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VidaXL is a fast-growing, international online retail store with a large and surprising collection of thousands of products in the categories furniture, home and garden, DIY, car parts and clothing. Our success comes from our conviction that everything always can be better and cheaper … ‘Live it up for less’. Our products are sold at competitive prices throughout Europe, the United States and Australia.
vidaXL US Reviews Summary
vidaXL US has a rating of 2.7 stars from 705 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with vidaXL US most frequently mention customer service, credit card and full refund. vidaXL US ranks 18th among Furniture sites.
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One of the legs was damaged in shipment. It had to be repaired with glue and additional screws. We are very satisfied with the end result though.
Very happy with the product, reasonable prices and fast shipping, i had been looking for coffee tables for some time and the only company that caught my eye was VidaXl
Dear Cesar,
Thank you ever so much for your feedback.
I am pleased to know that you are happy with the product as well as the shipping and price.
I hope you will shop with us again in the future.
Wishing you a lovely day.
Kind regards,
Sara Castro/vidaXL
Good quality. Better than I expected-sturdy and elegant. Very pleased! Hard to find an XL shoe rack and this one is wonderful.
Dear Gale,
Thank you so much for your feedback.
I am pleased that you are satisfied with your product.
I hope you will shop with us again in the future.
Wishing you a lovely day.
Kind regards,
Sara Castro/vidaXL
The cabinet arrived with some minor blemishes due to rough shipping, but nothing that couldn't be easily fixed. The unassembled cabinet is a bit delicate, so until it's assembled care must be taken. Connecting parts must also be handled with care. However, once assembled, it's sturdy enough. Follow directions carefully, or you'll end up having to take it apart. If you do have to take it apart, you'll need a very slender blade to slide under the locking mechanisms, and another blade to slide it apart. Tricky. I had a lot of practice, lol. I thought it would have shelves all the way across, but it has a vertical storage area on the right side. At first I didn't like it, but actually made good use of it. The cabinet has a lot of storage room. It's taller, wider and deeper than many competitors. VidaXL doesn't have frequent auto communication like Amazon, but they do an excellent job on customer service. It's a good deal for the money IMO.
Dear Steve,
Thank you very much for your feedback.
I am glad that you are happy with the product in general and I hope you will shop with us again in the future.
If there is anything else you require, please do not hesitate to contact me.
Kind regards,
Sara Castro/vidaXL
The file cabinet is functional. For the price I expected file frame holders. Those did not come with cabinet. I called and asked about that. The response was that someone would contact me in 48 hours. That was weeks ago. The assembly instructions were very difficult to follow. No written instructions. Just very small, blurry, crude drawings. I took me 5 hours and I'm pretty good at assembling stuff. It arrived with dents and scratches. It works so I kept it because it is for my home office.
Dear Sherry,
Thank you very much for your feedback.
I am very sorry that you had difficulty in to assemble the product and for the lack of communication from our side.
I am glad that we could work on a solution and make your experience better.
If there is anything else you require from us please do let me know.
Kind regards,
Sara Castro/vidaXL
Product was poorly packaged, Sharp object went easily through carton and punched a large hole in top of wood table.
Dear Gary,
Thank you very much for your feedback.
I am very sorry that the product got damaged and I am glad that we could solve the issue for you.
If you need any further assistance, please do not hesitate to contact our customer service team at [email protected]
Wishing you a lovely day.
Kind regards,
Sara Castro/vidaXL
Tent seems good. Fast delivery and very reasonable price. Had to make 3 of my own legs because they were missing.
Dear Jesse,
Thank you very much for your feedback.
I am happy that you are satisfied with the product and I am very sorry that 3 of the legs were missing.
If you need any further assistance, please do not hesitate to contact our customer service team at [email protected]
Wishing you a lovely day.
Kind regards,
Sara Castro
Chair came well packed. All pieces were there. A few of the wood pieces had visible scratches. Leather is good quality with no blemishes. Hardware seems of good quality.
Dear Greg,
Thank you very much for your feedback.
I am glad that the product lived up to your expectations and that you are happy with the quality of it.
I am very sorry for the visible scratched.
If you need any further assistance, please do not hesitate to contact our customer service team at [email protected]
Wishing you a lovely day.
Kind regards,
Sara Castro/vidaXL
We placed the order on 10/27/19 with the delivery date to be 11/1/19 and we still haven't received the item. I have called twice with no real answer on when I would receive it, and when I asked to check with Fed Ex they said it couldn't be tracked. This was our first experience with this company and I am sorry to say, not impressed.
Dear Loren,
Thank you very much for your feedback.
I apologise for the delayed delivered and I am glad that we were able to help you and work on a solution.
If you need any further assistance, please do not hesitate to contact our customer service team at [email protected]
Wishing you a lovely day.
Kind regards,
Sara Castro/vidaXL
My purchase was easy and quick. I emailed the customer service a question before purchasing and got a response right away. Once I purchased, the item came quickly and came just as described. Pricing could not be beat, I will use them again for future purchases.
Dear Regina,
Thank you very much for your feedback.
