
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
VIPME has 248 customer reviews and ranks 1952nd in the Women's Clothing category. Common review topics include customer service.
My son is getting married in Sept and I started looking for a dress about mid-July. There was nothing whatsoever available locally so I was excited when I heard about VIPME and instantly found two dresses that I thought would be perfect color and size. I looked a little longer online and then decided to order these two. They took alot longer than I would have liked or was used to (coming from China) but when I go them today I was thrilled. They were both very nice fabric and had a full lining in each dress. They were true to size (I ordered both in size 0) and I didn't have to take the hems up on either one. Mine took approx 8 business days so plan ahead if you need them by a certain date. I would definitely order again from here.
It took 4 weeks for the order to arrive at my door. Merchandise looked good on the website. In reality, the sizes run smaller than the typical US sizes. Return is a hassle. "What? You received a defective item and you need to pay for the return/exchange shipping?" Very unreasonable. I'll never order again.
Having searched through many online fashion stores I decided to try Vipeme. Initially I haD my fears because of my previous bad experiences with other storeS coupled with many bad reviews here. But I still gave them an element of doubt by ordering for four clothes, shoes and bag to celebrate my Dad's upcoming birthday. I knew what colour I wanted and I went for it without letting their beautiful looking store distract me. I really thank God Vipeme never disappointed me. What a fast shipping. I got the order just at the time they promised me. The products were of top quality. The clothes were my perfect size and this really made me very happy. The customer service is good although you will have to be patient for you to be attended to but their services are great. I was actually treated like a VIP client. This is a new VIPME to patronise as many times as possible they can always improve everyday. Forget about the bad ratings those are of the past.
I ordered a dress. Told me i would receive it within their standard shipping time. When i didn't get it they told me they hadn't even shipped it out! I told them i didn't want it but, despite my previous emails to them, they shipped it anyway. I told them i wanted a refund. They said they would process the refund and i would get it within 2-10 days. It's been 2 weeks and I haven't seen the refund. I finally received the dress and, while I ordered a size 8, they sent me a LARGE! In the real world a size 8 is NOT a large.
They don't respond to emails or phone calls. They list a number in California however I should have known better when I saw their customer service is available from midnight-6am. They are running the company out of China.
I don't care if their prices are cheap. Even if they gave this away for free it's not worth the frustration.
Dear Paula, sorry for the inconvenience caused and being late for your special occasion. We take your feedback seriously to keep improving our order processing system. VIPme.com is a US subsidiary of VIP.com, a global company listed on NYSE under VIPS and the largest flash sale online retailer in the world.
I can say vipme is ok and safe for buying... i ave ordered on many occasion different items from them and i havent being disappointed so far. Vipme does have a pretty good return policy and have not had any problems returning anything I have ordered from them, tey were very responsive in answering my requests
I don't usually give review, but, on the other hand VIPme was remarkable to the point that I needed to! When I order one of my dress from VIPme, The dress I ordered for touched base in around 2weeks and it is the speediest order I have ever done. I got the ideal size I ordered for and it fits truly well. I have no dissensions at all I'm very fulfilled and satisfied with my purchase. I can prescribe it to anybody.
VIPme Thank you!
I had a wonderful experience shopping and ordering here. Its unique! I recommended other of my friends and family to shop here.
They have good product with reasonable pricing for their item which makes it easy on to get my girl presents that I know she will enjoy
I placed an order prior to reading the reviews. After I read them I started to panic. I send VIPME an email requesting update status on my order I received a prompt response. I received my order unfortunately some items didn't fit so I have return them so I emailed VIPME & they responded promptly with instructions on how to returned I have just received them today & will be returning them. So far I have not encounter any problems with them. Will update after I return my order.
Well since my last review on this company I finally did receive my order amd once again I was stressed out and disappointed! The dresses where not at all what was represented on the web site. I gree with one of the other reviews that mentioned that the garments were suppose to be silk but are not, or are of very poor quality. The garments are not of the material depicted. One of them is so rough it is like a burlap sack, and a patterned material this is suppose to be a gentle flowing material, the other was suppose to have a lower thigh length black shift dress and it is nothing more than a long t-shirt, the third is a white long dress, that is actually alright but the coverlet is off white making not in very good taste. When a company is allowed to advertise on almost every web sight I visit and yet misrepresent their products and have such poor customer service, what are we suppose to do to slow them down? I want my money back and we shall see how long that will take or if it will happen at all!.
Hi Gina, our sincere apologies for all the troubles you've had. Could you please kindly tell us your order number and we will have our customer service take care of your order right now. Sorry again for having you wait for a long time.
I am really impressed by your services. Really nice customer and delivery service. I have subscribed to get mails for the new arrivals so that I won't miss it. I am really waiting for the winter dresses. Your winter dresses are awesome! (Y)
Cool! I love the new arrivals. I am not gonna miss the chance. I like your dresses very much not sure about the shoes cause I have never shopped shoes online. I don't know If I should buy shoes from you guys cause if there is any problem with the size then I am doomed cause you guys don't the sales return option available on your site. It will be so nice if you add this option to the website. Thanks
I ordered a clothing order of 65 tank tops. The order was delivered at my doorstep within fifteen days and the overall quality of all the items were fine. The shipping was free and fast enough. All the items were delivered within the expected date. I am very much satisfied.
I placed a huge order of jewelry for 40 items. The shipping was free and was done through airmail. When the items arrived, a few of them were broken. So I contacted their customer service and they responded immediately. They did cater to my needs and managed to help me with this!
I ordered a swimwear from vipme.com and it arrived within seven days. The quality of the swimwear was not so bad either. The shipping was quick and was delivered on the expected time. I thought the cutouts on the swimwear were fine as well and I was satisfied with it.
I ordered a silk long shirt through vipme.com. The quality was fine and the print on the top was also good. The length of the shirt was a little less than I expected but overall everything was fine. It took almost tend days to arrive as I ordered through standard shipping.
I ordered a dress from vipme.com which came two sizes small. So I contacted them and they quickly responded to my queries. They made sure that I get the correct dress size and it was delivered to me within 10 days. The experience of it all was good, they catered to my needs immediately!
WOW! I ordered 3 pairs of shoes. They are as beautiful as shown on the website. It was my first experience of online shopping ever. Thank you for not being scam. I was so worried cause of my sister's wedding. You delivered on time Thanks for that.
I Have sent 4 emails to customer service to get a return address with no answer.
After so many times they give me replay...
Bad bad bad
The rose gold necklace of vipme that I received, is however smaller than I imagined. The design is beautiful for an evening out but wouldn't wear on daily bases. I guess you have to be careful when you wear it, because it comes of easily because it has loose kooks or claps to close. For the price it was good.
Dear Cindy, sorry for the bad experience, and we believe it's absolutely not a usual case. Please kindly tell us your order number and we'll have our customer service write back to you and to see if we can make up for you. Thank you.