your purchase. When installed please feel free to send photos over to us!
-Tiffany 480-966-3040
It came in a timely fashion and was in good shape and exactly what I ordered
Thank you for your review! We are happy to hear your experience with us was good and we look forward to working with you again!
-Tiffany 480-966-3040
Fast, smooth, best service and will come back for more
Thank you for your review! We look forward to working with you again!
-Tiffany 480-966-3040
I received a "drop ship" notification with zero tracking information. When I sent a message to Customer Service, they said the Manufacturer is backlogged and will have it shipped out October 30th. Still no updates in my email, so I again get with Customer Service and they tell me the new date to ship is March 30,2023! I have sent numerous emails telling them to cancel my order and refund me the money I paid for the part I didn't receive. I have received no replies since.
Hello! We apologize for the issues with the order, unfortunately manufacturing lead times we don't have control over and it cannot be further expedited. I do show that your order is being cancelled and refunded, so this should reflect to the account shortly. Again, I am sorry for the issues and delays however we are more than happy to help on a future order to make up for this.
Thank you.
Tiffany 480-966-3040
Arrived in a week & looks great & was packaged great, only complain was when I installed the lights sometimes wouldn't work until I put some eletric glue on it for it to work better.
Thank you so much for your review. We appreciate your patience with us and look forward to working with you again soon!
-Tiffany 480.966.3040
I had a excellent experience with vivid racing, parts were dropped from UMI and Cade went above what he had to do to keep me on top of my purchase. I thought the deal was too good to be true. It wasn't. Thanks
Thank you for your review! We are happy hear your experience with Cade was great and we look forward to working with you more on your build again!
-Tiffany 480.966.3040
Rudy took care of me and provided superior customer service. I will continue to order from vivid and recommend them to anyone.
Thank you for your review! We look forward to working with you again. Please feel free to reach out at any time for future orders.
-TIffany 480.966.3040
I had to email the Vivid Racing after over 15 days of inactivity. Afterwards, my part was located in the warehouse and finally received on December 20, when it was originally ordered in December 01. I don't really feel like they appreciated me as a customer.
We are sorry to hear about your experience with us. We would love to make it up to you with a future order, so please feel free to reach out to manager@ vividracing.com in the future so we can ensure that your requests will be handled as promptly as possible.
Thank you.
Tiffany 480.966.3040
They will help you with their product installation,good customer service and their products are awesome.
Thank you for your review! Please feel free to reach out at any time if you are needing anything else. We are happy to help!
-Tiffany 480-966-3040 ext. 3
Flawless order and fast shipping. It is a good product at a fair price. It arrived from California to Michigan in less than a week. I would highly recommend Vivid Racing.
Thank you for your review! We appreciate the feedback and look forward to working with you again soon!
-Tiffany 480-966-3040 ext 3
REALLY REALLY BAD TO DEAL WITH; JUST LOST $870 ON A PURCHASE CANT TALK TO THEM,THEY SEND ME A TOTAL DIFFERENT PART, RIGHT PHOTO BUT WRONG PART NUMBER.
If I could give zero stars I would HAVE.! IM not one to leave a review but VIVID RACING DESERVES THIS HORRIBLE REVIEW! Everything every one is saying on the reviews here are absolutely correct! Haven't received my product been waiting since July, getting hung up on by there call team. False advertising! They said my product was available at the time of purchase one week later e mails claiming on back oder. No communication on resolving issue Jesus vivid racing No Bueno! Like I said I'm not one to leave reviews.
All 4 Rims was delivered in perfect condition Nothing was damaged and fast shipping as well. Can t wait to put these rims on myWRX Impreza 2009
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review! We appreciate the feedback and look forward to hopefully working with you again!
-Tiffany 480-966-3040