VitacostReviews 415

Well, they save you a couple dollars, you have to wait a long time to get your goods. They promised three days and it's typically three times that length or longer to get a delivery. Their customer service is really slow to respond and hold times. Are hours if you try to call. You have to ask if the money you save is worth the hassle. Sometimes they shipped the wrong product or make you buy a minimum no product and sneak in that fact. They have really gone downhill in the last months

I've been buying $50-60 of food every 1-2 months from Vitacost.com for several years. Their prices are competitive, they have a good and reliable selection, good customer communication, fast and reliable shipping. I'm a satisfied customer and often recommend to friends. Also appreciate their frequent discounts.

I did orders and received confirmation email and never have delivery of the items. One the end customer service on chat sad me that order was conseled with no reson and notification

They cancelled one item from our order that turned out to be out of stock. However, they did not credit the full amount of the charge back, for no obvious reason. I communicated a number of times by email and attempted to call unsuccessfully, and they did nothing.
In addition, one item was shipped in a bag with no cushioning and it arrived totally smashed, while two other items were left off the shipment entirely with no explanation and no credit. STAY AWAY!

I ordered items from Vitacost on 6//6/23 and I noted today 6/10 that they were "still processing" for my order and were told by Glenn on chat: "Upon checking, this order is currently on hold and we need to confirm billing details to proceed." I did not receive any email from Vitacost asking for additional info nor was any email in spam. I am very disappointed that Vitacost did not contact me nor ask for any "details". I can order these products from Target and pick them up in 3 hours. Vitacost is usually good and I receive my order within days.

And after sending them a picture of the bottomless bottle, their customer service did not reply at all,
I sent a few Emails with just an automatic reply saying they will be back with an answer and that was the last I heard from them

I wrote the company an email asking for non-plastic packaging for two glass bottles of sunflower oil. What I got was enough plastic to make a pair of arm floaties, thanks to two big squares of double-ply foam. I have purchased this product before and it was wrapped very well in paper and cardboard. Not only can sustainable packaging do the trick, but it must. On top of everything, although the bottles said refrigerate after opening, they were both sent with large cold packs. This kind of overkill, ecologically speaking, kills.

I ordered 5 bottles of a medicinal mushroom supplement for my dog who was diagnosed with lymphoma. Within 2 weeks(well within the 60 days) of receiving my order, I requested to return 4 of the bottles for a refund. I filled out the "request" and some days later after going to the live chat was told no returns are being accepted and that the "credit team" reviewed my request and refunded (1) of the (4) bottles. Despite 2 additional live chats, the last with " the highest authority" (the supervisor), absolutely no regard or attempt was made by the customer "satisfaction" representative to try to make this customer satisfied is any possible way. The rep just kept typing " we are not accepting returns at this time" and "the credit team refunded 1 as a courtesy". I might add that my account clearly states "ALL items in this order were refunded"! Lies! Only 1 of the 4 requested was refunded. I would not repurchase or recommend Vitacost for the exceedingly poor customer service. Inexcusable in 2023. For the record, nothing was highlighted at time of purchase that returns are not accepted on that item. They are in sealed, intact, original packing as a non heat sensitive item. There is zero, none, reason why they couldn't be returned or at the very least so additional concessions made to achieve a degree of satisfaction.

I ordered 3 items I only got 2 when I tried to contact them there chat does not work there email does not work when I finally found a way to contact them they did not get back to me and when you click on your recent orders it shows nothing

Hey everyone I ordered a product and they sent me confirmation email, product was not correct, I replied immediately ( literally 10 minutes later) to fix it but no response 24 hours then called the customer service, lady told me i will stop the shipment and refund your money, I got a confirmation email about refund, but I received that wrong product and no refund. Called back they were like we are sorry we had a technical issue and we are doing refund now. And again no refund. Last call I talked to manager his name is Wayne, never listen to me and he told me they decided to not refund my money. I asked why, no explanation. It seems they are a scammer and I don't recommend this website.

They really have gone downhill. Use to ship items secured in boxes with wrap. Last two times I have ordered the product's have come in just a bag and both times the glass vitamin bottles have broken. I tried to file for a return in the account never ever did they contact me back. I had to contact my bank to get a refund. What a joke. Unsubscribed from ever getting spam from this company again oh and yeah never EVER purchasing from again. Look elsewhere.

