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VidaXL is a fast-growing, international online retail store with a large and surprising collection of thousands of products in the categories furniture, home and garden, DIY, car parts and clothing. Our success comes from our conviction that everything always can be better and cheaper … ‘Live it up for less’. Our products are sold at competitive prices throughout Europe, the United States and Australia.
vidaXL US has a rating of 2.7 stars from 705 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with vidaXL US most frequently mention customer service, credit card and full refund. vidaXL US ranks 18th among Furniture sites.
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My item came with instructions that were detailed in letters. All the parts of my item (an outdoor pergola) were labeled with numbers. There was no way to decipher the instructions. I had to pay someone the same as the cost of the pergola to put it together, since it was impossible to figure out. After reaching out to customer service there was absolutely no solution or concern. More of a "good luck to you!"
Bought it for the deck, and it works wonderfully! I just wish I had more info on the product, like what winds it can withstand. I just retract it anytime it moves a whole lot.
The ordering experience was smooth and easy online. The product arrived exactly as described in 2 days. It's great quality, great looking and functional.
Hello Amber.
Thank you for your feedback. We really do appreciate it. If you need anything else you can always contact our customer service team.
Kind regards
David/ vidaXL
I will purchase something from y'all again, I need to get a brochure with different size gates and all that which would help me out on different size openings I have
Hello Bryan.
Thank you for your feedback, It really does help us improve as a company. I am so glad that you had a good experience. If you have any further questions about your order please feel free to contact us at [email protected]
Kind regards
David / vidaXL
My initial review of the dog kennel purchased for my son's very large, energetic dog was unfavorable for two reasons: My son felt the wire was too light and the dog could eventually find a way to get out. Second - when we started to hang the wire, it became very tangled and was difficult to handle. We eventually gave up and the wire was discarded. I was contacted by a representative after posting the review and we had a nice chat. My son is keeping the kennel frame and door, but will purchase a more dense wire. I was offered and have received partial compensation for my expense, and am satisfied with how the transaction was handled.
Did not hold up lasted only 2 weeks. Not worth the money very disappointed would not recommend the cage the latches didn't stay on
Hello Jill.
Thank your for you time on the phone yesterday. I am glad that we were able to solve the issue that you had. If you need anything else please contact me by replying to the email that I sent you yesterday.
Kind regards
David/ vidaXL
I received my purchase in record time. Have not installed yet but hopefully soon. We are remodeling our bathroom and have limited space for a sink. I think this one will work great.
Dear Julia,
Thank you for the feedback that you left. I hope you have a good remodeling. If you have any issues please feel free to contact our customer service team at [email protected].
Kind regards
David/ vidaXL
I ordered online and the problem come from UPS. David help me a lot. He spend a lot of time. Service is very very good even I did not receive the order yet.
Dear Yan.
I am so glad that I was able to help resolve this situation. If you have any further issues you know exactly how to contact me.
Kind regards
David / vidaXL
I ordered first on 6/28/2019, UPS lost it and I replace order on 7/8/2019. I still did not get it right now! Thanks!
Have ordered several items from vidaXL and there was a discrepancy in the sales taxes charged and one item arrived broken - then a Customer Representative called David called me and refunded me my losses in full - that gentleman REALLY CARES! I was truly amazed that in today's not so friendly world there are still extremely kind men like David truly is - this restored my hope for Humanity - THANK YOU David and vidaXL! GOOD PLACE TO SHOP!
Hello Carlos,
Thank you for your feedback. I am so glad that I was able to solve this issue for you and please feel free to contact me if you have any further issues.
Kind regards
David / vidaXL
Wrote and called MANY TIMES ! Washington State Sales Tax where I live is 8.5%, you charged me twice way way too much - received TOTALLY UNCARING answers just to get rid of me... one item was sent BROKEN to me - your employees DO NOT CARE !!!!!!!!!!!!!!!!!!!!!!!!!
Great site, good products and nice deals! Shipping is free with no minimum purchase, simple and fast!
Hello Bill.
I am so glad that you have a positive experience dealing with us.
If you need anything else please let me know
Kind regards
David / vidaXL
The packages one tore into the tubes fell out laying on porch the ones that 3 are missing some of the long tubes bent I straightened the wire has mashed spot I need it bad try to fix
The box was torn apart on three of the four sides with pieces hanging out.
I sent the info. The next day and several pictures. I have waited a week and the only response was that they were received. I want the box and whatever contents removed and a refund.
Heavy duty Bike Rack. Excellent quality and finish. My bikes look great in front of my house now. Since I have to enter 100 characters to get out of this website, blah blah blah...
Hello Richard,
Thank you for the feedback that you left. We really appreciate it.
If you need anything else please feel free to contact our customer service team.
Kind regards
David / vidaXL
The piece I ordered was exactly what I was looking for! I wanted it as a side table for the chair in my bedroom. The hollowed center works fabulous for stacking books.
Excellent product but with deficient instructions. We like the table very much, but expected the top to fold flush against the legs of the table for storage. The design doe not allow the top to completely fold flush against the table legs.
Hello Earl.
Thank you for your feedback, We are glad to hear that you are happy with the table that you purchased with us. If you need anything else or you have any further questions you can always contact our customer service at [email protected]
Kind regards
David / vidaXL
I ordered this product thinking it was a top of the line kennel. Once I received it and started putting it together I realized I could have bought a panel kennel for the same price without all of the extra work. The chain link was very cheap and poorly made. The chain link was coming apart when unrolling it and it was getting tangled up on itself. I was also missing some of the poles for the canopy. I made it work but I will not buy another kennel from this company. If i could attach pictures I would.
Thank you so much for the feedback that you left. I have tried to get in contact with you but I can not get through. I will send you a private message with details that you can contact me with to solve this issue.
Kind regards
David / vidaXL
These arrived quickly, are sturdier than I was afraid they would be. A little tricky to set up by myself but my husband like the look so much he asked me to order more.
Hello Susan,
Thank you for the feedback that you left. If you have any further questions please let us know at [email protected]
Kind regards
David / vidaXL
The product was exactly as advertised, well constructed, and fairly easy to assemble. Please be aware that the instructions are pictorial and they are very tiny. However, the parts are labeled and you can pretty much figure out how everything goes together. I would buy more products of this type from this vendor.
Excellent service and price on outdoor wood furniture. Same product cost more on other sites. Will shop here again.
The item is great looking but was damaged in shipping. I had to take it to a metalworker to bend the iron back in place so it could be put together. I needed it for the wknd that I received it so I didn't have time to send it back and wait for another. It really is a great table! I would definitely recommend it.
Answer: They won't send you one! We tried because my printer was out that's the only way to get one if you print it yourself!
Answer: Dear Susan, do you have a direct link so we can check the product and get back to you? Thank you in advance. Kind regards, Marina


Hello Kimberly.
Thank you for leaving such a wonderful feedback about us. If you require any further assistance please contact us at [email protected] and they will be able to answer any outstanding questions
Kind regards
David / vidaXL