I am happy that you are satisfied with the customer service, as well as the price of the product as delivery.
I hope you will shop with us again in the future.
If you need any further assistance, please do not hesitate to contact our customer service team at [email protected]
Wishing you a lovely day.
Kind regards,
Sara Castro/vidaXL
Unfortunately, the acacia table came with a cracked or damaged so I have to call them and requested a replacement and their representative was very accommodating and I'm waiting now for the replacement to arrive
Dear Leo,
Thank you very much for your feedback - it is very much appreciated.
I am very sorry that you got your table damaged but I am glad that we sent you a replacement. I hope you have received it already and that you are happy with it.
If you need any further assistance, please do not hesitate to contact our customer service team at [email protected]
Wishing you a lovely day.
Kind regards,
Sara Castro/vidaXL
Great price and great product. Delivered fast and without issues. I highly recommend VidaXL for your next purchase.
Dear Bruno,
Thank you very much for your feedback.
I am glad that you would recommend vidaXL and that you are satisfied with the delivery and quality of the product.
If you need any further assistance, please do not hesitate to contact our customer service team at [email protected]
Wishing you a lovely day.
Kind regards,
Sara Castro/vidaXL
Some of the parts came bent, I was going to return them but the assembly team was able to put them together.
Needless today they are not 100%, overall I think the box and Styrofoam was very flimsy.
They are already built and they work, so unless they fall apart I will use them. Would recommend not to buy or use caution when ordering.
Dear Javier,
Thank you for your feedback.
I am very sorry that you have received your product damaged.
I would like to help you solve this issue and therefore, I would very much appreciate if you could reply to the email I sent you today.
If you need any further assistance, please do not hesitate to contact our customer service team at [email protected]
Wishing you a lovely day.
Kind regards,
Sara Castro/vidaXL
I love the chairs, BUT - lining up the arms with the holes in the frame was
Difficult because the leather wrapped arms didn't have the holes in the proper
Place or were missing. Also - why leave the leather on the chair back without
A piece of finished leather on the reverse side? I would have paid another
$25 gladly to have those finishing touches.
Dear Mary,
Thank you very much for your feedback.
I apologise for the the fact that the holes were in the wrong place or missing and for the difficulty in assembling it.
At any point you may contact me by sending me a private message to try and solve this issue.
I hope you have a lovely day.
Kind regards,
Sara Castro/vidaXL
No instructions! Can't reach company
Need to have directions to install?!?
Will return
Very nice experience, very nice product, simple to put together and sturdy, withstood 30 mph winds during our party great product
Dear Michael,
Thank you very much for your feedback.
I am glad that you had a pleasant shopping experience with us and that you are satisfied with the quality of the product.
If you need any further assistance, please do not hesitate to contact our customer service team at [email protected]
I hope you can shop with us again in the future.
Wishing you a lovely day.
Kind regards,
Sara Castro/vidaXL
I bought this cage to house finches. I left out the second floor platform tray, added perches and feeders and my finches love it. The 1/4" screen is perfect for even my tiniest finches. I used the front of the platform tray to seal off the gap where the platform tray is suppose to be. The birds love to roost at night up in the side that is solid and doesn't have screen. Its big enough for the amount of birds I have yet small enough that it doesn't take up a lot of space. It's HOME TWEET HOME!
Dear Sheree,
Thank you very much for your lovely feedback.
I am happy that the cage is perfect for your birds!
I hope you can shop with us again in the future.
Wishing you a lovely day.
Kind regards,
Sara Castro/vidaXL
Elegant, fashion forward, clean and reasonably priced. I am a home stager and designer and this is the perfect addition to my inventory. Thank you Vida
Dear Cindy,
Thank you very much for your feedback.
I am glad that you are satisfied with your product and I hope you will shop with us again in the future.
If you need any further assistance, please do not hesitate to contact our customer service team at [email protected]
Wishing you a lovely day.
Kind regards,
Sara Castro/vidaXL
The table did not go together easily and when completed one side was longer than the other.
The chairs came already put together which was nice, however, it is impossible to sit on them they are so badly designed that there is no room for the posterior to sit and the back bar cuts into your back and it hurts.
Very disappointed and an utter waste of money!
Thank you.
Dear Judy,
Thank you very much for your feedback.
I am very sorry that the product didn't live up to your expectations and I am glad that we could solve the issue you had.
If you need any further assistance, please do not hesitate to contact our customer service team at [email protected]
Wishing you a lovely day.
Kind regards,
Sara Castro/vidaXL
Table came quickly and wood was heavy, not particle board like other tables. Easy to put together.
Dear Lisa,
Thank you very much for your feedback.
I am glad that you are satisfied with the product and I hope you will shop with us again in the future.
If you need any further assistance, please do not hesitate to contact our customer service team at [email protected]
Wishing you a lovely day.
Kind regards,
Sara Castro/vidaXL
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Dear Pam,
Thank you so much for your feedback.
I am so sorry that one of the legs got damaged.
As mentioned previously, if you feel like discussing this issue, please do contact me again.
Wishing you a lovely day.
Kind regards,
Sara Castro/vidaXL