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VidaXL is a fast-growing, international online retail store with a large and surprising collection of thousands of products in the categories furniture, home and garden, DIY, car parts and clothing. Our success comes from our conviction that everything always can be better and cheaper … ‘Live it up for less’. Our products are sold at competitive prices throughout Europe, the United States and Australia.
vidaXL US Reviews Summary
vidaXL US has a rating of 2.7 stars from 705 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with vidaXL US most frequently mention customer service, credit card and full refund. vidaXL US ranks 18th among Furniture sites.
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Received in good condition should have had better instructions
I ordered the wrong sink and the return was so easy and I had a credit within days! Because they made it so easy, I ordered another sink from them! So happy with it!
Dear Andrea,
Thank you for your feedback! We are very happy that you are satisfied with our service and product!
This was the place I found the horn I was looking for from a YouTube video. He gave the website's information in the video and did some research and decided the site he got it from was the best bet. The horn works great and came with everything it said it would. My only issue is that thd packaging was probably too small and not enough protection inside(one thin bubble/foam wrap piece). The box was too thin and small it barely fit inside. On top of that thd packaging was sliced open and fit back on box. I don't know if that's how they packed it or in transit they cut it open. Either way pieces could've fallen out easily and been lost. I would have been extremely irritated if we would have had to wait again for the missing piece to be replaced. Thank goodness it was all there. The time it takes for shipping is super long. Overall good product and price but shipping needs improvement.
Dear Cristal,
Thank you ever so much for your feedback.
I am so sorry that you are disappointed with the delivery service as well as the way the product was packed. Thankfully nothing was damaged.
I will make sure to pass on your feedback to the in charge department.
If you require any assistance in the future, please do contact us.
Kind regards,
Sara/vidaXL
Kind regards,
Sara/vidaXL
I placed my order for a tent on Saturday Jan 4th and it was on my doorstep when I got home from work on Tuesday Jan 7th. I was very impressed!
Dear customer,
Thank you very much for your feedback.
I am glad that you are happy with the delivery service and I hope you are also pleased with the product.
I hope you will shop from us again in the future.
Kind regards,
Sara/vidaXL
Great experience. I needed a larger stand and this was perfect. Price was good. It is very sturdy and looks nice on my entertainment center.
I am very happy with the dining table and set of nesting side tables.
These tables add beauty and color to the room.
Dear Gail,
Thank you ever so much for your feedback.
I am glad to know that you are pleased with the dining set as well as the side tables.
I hope you will shop from us again in the future.
Wishing you a lovely day.
Kind regards,
Sara/vidaXL
Sofa looks like a doll sofa! Small, clumsy, bad quality. An adult can not seat there! Terrible!
The product it self is not bad and was easy to assemble.
Although the shipping time is horrible. When I placed the order ityyssays 4 days shipping. The next day after the purchase, I was checking the status online. It says 14 days. What happened to the 4 days?
Dear Moe,
Thank you very much for your feedback.
I am so sorry that you are disappointed with the delivery service. If you feel you need to discuss this further please do not hesitate to contact us.
I am glad that you are pleased with the product and I hope you will shop from us again in the future.
Kind regards,
Sara/vidaXL
Our new sink is exactly what we ordered!
Excellent price and customer service.
We recommend and would use vidaXL again.
Dear Deborah,
Thank you very much for your feedback.
I am happy to know that your sink exceeded your expectations and that you are satisfied with the price and customer service.
I hope you will shop from us again in the future.
Kind regards,
Sara/vidaXL
Dear Noel,
Thank you ever so much for your feedback.
I am glad to know that you are pleased with your product as well as the customer and delivery service.
I hope you will shop from us again in the future!
Kind regards,
Sara/vidaXL
Everything went smoothly without any problems. I am satisfied.
Dear Thomas,
Thank you very much for your feedback.
I am glad that you are happy with your product and I hope you will shop from us again in the future.
Wishing you a lovely day.
Kind regards,
Sara/vidaXL
The quality of the product was such that I can't even use it. I thought I did not put together properly. With that said, I hired a handyman to help. They too could not put together.
Wasn't expecting the highest of quality for the price. Surprised at how well it seems to be built. The pic and the description don't mention anything of the top having open slots. That part was a little deceiving. No intentions of returning it, does the job required.
My son-inlaw was thrilled with this. He has a bad back and it will be so helpful. I would recommend this and easy to put together.
Dear Janice,
Thank you ever so much for your feedback.
I am glad that you are happy with the product and I do hope your son-in-law gets happy too!
Wishing you a lovely day.
Kind regards,
Sara/vidaXL
I love the glass TV riser I purchased.
This was my first time using vidaXL. The shopping experience and communication was a little better than many sites. Good communication and updates with an email link to check the order with one click. The product was as described and on time. I'd recommend.
Dear Garry,
Thank you every so much for your feedback.
I am pleased to know that you are happy with the glass TV riser as well as the customer and delivery service.
I hope you will buy from us again in the future.
Kind regards,
Sara/vidaXL
I got a really nice table from these guys. Beat everybody's price, local and web including the big A. Had a problem with the website later when shopping for something else. They responded quickly and voila! No problem.
Dear Jami,
Thank you very much for your feedback.
I am glad to hear that you are pleased with the table purchased from us, as well as the price.
I am very sorry that you had an issue but I am happy that we could solve it for you.
I hope you will buy from us again in the future.
Kind regards,
Sara/vidaXL
What I expected and for the best price I could find! Would buy again. Took a second to figure out the directions but worth it for the price!
Very cheaply made (but you pay for what you get). The instructions are horrible. The single is made for midgets (small people).
Dear Dionny,
I have sent a private message to your account to solve the issue for you. I hope to hear from you soon.
Kind regards,
Marina/ vidaXL
Tough to put together, thin cushions and the only color it comes in is white which stains easily, but it was low priced so I guess I got what I paid for.
Dear Christine, if you would like to discuss your feedback you are always welcome so send us an email with some pictures. Kind regards, Marina/ vidaXL
We had searched online for days to find a radiator cover as there was nothing available locally. Vida had exactly what we were looking for at a very good price. Shipping was fast and efficient. The product was easy to assemble and it fit the radiator perfectly. We look forward to doing future business with Vida.
Dear Tom,
Thank you very much for your feedback.
I am glad to know that you are pleased with your product as well as the delivery service.
I hope you will shop from us again in the future.
Wishing you a lovely day.
Kind regards,
Sara/vidaXL
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Michael,
Thank you for your feedback! We are glad to read that you are satisfied with your product