VitacostReviews 415

I ordered 2 items.

In a time frame of about 3 months I got many texts from this company:
1. Order received
2. Processing
3. Sent
4. Canceled due to damaged in transit (I requested replacement)
5. Processing,
6. Sent,
7. Delivered (but, nothing was delivered) so I requested a replacement again.
8. Processing,
9. Sent,
10. Delivered (again nothing was delivered) so I requested a refund. But there is no record of a refund on my creditcard account. Then, I contacted Vistacost via chat. They investigated it and informed me that it was delivered twice and refunded once. But I never got my order or refund from them.

I've now asked my credit card company to investigate it.

I placed an order for the first time with Vitacost and upon receipt, opened one of the 4 bottles and stored the remainder in my overflow storage box. Today I went to open the last bottle and found that it was not the product I ordered. Note that I understood how a mistake like this could be made as the product was from the same manufacturer in the same size and color bottle but it was not the product I ordered. I contacted Vitacost thinking that they would simply credit me for the mix up as I was going to place another order with them but they refused stating that it was my fault for not noticing the mix up when the order arrived. I will no longer be doing any business with a company that makes a mistake and then blames the customer and refuses to make good on the error.

When you have an issue with a company you've spent thousands of dollars with over several years, you expect your problem to be adequately resolved. This was the first issue we've had. They do have a 60 day return or refund policy. We've ordered this product in lots of 6 and only open the small box when a bottle is used up. The sealed bottle in a sealed box of Liddell Vital Age Defiance spray was empty. CS response "Well, I guess you'll open the boxes next time, won't you?" Vitacost is owned by Kroger. We will no longer do business with them. We've reported them to the BBB and are contacting their corporate office in Boca Raton. It's just a $26 dollar item, but I'll bet there are thousands of folks out there who are being ripped off. Don't do business with them. At the least... open every single box you receive.

I made an account and then ordered. They canceled my order without explanation. When I contacted them they said all they could tell me was "Suspicious Activity". I asked what that meant and they said they didn't know but I could reorder and they'd honor my promo code I had used.

I made a new order and went to check on the status 3 days later. BOTH orders were listed as "Not Yet Shipped", I contacted them again. They told me both orders were canceled.
I asked why and they said again "Suspicious Activity". This time a supervisor got on the chat and told me it was because I had multiple accounts... which I don't.

So my account is blocked from ordering because of an imaginary second account and they can't even fix it. SO I'm permablocked for no reason. Cool. All I wanted was some protein powder in bulk.

Meanwhile despite apparently being blocked, the site still allowed me to go through the process of ordering and put the order in my history tab.

I COULD have my husband just order on his own account but I just don't want to give them my money now.

Good job Vitacost (Kroger). You've lost a customer and this one will be putting this review on every review site I can find.

This company hits all the high points i. E. the ones mentioned in the subject line. Their prices are very good, but what also differentiates them is that, unlike iHerb and AllStarHealth, their packaging is 100% environmentally friendly. Kudos. See the attached image of my order from this week.

I have been using Vitacost for years and save a ton of money. If you open an account they will give you 20% off your first order of food, then after about every month or so they will email you with a code to get 20% off your order again provided your order is $50 with free shipping. Amazon sells a lot of food from independent sellers who charge a arm and a leg over what it should be. Lily's Dark baking chips (sugar free) for instance, an Amazon seller charging $14.99 for ONE package, VitaCost $5.39 after their 20% discount. Now that's saving money and there's many other instances on saving money with Vitacost.

Are their shipping customer service problems with VitaCost - on occasion, yes, but I've always been able to have them solved and with their immense discounts its well worth it.

We are grateful for Vitacost's great, speedy service, wonderful employees & top notch products at fair prices!

Joint Health pills@ Vitacost $90/100 pills, compared to Sams Club $20/100 pills
Calcium-Magnesium-D3@ Vitacost $4.72/100 pills, compared to Sams Club $1.50/100 pills
IRON@ Vitacost = $4.25/100, compared to Sams=$2.51/100
Glucosamine Chondroitin@ Vitacost = $13/100, compared to Sams = $8/100

Ordered several bags of Choc Zero white chocolate chips. They arrived completely melted, thrown in the box with no insulation, no cooling packs, just bags of mush, chocolate ruined. Never again.

