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From the business

VidaXL is a fast-growing, international online retail store with a large and surprising collection of thousands of products in the categories furniture, home and garden, DIY, car parts and clothing. Our success comes from our conviction that everything always can be better and cheaper … ‘Live it up for less’. Our products are sold at competitive prices throughout Europe, the United States and Australia.


vidaxl.com
RANCHO CUCAMONGA, California, United States
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vidaXL US Reviews Summary

vidaXL US has a rating of 2.7 stars from 705 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with vidaXL US most frequently mention customer service, credit card and full refund. vidaXL US ranks 18th among Furniture sites.

service
60
value
68
returns
38
quality
69

We monitor reviews for authenticity

Florida
1 review
1 helpful vote
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Partially satisfied
December 19, 2019

The box was the original cardboard box from the supplier in Vietnam who manufactured the product.
Once the box arrived, it was completely shredded. Parts of the box were hanging down.
Luckily all parts of the product were still inside the remainders of the box. However, some piece of the lounger took damage.

Date of experience: December 17, 2019
Florida
1 review
0 helpful votes
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Excellent
December 19, 2019

Very good et bon produit livraison à la date prévue la description de l'article représente bien le produit vous pouvez acheter en toute confiance

Date of experience: December 17, 2019
Axel R. vidaXL US Rep
over a year old

Dear Norman,

Thank you very much for your feedback.

I am glad to know that you are pleased with your product as well as the delivery service.

I hope you will buy from us again in the future.

Wishing you a lovely Christmas and a happy New Year!

Kind regards,
Sara/vidaXL

Illinois
2 reviews
0 helpful votes
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Love2
December 19, 2019

I Love everything about this company, The items look good in the house and the outdoor.

Date of experience: December 16, 2019
Axel R. vidaXL US Rep
over a year old

Dear Mozelle,

Thank you very much for your feedback.

I am glad to know that you are happy with your product and I hope you will buy from us again in the future.

Wishing you a lovely Christmas and a happy New Year!

Kind regards,
Sara/vidaXL

Wisconsin
2 reviews
2 helpful votes
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Great piece of furniture!
December 19, 2019

I got this piece and it is just as described. It shipped quickly and no issues! Would order from this Company again!

Date of experience: December 16, 2019
Axel R. vidaXL US Rep
over a year old

Dear Paula,

Thank you very much for your feedback.

I am glad that you are pleased with the quality of the product as well as the delivery service.

I hope you will buy form us again.

Wishing you a lovely Christmas and a happy New Year!

Kind regards,
Sara/vidaXL

Pennsylvania
1 review
0 helpful votes
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In description it should say use with no more than 5 mile an hour winds... it does hold little rain so I can't complain about that.

vidaXL US attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 15, 2019
Georgia
1 review
0 helpful votes
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Quick hassle free service.
December 12, 2019

I needed a set of couches delivered with within a short deadline and trusted the estimated ship date set by the website. I was pleasantly surprised that the delivery date was met and my request for email confirmation quickly addressed after contacting customer service. I would definitely use this company for future furniture needs.

Date of experience: December 12, 2019
Axel R. vidaXL US Rep
over a year old

Dear Joe,

Thank you ever so much for your feedback.

I am glad to know that you are happy with your couches as well as the delivery service and customer service.

I hope you will shop with us again in the future.

Wishing you a lovely Christmas!

Kind regards,
Sara Castro/vidaXL

Arizona
1 review
0 helpful votes
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All their furniture is excellent
December 12, 2019

Everything I buy from them is beautiful and top notch, well made, and reasonably priced. I have 4 pieces of furniture now, all matching and well made.

Date of experience: December 12, 2019
Axel R. vidaXL US Rep
over a year old

Dear Heather,

Thank you very much for your feedback.

I am glad that you are please with your product as well as the price.

I hope you will shop with us again in the future.

Wishing you a lovely day.

Kind regards,
Sara Castro/vidaXL

Pennsylvania
2 reviews
1 helpful vote
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Horrible
January 11, 2020

Followed directions, put roof and sides on, and within 30 seconds it ripped! Flimsy garbage, I will never order from this site and am seeking a refund.

vidaXL US attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 12, 2019
Germany
1 review
2 helpful votes
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Lack Of Response
January 10, 2020

I purchased an outdoor wooden storage bin and one part was received damaged. I sent a written notification as stated on the website, with no response. I also called and submitted the issue and was told they will send an email to complete a form to ensure the correct part was sent as a replacement. I have received no email confirmation or response since from the company. The lack of response and follow through is concerning especially when this was a damaged item.

