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From the business

VidaXL is a fast-growing, international online retail store with a large and surprising collection of thousands of products in the categories furniture, home and garden, DIY, car parts and clothing. Our success comes from our conviction that everything always can be better and cheaper … ‘Live it up for less’. Our products are sold at competitive prices throughout Europe, the United States and Australia.


vidaxl.com
RANCHO CUCAMONGA, California, United States
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vidaXL US Reviews Summary

vidaXL US has a rating of 2.7 stars from 705 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with vidaXL US most frequently mention customer service, credit card and full refund. vidaXL US ranks 18th among Furniture sites.

service
60
value
68
returns
38
quality
69

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Shayla A.
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My item came with instructions that were detailed in letters. All the parts of my item (an outdoor pergola) were labeled with numbers. There was no way to decipher the instructions. I had to pay someone the same as the cost of the pergola to put it together, since it was impossible to figure out. After reaching out to customer service there was absolutely no solution or concern. More of a "good luck to you!"

Date of experience: July 23, 2019
Ohio
1 review
0 helpful votes
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It's great!
July 25, 2019

Bought it for the deck, and it works wonderfully! I just wish I had more info on the product, like what winds it can withstand. I just retract it anytime it moves a whole lot.

Date of experience: July 22, 2019
vidaXL R. — vidaXL US Rep
over a year old

Hello Kimberly.

Thank you for leaving such a wonderful feedback about us. If you require any further assistance please contact us at [email protected] and they will be able to answer any outstanding questions

Kind regards
David / vidaXL

California
1 review
0 helpful votes
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Rustic Desk
July 24, 2019

The ordering experience was smooth and easy online. The product arrived exactly as described in 2 days. It's great quality, great looking and functional.

Date of experience: July 22, 2019
vidaXL R. — vidaXL US Rep
over a year old

Hello Amber.
Thank you for your feedback. We really do appreciate it. If you need anything else you can always contact our customer service team.

Kind regards
David/ vidaXL

Louisiana
1 review
0 helpful votes
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I will purchase something from y'all again, I need to get a brochure with different size gates and all that which would help me out on different size openings I have

Date of experience: July 21, 2019
vidaXL R. — vidaXL US Rep
over a year old

Hello Bryan.

Thank you for your feedback, It really does help us improve as a company. I am so glad that you had a good experience. If you have any further questions about your order please feel free to contact us at [email protected]
Kind regards
David / vidaXL

Illinois
2 reviews
0 helpful votes
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Purchase of dog kennel
August 21, 2019

My initial review of the dog kennel purchased for my son's very large, energetic dog was unfavorable for two reasons: My son felt the wire was too light and the dog could eventually find a way to get out. Second - when we started to hang the wire, it became very tangled and was difficult to handle. We eventually gave up and the wire was discarded. I was contacted by a representative after posting the review and we had a nice chat. My son is keeping the kennel frame and door, but will purchase a more dense wire. I was offered and have received partial compensation for my expense, and am satisfied with how the transaction was handled.

vidaXL US attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 20, 2019
South Carolina
1 review
1 helpful vote
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Junk
July 23, 2019

Did not hold up lasted only 2 weeks. Not worth the money very disappointed would not recommend the cage the latches didn't stay on

Date of experience: July 20, 2019
vidaXL R. — vidaXL US Rep
over a year old

Hello Jill.
Thank your for you time on the phone yesterday. I am glad that we were able to solve the issue that you had. If you need anything else please contact me by replying to the email that I sent you yesterday.

Kind regards
David/ vidaXL

Vermont
1 review
0 helpful votes
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Review
July 22, 2019

I received my purchase in record time. Have not installed yet but hopefully soon. We are remodeling our bathroom and have limited space for a sink. I think this one will work great.

Date of experience: July 20, 2019
vidaXL R. — vidaXL US Rep
over a year old

Dear Julia,
Thank you for the feedback that you left. I hope you have a good remodeling. If you have any issues please feel free to contact our customer service team at [email protected].

Kind regards
David/ vidaXL

Virginia
1 review
0 helpful votes
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Very good and nice person David
July 22, 2019
Updated review

I ordered online and the problem come from UPS. David help me a lot. He spend a lot of time. Service is very very good even I did not receive the order yet.

Date of experience: July 19, 2019
vidaXL R. — vidaXL US Rep
over a year old

Dear Yan.

I am so glad that I was able to help resolve this situation. If you have any further issues you know exactly how to contact me.

Kind regards
David / vidaXL


Lost
July 14, 2019
Previous review

I ordered first on 6/28/2019, UPS lost it and I replace order on 7/8/2019. I still did not get it right now! Thanks!

Date of experience: July 11, 2019
Washington
2 reviews
0 helpful votes
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EXCELLENT CUSTOMER SERVICE!
July 22, 2019
Updated review

Have ordered several items from vidaXL and there was a discrepancy in the sales taxes charged and one item arrived broken - then a Customer Representative called David called me and refunded me my losses in full - that gentleman REALLY CARES! I was truly amazed that in today's not so friendly world there are still extremely kind men like David truly is - this restored my hope for Humanity - THANK YOU David and vidaXL! GOOD PLACE TO SHOP!

