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Vivid Racing Reviews Summary
Vivid Racing has a rating of 2.1 stars from 763 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Vivid Racing most frequently mention customer service, tracking number and credit card. Vivid Racing ranks 51st among Car Racing sites.
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Experience was great, flawless
I would order again and refer my friends
Great customer services, very efficient staff
Place a order here is piece cake thank you for your help.
It was great and love that you can have an update option. They also respond fast
Call them and asked about what kind of wheels and fitment I should get and they were honest and knowledgeable.
Thank you for your review! We hope to hear back on how we can help you more with your build.
Tiffany 480-966-3040
Vivid racing had the parts I needed in stock and made sure they were delivered quickly.
Well I really didn't want to give a review yet. I really wanted to give the company a chance. I originally ordered this part from Horsepowerfreaks a company I never used before or heard which turned out to be Vivid Racing. Right off the bat I didn't get a confirmation email so I tried to call customer service. The recording kept telling me I was number one on the list and they had 50 employees to serve me but no one ever answered. I emailed them and did get a response after a few days. After a few emails back and forth the part was sent out. I got the part on my door step from UPS but when I saw it, it was a large box and my part was a small part so I new something was wrong. When I opened the box it wasn't the right part. In fact it was a part that is about 3 times more expensive than mine! I contacted them by email and they said give us up to 72 hours for reply. Well I got a reply today and it was this survey. I just want my money back and I will buy from another company. This experience has really been a pain and I hope they will make it right
Hello.
We apologize for the delay as we are extremely short handed at this time. It does appear that our returns team is working on this issue with the manufacturer and as soon as we have your return/exchange processed we will send all the information over to get this resolved as soon as possible.
Thank you.
Tiffany 480-966-3040
Great place to do business, no hassle, no issues, fast service
Thank you for the feedback! We look forward to working with you again soon!
Tiffany 480-966-3040
Faster delivery than expected. Bye bye cat converter lol.
Thank you for your review! We look forward to hearing from you again!
Tiffany 480-966-3040
Hello!
I am sorry to hear about the delay! It looks like the remaining item is pending shipment so we are grabbing an update from the manufacturer and will send that over soon!
Thank you!
Tiffany 480-966-3040
Delivered on time and product was of quality and correct fitment. I will order parts again here when I need them.
Lots of missing parts it was supposed to be full rally kit and all it had was front skid plate and 2 other plate not listed in description or pictures. Showed up damaged. I've emailed multiple time and no response. Not too happy with experience with this company
Hello. We are sorry to hear about the issues with the order. If you can please reach out to [email protected] with your order information and an outline of the issues we would be more than happy to look into this for you.
Tiffany 480-966-3040
Easy experience buying and using the affirm action to pay, really easy. Quick response for the paperwork. Disappointed with the exhaust itself though, looks nice, install easy, but really doesn't sound all too different than my stock exhaust, it's just a little bit lower of a sound, was expecting a little louder.
HI Joseph! I am sorry to hear you are disappointed with the exhaust. Due to this being installed we unfortunately cannot return it, but if you reach out to one of our Sales Specialists they are more than happy to give advice on how we may be able to improve the sound for you.
Thank you for your feedback, and we look forward to working with you again!
Tiffany 480-966-3040
It was simple no headaches right part the first time.
Thank you for the feedback! We look forward to working with you again soon!
Tiffany 480-966-3040
They are quick to sell you products but when it comes to customer support it's very poor. No one returns calls. They have a machine service that replies to you instead of person. Would never buy anything from them again.
Hello.
I am sorry to hear you are having issues with your order. If you can please send an email to [email protected] with your order information and outline the issue we will be sure to look into this and get it resolved as soon as possible.
Thank you.
Tiffany 480-966-3040
I placed my order for new center caps. I opted for two day shipping. My items were received on time.
Thank you for your review, Joel! We are happy to hear you had a good experience with us and hope to hear from you soon for a future order.
Tiffany 480-966-3040
Easy to order from and place order with delivered in a timely manner shipping could have been less but part is on my machine now
Hello!
I apologize for the shipping costs. Due to the holidays as well as the supply chain / labor issues at this time shipping is always varying in price beyond our control, however if you reach out to us at the time of order we can always see how we can help you out with your order before processing! Please feel free to call at any time so we can assist.
Thank you!
Tiffany 480-966-3040
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback! I hope we were able to get you the best wheels possible for your build. Please reach out to your rep at any time for further assistance with your build!
Tiffany 480-966-3040