vidaXL US attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 10, 2019
Virginia
1 review
1 helpful vote
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Not helpful
January 10, 2020

Never received package. Vidaxl wanted me to go through the neighborhood asking my neighbors if they had the package. My nearest neighbor is a half mile away and I am 72 years old. They know where I live and would have brought it to me if they had wanted me to have it.

vidaXL US attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 9, 2019
Massachusetts
1 review
0 helpful votes
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Dissatisfied
December 8, 2019

I requested 10x30 pop up tent what I received was a 3x9 tent with many many poles. I did get a refund quickly, but it was way too late for placing or correcting my original order

Date of experience: December 4, 2019
New York
1 review
0 helpful votes
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Does not seal properly.
December 5, 2019

The pressure brake bleeder that I purchased comes with an adapter kit to attach to the master cylinder. The adaptors fit but leak large amounts of brake fluid while in use. Inlet pressure(air in) was limited to 28 psi and outlet pressure (fluid out)was at 15 psi. This seems to be an issue with the rubber compound and sizing chosen for the adapters.

vidaXL US attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 2, 2019
California
1 review
0 helpful votes
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Mobile Services
December 2, 2019

I have already incorporated the VidaXL into my mobile service and I can work as smoothly and effortlessly as in the Shop. I have no complaints at all at this point. I ordered on Sunday night received it by Thursday.

Date of experience: December 2, 2019
Axel R. vidaXL US Rep
over a year old

Dear Dereck,

Thank you for your feedback.

I am pleased to know that you are happy with your tool box as well as the delivery service.

I hope you will buy from us again in the future.

Wishing you a lovely day.

Kind regards,
Sara Castro/vidaXL

California
1 review
0 helpful votes
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Excellent furniture
December 2, 2019

We absolutely love the reuse of wood, the rustic, functional yet chic designs. Our table is solid, multifunctional and we love it! So does everyone who sees it. Thank you so much!

Date of experience: December 1, 2019
Axel R. vidaXL US Rep
over a year old

Dear Laurie,

Thank you very much for your feedback.

I am pleased to know that you are satisfied with your product and I hope you will shop with us again in the future.

Wishing you a lovely day.

Kind regards,
Sara Castro/vidaXL

Texas
1 review
0 helpful votes
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Experience on site
December 2, 2019

They had a great price for the item I wanted and the shipping time was great!

Date of experience: December 1, 2019
Axel R. vidaXL US Rep
over a year old

Dear Edward,

Thank you very much for your feedback.

I am glad to hear that you are are happy with the product as well as the price and delivery service.

I hope you will buy form us again in the future.

Wishing you a lovely day.

Kind regards,
Sara Castro/vidaXL

Florida
1 review
0 helpful votes
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Wall Mounted China Closet
December 2, 2019

Good price and fast delivery. Easy ordering process.

Date of experience: November 30, 2019
Axel R. vidaXL US Rep
over a year old

Dear Robert,

Thank you very much for your feedback.

I am glad to hear that you are pleased with the delivery service as well as the price.

I hope you will buy from us again in the future.

Kind regards,
Sara Castro/vidaXL

Michigan
1 review
2 helpful votes
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SEVERE DAMAGE
December 2, 2019

The item is very cheaply built with SEVERE DAMAGE to every locker. We ordered 10 lockers for a total of almost $2,500 and they are complete junk. I still have not heard back on my request to return. This has been a complete waste of time and money.

Date of experience: November 29, 2019
Michigan
1 review
0 helpful votes
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Great furniture
November 29, 2019

Item shipped quickly, great communication, and love the tv stand. Would buy again.

Date of experience: November 28, 2019
Axel R. vidaXL US Rep
over a year old

Dear Joe,

Thank you very much for your feedback.

I am glad that you are happy with your product as well as the customer service.

I hope you will buy from us again in the future.

Wishing you a lovely day.

Kind regards,
Sara Castro/vidaXL

California
1 review
1 helpful vote
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Terrible customer experience
December 1, 2019

I had an issue redeeming my new customer offer and they promised to retroactively give me discount. I emailed them 4x but with no success.

vidaXL US attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 27, 2019
Washington
1 review
0 helpful votes
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Arrived in good time and fine condition
November 27, 2019

Nice to have a resource for gabion cages & fencing. Easy shopping, great selection too. In our windy climate no wood fence holds up. Gabion is a smart option.

Date of experience: November 26, 2019
Axel R. vidaXL US Rep
over a year old

Dear Jeffery,

Thank you very much for your feedback.

I am glad to know that you are satisfied with our products and I hope you will shop with us again in the future.

Wishing you a lovely day.

Kind regards,
Sara Castro/vidaXL