I purchased a 4oz bottle of Vitacost Stevia extract drops last year from their website. I opened the bottle several months ago and the product looked fine. Now the liquid is cloudy and when I contacted Vitacost about the issue I was told there is a 60 day window to request refund or replacement after purchase. The product has an expiration date of 04/26. I didn't open the bottle until well past the 60 days and even though the product is defective, received no resolution.
The product is inexpensive and clearly something has gone wrong. Any level of positive customer service support should have been able to rectify the situation in some way to my satisfaction. This company has been my "go to" supplement supplier for many years. I will never purchase from them again.

I have been using Vitacost for the past 27 years. They advertise20% off on all supplements herbs and vitamins. I did not get it. They only gave me about 12% off and the company would not correct the situation. I will not do business with this company again because of their misrepresentation and not caring for their customers.

I have tried to unsubscribe at least 25 times, I have called customer service at least four times, every time I was promised they would remove me from further emails. Their unsubscribe is a joke... don't ever get on VITACOST... so-called... mailing list... it will be forever... I'll never buy from them again... I'm going to copy and paste this on to my social media page!

I've ordered from this company for about 20 years and shipping has always been rather quick. I had always received my items within 3 or 4 days, now it's a week or more. Also, since Kroger has taken ownership, you have to watch the expiration dates on the products. I've received some items that were past or close to the expiration date.

Vitacost used to be OK. I decided I didn't want to buy any more stuff and have FOUGHT LIKE HELL to get off their email list. I have sent multiple emails, called them, etc. etc. The person I called said it would take a month. Finally I started to bombard them with UNSUBSCRIBE ME emails ( in huge highighted letters) as they are doing to me. I received three different emails today suddenly from three different people. (1) We've unsubscribed you; wait 24-48 hours. (2) We need your email address in order to unsubscribe you (!) (3) You have to go into your account in order to unsubscribe.
Sign up with them if you want to get MARKETING emails FOREVER.

I used to love shopping here... Vitacost was my go-to for everything for more than a decade. Way downhill since they transferred ownership a few years ago. I've had issues with my last few orders not arriving, or arriving damaged. The ones that didn't arrive where damaged in transit. No notification, refunds, or replacement orders sent. I had to call in every time when my orders never got here. If you call to have a replacement order sent and that one is damaged in transit, too. They don't notify you and cannot send a 3rd replacement. They also don't give you a refund unless you call in and sit on the phone with them for 20-30 min to get the refund... after waiting almost 3 weeks for your order. They no longer package their orders like they used to, so things will break. I've had flour and pastas explode in the box, and any liquids in glass bottles break almost every single time. No longer worth the savings... my time is way too valuable to deal with their incompetence.

I ordered some Mongolian Fire Oil and Nature's Way Broad Spectrums from them and did so on a weekend. Monday morning the order was in the mail - FEDEX no less. The package delivered on time, but the manager where I am staying thought it was his and took it home. When I questioned him about it, he said it never delivered - not mine anyway. So, I called Vitacost and without any hassle at all, they offered to put another order in the mail immediately. When the manager brought in my package and apologized to me for not paying attention, I called Vitacost and explained what happened and they offered for me to keep the 2nd order as a "gift". It had already been scheduled to be picked up by FEDEX, but I was willing to return it to them and they said "No, please accept it as a gift". And I did.

Absolutely no complaints here! Will do business with this company again. Easy to communicate with and understanding.

I've purchased from Vitacost for years & always been happy with their pricing & customer service. I've had a few problems with items being damaged due to poor packing but the latest issue has made me decide to shop elsewhere. I received items near expiration date & items crushed. Was told refund would be processed within 72 hours & was not requested to return items. A month later & reporting to them several times that I didn't receive refund, they have now denied my refund & are requesting photos of items I have discarded. Shame on you Vitacost. You have lost a loyal shopper.

THIS COMPANY TARGETS CERTAIN CUSTOMERS BY THE FEDS! THEY ARE CRIMINALS! THEY REFUSED TO SHIP A PACKAGE VALUED AT $65.00 I ORDERED FROM THEM! THEY ALSO WOULD NOT GIVE ME MY REFUND! SCAMBAGS! FOR THE FEDS! THAT DELIVER THE PACKAGES!

I have ordered products from Vitacost for the past 8 years. I am very happy with the selection of products and 15% off coupons either mailed or through email. I only order when I get the 15% off. I do compare prices and save money on all items I order. In all the years I have been a customer, only once did they send a wrong item. (Sesame seeds instead of himalayan salt). They refunded my credit card and I kept the sesame seeds. Orders have always been delivered to the correct address in a short amount of time (3-5 days) and items are packaged very securely. I often order items in glass and have never had a broken bottle/jar. I would highly recommend Vitacost!