Date of experience: July 18, 2019
vidaXL R. — vidaXL US Rep
over a year old

Hello Carlos,

Thank you for your feedback. I am so glad that I was able to solve this issue for you and please feel free to contact me if you have any further issues.

Kind regards
David / vidaXL


OVERCHARGING on Sales Taxes !
July 14, 2019
Previous review

Wrote and called MANY TIMES ! Washington State Sales Tax where I live is 8.5%, you charged me twice way way too much - received TOTALLY UNCARING answers just to get rid of me... one item was sent BROKEN to me - your employees DO NOT CARE !!!!!!!!!!!!!!!!!!!!!!!!!

Date of experience: July 10, 2019
New Jersey
1 review
0 helpful votes
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Happy I came across this site!
July 18, 2019

Great site, good products and nice deals! Shipping is free with no minimum purchase, simple and fast!

Date of experience: July 16, 2019
vidaXL R. — vidaXL US Rep
over a year old

Hello Bill.
I am so glad that you have a positive experience dealing with us.
If you need anything else please let me know

Kind regards
David / vidaXL

Georgia
1 review
0 helpful votes
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Shipping messed up everything
July 19, 2019

The packages one tore into the tubes fell out laying on porch the ones that 3 are missing some of the long tubes bent I straightened the wire has mashed spot I need it bad try to fix

Date of experience: July 16, 2019
Ohio
1 review
2 helpful votes
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The box was torn apart on three of the four sides with pieces hanging out.
I sent the info. The next day and several pictures. I have waited a week and the only response was that they were received. I want the box and whatever contents removed and a refund.

vidaXL US attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 16, 2019
Colorado
1 review
0 helpful votes
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Nice, sturdy product
July 18, 2019

Heavy duty Bike Rack. Excellent quality and finish. My bikes look great in front of my house now. Since I have to enter 100 characters to get out of this website, blah blah blah...

Date of experience: July 15, 2019
vidaXL R. — vidaXL US Rep
over a year old

Hello Richard,

Thank you for the feedback that you left. We really appreciate it.

If you need anything else please feel free to contact our customer service team.

Kind regards
David / vidaXL

South Carolina
1 review
1 helpful vote
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Delighted
July 16, 2019

The piece I ordered was exactly what I was looking for! I wanted it as a side table for the chair in my bedroom. The hollowed center works fabulous for stacking books.

Date of experience: July 15, 2019
District of Columbia
1 review
0 helpful votes
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Oval Wooden Folding Dinner Table
July 15, 2019

Excellent product but with deficient instructions. We like the table very much, but expected the top to fold flush against the legs of the table for storage. The design doe not allow the top to completely fold flush against the table legs.

Date of experience: July 13, 2019
vidaXL R. — vidaXL US Rep
over a year old

Hello Earl.
Thank you for your feedback, We are glad to hear that you are happy with the table that you purchased with us. If you need anything else or you have any further questions you can always contact our customer service at [email protected]

Kind regards
David / vidaXL

Illinois
1 review
0 helpful votes
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Product was not what I expected
July 14, 2019

I ordered this product thinking it was a top of the line kennel. Once I received it and started putting it together I realized I could have bought a panel kennel for the same price without all of the extra work. The chain link was very cheap and poorly made. The chain link was coming apart when unrolling it and it was getting tangled up on itself. I was also missing some of the poles for the canopy. I made it work but I will not buy another kennel from this company. If i could attach pictures I would.

Date of experience: July 11, 2019
Axel R. — vidaXL US Rep
over a year old

Thank you so much for the feedback that you left. I have tried to get in contact with you but I can not get through. I will send you a private message with details that you can contact me with to solve this issue.

Kind regards
David / vidaXL

California
2 reviews
0 helpful votes
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Amazining new look in my backyard
July 12, 2019

These arrived quickly, are sturdier than I was afraid they would be. A little tricky to set up by myself but my husband like the look so much he asked me to order more.

Date of experience: July 10, 2019
vidaXL R. — vidaXL US Rep
over a year old

Hello Susan,
Thank you for the feedback that you left. If you have any further questions please let us know at [email protected]
Kind regards
David / vidaXL

North Dakota
1 review
0 helpful votes
Follow russell X.
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Patio Table
July 10, 2019

The product was exactly as advertised, well constructed, and fairly easy to assemble. Please be aware that the instructions are pictorial and they are very tiny. However, the parts are labeled and you can pretty much figure out how everything goes together. I would buy more products of this type from this vendor.

Date of experience: July 10, 2019
California
1 review
0 helpful votes
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Excellent service and price on outdoor wood furniture. Same product cost more on other sites. Will shop here again.

Date of experience: July 10, 2019
New York
1 review
0 helpful votes
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Handsome table.
July 10, 2019

The item is great looking but was damaged in shipping. I had to take it to a metalworker to bend the iron back in place so it could be put together. I needed it for the wknd that I received it so I didn't have time to send it back and wait for another. It really is a great table! I would definitely recommend it.

Date of experience: July 10, 2019