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VidaXL is a fast-growing, international online retail store with a large and surprising collection of thousands of products in the categories furniture, home and garden, DIY, car parts and clothing. Our success comes from our conviction that everything always can be better and cheaper … ‘Live it up for less’. Our products are sold at competitive prices throughout Europe, the United States and Australia.
vidaXL US has a rating of 2.7 stars from 705 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with vidaXL US most frequently mention customer service, credit card and full refund. vidaXL US ranks 18th among Furniture sites.
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The box was the original cardboard box from the supplier in Vietnam who manufactured the product.
Once the box arrived, it was completely shredded. Parts of the box were hanging down.
Luckily all parts of the product were still inside the remainders of the box. However, some piece of the lounger took damage.
Very good et bon produit livraison à la date prévue la description de l'article représente bien le produit vous pouvez acheter en toute confiance
I Love everything about this company, The items look good in the house and the outdoor.
Dear Mozelle,
Thank you very much for your feedback.
I am glad to know that you are happy with your product and I hope you will buy from us again in the future.
Wishing you a lovely Christmas and a happy New Year!
Kind regards,
Sara/vidaXL
I got this piece and it is just as described. It shipped quickly and no issues! Would order from this Company again!
Dear Paula,
Thank you very much for your feedback.
I am glad that you are pleased with the quality of the product as well as the delivery service.
I hope you will buy form us again.
Wishing you a lovely Christmas and a happy New Year!
Kind regards,
Sara/vidaXL
In description it should say use with no more than 5 mile an hour winds... it does hold little rain so I can't complain about that.
I needed a set of couches delivered with within a short deadline and trusted the estimated ship date set by the website. I was pleasantly surprised that the delivery date was met and my request for email confirmation quickly addressed after contacting customer service. I would definitely use this company for future furniture needs.
Dear Joe,
Thank you ever so much for your feedback.
I am glad to know that you are happy with your couches as well as the delivery service and customer service.
I hope you will shop with us again in the future.
Wishing you a lovely Christmas!
Kind regards,
Sara Castro/vidaXL
Everything I buy from them is beautiful and top notch, well made, and reasonably priced. I have 4 pieces of furniture now, all matching and well made.
Dear Heather,
Thank you very much for your feedback.
I am glad that you are please with your product as well as the price.
I hope you will shop with us again in the future.
Wishing you a lovely day.
Kind regards,
Sara Castro/vidaXL
Followed directions, put roof and sides on, and within 30 seconds it ripped! Flimsy garbage, I will never order from this site and am seeking a refund.
I purchased an outdoor wooden storage bin and one part was received damaged. I sent a written notification as stated on the website, with no response. I also called and submitted the issue and was told they will send an email to complete a form to ensure the correct part was sent as a replacement. I have received no email confirmation or response since from the company. The lack of response and follow through is concerning especially when this was a damaged item.
Never received package. Vidaxl wanted me to go through the neighborhood asking my neighbors if they had the package. My nearest neighbor is a half mile away and I am 72 years old. They know where I live and would have brought it to me if they had wanted me to have it.
I requested 10x30 pop up tent what I received was a 3x9 tent with many many poles. I did get a refund quickly, but it was way too late for placing or correcting my original order
The pressure brake bleeder that I purchased comes with an adapter kit to attach to the master cylinder. The adaptors fit but leak large amounts of brake fluid while in use. Inlet pressure(air in) was limited to 28 psi and outlet pressure (fluid out)was at 15 psi. This seems to be an issue with the rubber compound and sizing chosen for the adapters.
I have already incorporated the VidaXL into my mobile service and I can work as smoothly and effortlessly as in the Shop. I have no complaints at all at this point. I ordered on Sunday night received it by Thursday.
Dear Dereck,
Thank you for your feedback.
I am pleased to know that you are happy with your tool box as well as the delivery service.
I hope you will buy from us again in the future.
Wishing you a lovely day.
Kind regards,
Sara Castro/vidaXL
We absolutely love the reuse of wood, the rustic, functional yet chic designs. Our table is solid, multifunctional and we love it! So does everyone who sees it. Thank you so much!
Dear Laurie,
Thank you very much for your feedback.
I am pleased to know that you are satisfied with your product and I hope you will shop with us again in the future.
Wishing you a lovely day.
Kind regards,
Sara Castro/vidaXL
They had a great price for the item I wanted and the shipping time was great!
Dear Edward,
Thank you very much for your feedback.
I am glad to hear that you are are happy with the product as well as the price and delivery service.
I hope you will buy form us again in the future.
Wishing you a lovely day.
Kind regards,
Sara Castro/vidaXL
Good price and fast delivery. Easy ordering process.
Dear Robert,
Thank you very much for your feedback.
I am glad to hear that you are pleased with the delivery service as well as the price.
I hope you will buy from us again in the future.
Kind regards,
Sara Castro/vidaXL
The item is very cheaply built with SEVERE DAMAGE to every locker. We ordered 10 lockers for a total of almost $2,500 and they are complete junk. I still have not heard back on my request to return. This has been a complete waste of time and money.
Item shipped quickly, great communication, and love the tv stand. Would buy again.
Dear Joe,
Thank you very much for your feedback.
I am glad that you are happy with your product as well as the customer service.
I hope you will buy from us again in the future.
Wishing you a lovely day.
Kind regards,
Sara Castro/vidaXL
I had an issue redeeming my new customer offer and they promised to retroactively give me discount. I emailed them 4x but with no success.
Nice to have a resource for gabion cages & fencing. Easy shopping, great selection too. In our windy climate no wood fence holds up. Gabion is a smart option.
Dear Jeffery,
Thank you very much for your feedback.
I am glad to know that you are satisfied with our products and I hope you will shop with us again in the future.
Wishing you a lovely day.
Kind regards,
Sara Castro/vidaXL
Answer: They won't send you one! We tried because my printer was out that's the only way to get one if you print it yourself!
Answer: Dear Susan, do you have a direct link so we can check the product and get back to you? Thank you in advance. Kind regards, Marina


Dear Norman,
Thank you very much for your feedback.
I am glad to know that you are pleased with your product as well as the delivery service.
I hope you will buy from us again in the future.
Wishing you a lovely Christmas and a happy New Year!
Kind regards,
Sara/vidaXL