vidaXL USReviews 705

Yes the return policy says 30 day cooling off period, but they will make you jump thru hoops before you can return the item. Beware if the item is heavy, you will have to take it to UPS.
Bought an outdoor dining table & chairs, cheaply make, came damaged, paid $195.00, wasn't worth $25.00. Had to send pictures 3 different times, 20 plus emails, 5 texts, 4 chats with 6 days. Will see how long it takes for a refund. Tried to dispute charge with credit card company and they wouldn't deal with the company. Stay away-

I read many negative reviews and was leery to place an order. However, since vidaXL has the best price for the product that I wanted, I placed an order anyway. The product (razor wires) came after a week. I let it sit untouched for about 1-2 weeks. It turned out that we don't need the product anymore, so I need to return it unused. The product is big & heavy so I was worried about return shipping cost out of my pocket. After several email exchanges with customer service, they provided me with UPS return label at no cost to me and I got full refund back. Almost like dealing with Amazon Prime. I'm fully satisfied with the excellent service and will not hesitate to buy again or recommend to others.

They had a confetti deal of an extra 10% off. I ordered a patio set, got the discount only to find out days later that they had no stock and would refund me and sent me a link to what's available. The same item I bought (which they have no stock of) was on that link as available. I let them know, that I would like to get my 10% off a different set, they told me no. I told them that the set still shows its available, and they didn't respond.
What a joke of a company.

Item took 2 months to arrive. Emailed multiple times for updates but ignored. Online tracking not up to date. Finally got call from courier to arrange delivery. Booked delivery for 2 days later but courier showed up the next day. Luckily someone was home to receive delivery. Courier quite literally dumped it on the pavement and drove away. After dismantling the pallet and carrying it in, we realised there were NO PRE-DRILLED HOLES, the WOOD WAS SPLIT in several places and it was COVERED IN MOULD. I reported this immediately to customer service via email. A couple of WEEKS LATER and several emails later, I'm STILL WAITINGFOR THE COURIER TO COLLECT IT. Chat not working on Vidaxl website and no phone numbers to call. Customer service REFUSING REFUND until courier collects. Absolutely SHOCKED and DISGUSTED by this company. AVOID AT ALL COSTS!

We took on the Half Moon Teak Chairs 16 to be exact. Each Chair was a two man job. Some of them were missing metric fasteners, needed longer screws and or missing screw holes-all parts which we were able to find locally at our Fastenal. Some were rather challenging and It did take some time. Customer Service was great! They helped us through the process and are helping us speedily to rectify the 1 chair we could not build. Ultimately... the chairs are beautiful and unique and I couldn't be happy with the customer service. Thank you to all those who helped me!

They shipped our wedding tent to us... when it arrived all three GIANT BOXES were open. COMPLETELY! Then they said we had to transport them to UPS to get them returned. I called and explained there was no way that I could transport them. A- the boxes were completely open and B- I could not begin to pick them up and C- I do not have a truck and that was the only way I could get them there. The people I spoke to could not even speak english and would not help me. FINALLY they agree to ship them back and have UPS get them. NOW THEY SAY they never got the package and won't refund me or replace the item. I HAVE NO WAY TO TRACK THE PACKAGE because I never got a tracking number. So I am out $800. They do not care, nor will they help you. DO NOT USE THIS COMPANY!