Ordered on 5/15/23, Order Never Shipped, Have asked for REFUND, twice and both times state it takes 5-7 business days to complete! It is now 5/26/23 STILL NO REFUND! I have ordered several times and normally packages arrive on time. It still shows tracking number, however NEVER SHIPPED. I think things perhaps have changed there. I was told by Supervisor they have changed things this year! GUESS what? They aren't working well! I give up, I will NEVER order again from this company!

Was waiting for an update on my order and contacted them by email no response, contacted them by the chat and rep said they were waiting for information from me. Did not say what was needed and was going to have someone email me. No one ever did. Tried the chat again and no response. Called to cancel order and they said to late it is shipped. Really? So why was the order delayed and what did they want? Would never order from this company again. Have since purchased product from another company and received it already.

I had been a loyal customer for 10+ years. Over the last few years, I've noted that customer service has gone downhill, but out of loyalty, kept going back assuming that they'd struggling with staffing issues as so many companies did during the pandemic. But things there never got better. Recently I contacted them after they sent an item that was unsealed during shipping and leaked everywhere - and had clearly been unsealed when it was packed because it smelled noticeably rancid. They demanded pictures, which I sent. And then there was no response at all. Nothing. No refund. No email. No apology. No explanation. I won't be shopping there ever again and absolutely cannot recommend them to anyone.

I got an email from Vitacost saying the box had been delivered. Turns out that delivery was a shipment FedEx sent back to them because of a poor quality box. I finally did a chat and the agent told me the shipment wouldn't have been sent if I had not made this inquiry. They charged me and had no intention of giving me my products. Vitacost sure has gone downhill.

There should be an option to give zero stars as a rating. As a long-time customer of Vitacost, I always found the service to be excellent. Sadly, that has changed. I placed my usual order and only received one item instead of the seven I paid for. When I called, the clerk said she didn't know why the rest of my order was not sent. She said they would be sent by overnight courier. I received a confirmation email. Two days later, no delivery, and instead I got an email saying my order had been cancelled. I called and was on hold for 25 minutes before suddenly being redirected to take the one question survey, "Would I want to have this clerk handle my next call?" Yes or no. I never even spoke to anyone. Then I was disconnected. I called again and after a 30 minute hold, spoke to a clerk who said she had no idea why the order was cancelled. She also refused to send me the items I paid for. I asked to speak to a supervisor and was on hold for another 45 minutes, with updates from the clerk telling me where I was in the queue. Finally, I was number one to speak to the supervisor. Five minutes later I was told the supervisor was too busy helping other customers and I was told to send an email. I called again, got a different clerk, who told me they were refunding me, less the cost of shipping, which was $9.99 to Canada, plus I was being charged the full price for the one item I received. It was supposed to be BOGO 50% off the second bottle, which was never sent, along with the other items. The clerk didn't know why the order was cancelled when I specifically told the first clerk that I wanted the items shipped and received the confirmation email that they were sending the missing items. Apparently, the order was cancelled by another department. I will no longer order from Vitacost. The customer service is non-existent, and why would I place orders, only to have them cancelled for no reason? People who experience these problems should file a complaint with the Better Business Bureau

I placed an order, via phone due to not being able to process online, and used discount codes that would have saved me $90. The customer services representative said I would get an order confirmation via email. The email never came and when I checked my bank statement I was not billed. A week later I called to see if my order was placed. I was told it was not. All of the discount codes were no longer available. I requested to speak to a supervisor to see if they would honor the discounts since my order was never completed. I was told they would not honor the discounts. Good bye Vitacost!

I placed an order for almost $400. I received an order number confirmation and they charged my credit card. They canceled my order, did NOT notify me and did not notify my credit card company. It created a huge mess and my bank advised me to cancel my card and get a new number which created a big problem as my pending payments were cancelled and all my auto payments messed up. I'm very unhappy as they would not send me a cancellation confirmation for my bank. It said NOWHERE that you could only use their promo code one time which was their reason they said they did this.

I've been buying with them for a number of years. Now my account is gone. Customer service just says sorry, they can't find any account on me and I have to create a new one. Customer service rep said they spoke to a "supervisor" and said they said "you need to create an account because you haven't in the past that's why we don't see you in the system. Completely incorrect. I've always logged into my account and reordered off my history. Terrible customer service and supervisor. Lost a customer.