Vivid RacingReviews 763

Ordered jeep jk windshield channel because they said it was in stock ready to ship for $71 total on a Friday. Monday I found the same item have the price and ordered it. I called, emailed, texted to cancel the order. Tuesday, tried calling again, after being disconnected twice finally got through to cancel. I was told they were processing the cancelation and to hold. I was then disconnected. I again emailed, and tried the "live" chat. No one responded. I then get an email with a tracking number showing the label was just created and awaiting UPS pickup. About 4 hours later I get an email from the person from cancelations who disconnected earlier. They said the item just shipped and can't be cancelled. UPS shows the item as "awaiting pickup". The kicker is the item I bought from Vividracing and the one I found cheaper were both sent from the same warehouse in California. Avoid the hassle and save some money and buy parts somewhere else.

I never received my order but was told it was delivered by Fedex and vivid racing refuses to return my calls/emails to help dispute the order with Fedex. I was working with a manager who was going to assist with the Fedex dispute but now refuses to return my calls/emails even after they said they would help. I have attempted to contact the business by responding to different survey's and reviews, reaching out to direct emails for help, and I never receive a response. Apparently there is only one manager there in the returns/online order department and they are avoiding helping me with my problem. I left 3 voicemails on the managers direct line asking for any response, even if they are just waiting to hear back from Fedex and still I have not received any communication back. I would at least like a refund for my order or to have the company send me the item I ordered. The entire time I have not been able to discuss details of this with Fedex because the Shipper(Vivid Racing) has to be the one to dispute the delivery of this order. I'm extremely frustrated as this was a gift for my fiancé that I paid for and have yet to receive and probably never will receive because it's been at least 2 months of dealing with this issue.

I attempted to leave a review on the item I ordered and you can't just leave a review through their site. It seems they show the reviews they want to show and make it hard to see the bad reviews by being able to sort the reviews by the rating. You would have to go page by page to see reviews which honestly just looks bad. Chat feature never get's through so you have to wait for a possible call back. If I could give 0 stars I would.

If you need anything, ask for Rich! I'd been looking everywhere for a certain exhaust with no luck until I received help from Rich. He was able to help me find a similar exhaust and made the exchange process very easy. After the help I received, Vivid racing will be my go to for all my car parts! Thank you Rich!

The worst customer service in the US. I ordered a pipe back i march. I canceled the order 6 months later. Three days later I get the pipe out of the blue. I call them on the phone and they said they did not ship anything out to me. I explain that the pipe is from them and I need a return label because I had request a cancellation already. Next day I guess their warehouse checked their record and they send me a shipping notification that has already delivered tracking on it. I email them again saying that I need a return label. They refuse to send me the label claiming that canceled AFTER getting the shipping notification. Long story short I had to involve my credit card dispute department to resolve this issue, which is still pending.

Read the reviews before shopping with these people. They are scammers and have been doing this for more than 15 years.

Purchased a $3500. 00 steering wheel and it never fit or worked correctly. Zero response from Vivid. I have sent them email after email and still no response. Never ever buy from this company. Their reviews say it all. HORRIBLE CUSTOMER SERVICE. On top of that they make promises that they never keep. I was told a replacement wheel was coming soon... that was months ago...

My mistake I ordered the wrong tires but I tried to cancel roughly 10 minutes after the transaction went through.
During that time I got multiple emails thanking me for my purchase and I kept informing them that they are the wrong tires and not to send them.
Well a couple days later I got an email stating they were inbound. So I waited and they arrived. To no shock of mine the didn't fit. So I took the requested pics and sent them back. Once they received the pics they issued a RMA#. Let me let you in on a secret. RMA# usually means that you are paying for the delivery.
After tying up 1250 in tires I had to spend another 508.00 to ship them back. This company is not the company to do business with. There are plenty of company's out there to do business with that will take care of your needs without having to screw you over.

Ordered my rims at the beginning of July and it's already September and still didn't hear any words from them. Not sure what I wanna do, get my money back or burn that company

Ordered my item from them in December 2021, I chose their business because they advertised the muffler as
"in stock". No one else had it in stock so I went for it. They then let me know that it was on backorder from the manufacturer and I would need to wait for them to ship it to me. I followed up in March, April, May, June and July. Each time I asked two questions: 1. Where is my item and 2. Why are you selling it "in stock" for $100 more? The reply never acknowledged my second question and the response always said "it's with the manufacturer".

I finally asked them to cancel my order in August, they NEVER acknowledged my request to cancel, but the very next day, I was emailed tracking information for my order.

I would avoid this business at all costs, they took and kept my money for nearly 8 months without providing me with the item I paid for. To advertise an item as in stock and then immediately put it on backorder is not only bad business, but false advertising. Will NEVER order from here again. Beware!

They lure you in with barely decent prices, but then charge 10x what shipping should cost for even economy options (I had to pay $18 for the cheapest economy option to ship a 5 oz. Aluminum blocking plate). Further, there's a delay of several days before the item is even shipped, which would negate expedient shipping options anyway. Lastly, they start spamming you with additional offers from "trusted partners" before you've even received the delayed item. What a horrible experience. I'll never buy from them again.

I was purchasing a part listed in stock. I made my purchase with them using Affirm. I also paid 80 dollars for 2day shipping. They did not have the part in stock. Not only did they not have the part I need in stock. They are not even have rights on the part listed. They refunded the order without discussing the mater with me. Problem now is my Affirm purchase power is now $0. Got lucky to get approved on the $1500 dollar purchase. Now I can't afford to buy the part I need. Affirm may not approve me for a $1500 purchase in the near future. Either way I am really in a bind now all because Vivid racing showed a part in stock that was not in stock at all. To make matters worse. The part is special order with a 3 week wait, plus shipping time, plus however long Affirm take to give me purchase power again. Which is 3-45 days.

I'm not sure what the negative reviews are about but I had a great experience with Vivid Racing. I was assisted by a sales rep named Brianna. She helped me find the parts quickly and even helped with an order adjustment after my initial order was placed. She was very helpful and made my shopping experience great.

Vivid Racing does not accept returns once a damaged item has been delivered to you! I have been going on 2 months trying to return headlights that came damaged from the manufacture. This company, I recommend to find what your looking for else where because the manufacturer runs that business.

Ordered 997 headers, took 20 days before they messaged the carrier, and guess what? Their price changed 10 years ago, and the carrier has been trying to get them to update it for "Some time"

Instead of eating the difference they just flat canceled my order and wont respond.

Total trash dont use

I bought some rotrex fluid from this company and never received it. Sent in multiple tickets to try and get a refund and can't get through on the phone. They are pro at taking your money and not fixing it. If the vivid rep is reading this please contact me and refund me or send my item. Awful.

"Purchased" a muffler from them that didn't have a low stock label. They emailed me saying it's out of stock. Now I have to wait like two weeks for a refund.

Raised price of product AFTER placing order by over $100.
Wouldnt fulfill my order without getting more money from me.

It's been 7 months since I ordered a downpipe from this company, I've received 2 "we'll look into it" emails and still no progress on getting a refund. It's been so long that the manufacturer of the downpipe PRL has released a new model and discontinued the one I purchased. My 600$ seems to be lost in a void seeing that the company can't just process a simple refund. I was so excited I made it all the way to the RMA team back in February but they still never emailed me with any updates since then. Try MAPerformance or someone else, just do not throw money into this phony company.

This company should close down... worst company ever... they post they have in stock when you pay they send you a message that the item is not available and give you several excuses... never again!