VitacostReviews 415

I placed an order in November for nine products. After 2 weeks and no product or information, I checked on the tracking number and found out that the shipment was damaged and undeliverable I went to the company's website and was able to reorder replacements. I got a notice 5 days ago that my order was delivered but it was not. Again upon following the tracking number I found out the order shipped from their company went to several locations in Las Vegas and then went back to their company it was never delivered to me. I sent multiple emails and got no response. Today finally I tried calling and it was useless after over 20 minutes on the phone the agent could neither tell me the status of the order, or what happened. I asked to speak to a supervisor he put me on hold for 7 minutes and then came back and said the supervisor was not available. Then I asked for a refund because my items had not been delivered and he refused, and said someone will investigate it and get back to me. However I already had multiple emails with no response so I have no faith. My credit card has been charged and they will not refund for items they did not deliver beware

Spent two hrs putting items that showed up on website, it went trough and I even got charged. I received an email for delivery date and tracking. After few days Vitacost I for me trough email that 19 items out of 20 is out of stock. Huh?
They sending me only a can of coconut creamer for now.
I had plans to bake and cook for the weekend. They ruined my plan.
Vitacost if you don't have the stuff why you put it on website and why you allow people to waste their time. Are you going out of business?

I received my order with 2 missing items.
Called customer service and was told that they will reorder the items.
After almost a month a new package was delivered from Vitacost with an item that I've never ordered, and I am not familiar with.
What a disappointment of a company.
Such a waste of time and aggravation. I will never work with them again.

The shipping company, Veho, Vitacost uses is incompetent. Cannot make deliveries during regular business hours. Veho customer service contact is by text message only. Veho still has my items after the first delivery attempt 5 business days ago.

I signed up for autoship; first one went fine. Then, nothing. Tried to check my account, it just keeps changing the date of when the order "shipped", but still not received. Customer service (their little chatbox) couldn't "help" me locate the order. Guessing they just don't want to ship it because they want to raise the price; they could just tell me and I might have been agreeable. Now I'll just never order from them again.

I tried to cancel my order about 2-3 hours after making it and was told my request couldn't go through due to "technical difficulties." When I tried again the next morning the order had already
Been shipped and I would not be able to return it unopened for a refund. But then I complained again and the issued a refund and told us to keep the product!

I cannot begin to describe my hatred for vita cost. I was a loyal customer for many years, but now whenever I open their site, i immediately regret it. They have ZERO customer service, they require a phone number in order to make a purchase, and they make absolutely everything more difficult than it needs to be. Do yourself a favor and shop literally anywhere else.

I had ordered successfully from Vitacost in the past so didn't hesitate to order again when they had an item I wanted but couldn't find anywhere else. The order arrived promptly and all contents were intact (including a glass jar of vitamins). Then I discovered my charge card had been billed twice. I immediately filed a dispute with my credit card company so I wouldn't be charged interest on the double amount and then opened a chat with Vitacost. I was told the amounts were pre-authorization billing and actual billing. This is common practice with online retailers but usually the pre-authorization charge is reversed when the actual charge goes through at shipment time. I was told by the Vitacost rep that the pre-authorization charge should roll off in 7-10 days. It is now day 9 and still on my account. I don't find this to be a business practice with which I am comfortable. Be aware if you order from them that this is how order charges are done.

Vitacost uses a shipping Company which is the worst company I ever came across.
Package never came and I just getting contrary reason.
Canceled order because of the lack of shipping reliability.

I have placed an order with Vitacost and some of the products received had an expiry date of July 2023.
Reached out to Vitacost and they agreed to submit a refund request for the products, however they refuse to credit the shipping charges and the taxes paid, stating that they have not charged any. Well, they have charged me for the GST and PST (Canadian taxes) in the obscure section called "International shipping surcharges".
When I confront them about that, their response is that they never refund these charges and they never refund the shipping charges. I said, ok then, reship the 3 bottles that were expired... They don`t do that.
So they want me to accept to be ripped off...
I have opened a dispute with Paypal and my advice, avoid this dishonest company at all cost unless you want to receive expired products and you want to be ripped off.
After few days, escalations, they told me that they have processed the requested credit but no trace of any credit anywhere and after 1 week, still no credit showing...I asked them for the credit transaction number and without any surprise, they didn`t respond

Don't ever order canned anything from them- the cans arrive dented- badly so in y case, even though the badly dented cans were wrapped in many protective layers. So... the cans were dented BEFORE they were wrapped. When I asked them to replace two of these cans, my replacements arrived - one of the cans was badly dented. I ended up throwing out three dented unusable cans. What a waste. I'd rather pay more and bring home intact merchandise

I placed an order of three supplements. Two were delivered, but the third item wasn't in the box, and in it's place was A JAR OF ORGANIC MAYONNAISE! Yes, a jar of mayonnaise in place of a supplement I needed. So, I call the company and THEY REFUSE to send me the missing item, saying they'd have to launch an investigation that would take 3-4 WEEKS! Never again.

Ordered and paid by credit card and said 4-5 day delivery and after 8 days I go to site and it still said processing. I talked to a rep on their site and he said canceled. I ask why and was not told but would get email. I tokes him I was at that time looking at statement showing i paid and he said no. I was right though. He said I could resubmit order but told him I wasn't going to allow them to rip me off twice. Next day I had credit card company take off charge. Very bad company and terrible customer relations.

In the many years of ordering from this company,I've only had a few problems,which were handles promptly online.And I order at least once a month,usually twice. I simply cannot believe these bad reviews as I've never experienced such as these reviews claim. Great company that I trust completely.

I had ordered the product Avalon Organic shampoo and conditioner, which left my hair extremely heavy and I was unable to even brush through it, even using more than enough conditioner. I met their terms (purchase in US and request within 60 days of purchase) and yet they "denied my request" to return the product for a refund. The only response I received was that a refund would not be issued because they don't accept returns on anything (unopened or not), which tells me that they don't ever intend to refund a customer, even when the customer isn't satisfied with a product. Their Refund Policy states that you can "request" a refund if you are unsatisfied with a product; however, since they don't accept returns, they won't ever refund the cost.

The company and especially their "Refund Policy" is a complete joke and it tells me that they never intend to make things right for the paying customer. I would STAY AWAY FROM VITACOST company!

I have been a loyal Vitacost customer for at least 15 years. Today was the final straw -- I received an order with two liquid items (coconut milk) completely demolished, soaking the package and destroying everything else in the order. After spending an hour cleaning up this mess, I tossed everything that was destroyed out and contacted Vitacost for a whopping refund of $5.00. Get this: no picture, no refund. I explained to the customer service person that everything was in the dumpster, and she said 'no photo, no refund.' My response was: after spending thousands of dollars with your company, you want me to go to the dumpster to take a photo?' No thanks. I'll never order anything from them again. I hope this review steers any potential customers away from this company. They do not value their loyal customers.

Orders are held up for 1-2 weeks after placing, no response on return request, unhelpful customer service staff.

The box came with no packing in-between glass jars, several were broken and leaking in the box. A heavy container of laundry liquid was in the box with the glass jars and the cap wasn't screwed on. Most of the order was ruined, broken glass and sticky everywhere. Have ordered from them for years, they used to package the boxes better, they are good about replacing things, but it is so wasteful and careless to pack a shipping box like that.