vidaXL USReviews 705

I ordered a Dog Kennel from Vidaxl and only 3 of the 4 packages were delivered. Customer service has been atrocious. They have said they have requested a new package me sent, but won't provide a new tracking number. They have told me countless times that the "warehouse will get to it when they get to it and that I am not their only customer". I was told by JOHN that "they can't snap their fingers and have it magically appear on my doorstep." I am just wanting an update as to when the missing package is to arrive. No one will let me speak with a supervisor or give me any type of information. Stay clear of this company! Read all the online reviews!

I was a little skeptical at first because of all the reviews I read but, I was also looking for a deal because after buying a new house we were a little low in funds.
I ordered about 1200$ of pool patio furniture and when my order came in I was shocked at the quality.

I am a woman (no politics please) and can sometimes be pretty critical of home decor. Lol, Im the person who pays 3$ for a dollar general tiki torch then, take it back bc it wasnt Home Depot quality (that really happened &, the 10$ tiki torches were much better in the end).

The reviews I read didnt hold a light to what I received. First off I received my shipment within 2 wks of the order. My order was quit large so it came in pieces within 1-2 days of each other. The reviews I read were mostly about how confusing the instructions were, items were missing, damaged or late.
I assembled all of it, the instructions were included, all the screws and equipment was labeled & organized (seriously its not what I expected at all). If you can read the instructions that come with a LEGO kit then you can put this together. I mean it doesnt tell you how to slide the washer on the screw but, its pretty easy for a person of average intelligence to figure that out.

The only issue I had with the final product was easily fixed with common sense. There was a wobble in the wicker table but, when I flipped it over there was a foot pad that wasnt all the way screwed in. Also, when I received the PDF tracking form I noticed one of my items were left off and I e-mailed to see if maybe it was supposed to be shipped separately and I received a reply within an hour and a new tracking PDF with my entire order listed. It was a simple mistake easily addressed/fixed.

Im not really sure why I see all the negative reviews I do, I find it super strange. Maybe written by competitors or I really just dont know. I do know if you are considering & skeptical, trust me & do it. I am a real, working, middle to upper class American consumer, throwing this out there to help others having the same should I do it? Is it a scam? Thoughts I was having about vidaXL.

Dont believe all the bad reviews, this is actually a site I will now go to for quality deals.

I ordered 3 pieces of furniture for which I was promptly charged for. The shipping email was normal listing all 3 items however only one was received. I contacted customer service and was told one of the items was it of stock and they would refund me and the other would be on its way. To date I have not received the missing item or been refunded. I checked their website and they still have the out of stock item listed!

Dont waste your time or money

The Farmhouse was gifted with one of your 16 X 32 ft. Event tents, with 5 vinyl windows on each long side. We erected it the second week in April of this year (2017). It took us 8 novices 2 ½ hrs., but it was absolutely worth it. The first event was an Alice and Wonderland Bridal Shower and the second event was a June 1, 2, 3, 4th Glamp Out and we turned it into a 50s Diner. During April, May and June we had two serious storms with 40 mile an hour winds. The tent withstood them in flying colors. We particularly are impressed with the zip up doors on each gable end, if you choose to use them. 5 of us disassembled it and stored it back in the boxes it came in. Thank you. A&S Johnson

I love my new outdoor couch! It is just as beautiful in person as it is online. We did have some issues with the direction on putting it together but once you figure it out it's not much to it. The UPS man broke the glass to our table and they replaced it with no problem. Had to manufacture defects but they also replaced it with no problem. Call about each issue I had and they responded very quickly. It was nice being able to talk to a person about my issues. I would definitely recommend VIDAXL and will buy from them again in the future.

I ordered a couple of things from that site - they all were as described and of a high quality, not to mention the best prices. I recommend them to all my friends and surely will use their services again :)

I had a great shopping experience with VidaXL, so I highly recommend this website.

I may say that I felt secured browsing and using this site. There are no third party ads which I think that would compromise any of my personal information.

When I received my package, the item was carefully packed.

Their prices are reasonable and the product have good quality.

I think they strive to give great customer service that's why they give free shipping and returns, which is a really good deal for us consumers.

Ordered an office desk. Arrived in beaten up, previously used boxes (it was clear that somebody got that desk and returned it before me). Desk was not fitting together, it was made poorly, holes were in the wrong place and previously made holes that were a mistake were filled in but fell out during transit. The desk was smaller than the company made. The drawers almost fell of when putting something in. The whole desk was spray painted with white and I got white fingers when touching it. AWFUL. Please do not order from them! TRASH

What a great on-line company VidaXL.com is. They have so many different products to shop. And their customer service is the best that I have ever encountered. I had a problem with a couple of my parts, and Dora took care of the parts for me right away.
I look forward to giving them my future business... Tammy Smith