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From the business

VidaXL is a fast-growing, international online retail store with a large and surprising collection of thousands of products in the categories furniture, home and garden, DIY, car parts and clothing. Our success comes from our conviction that everything always can be better and cheaper … ‘Live it up for less’. Our products are sold at competitive prices throughout Europe, the United States and Australia.


vidaxl.com
RANCHO CUCAMONGA, California, United States
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vidaXL US Reviews Summary

vidaXL US has a rating of 2.7 stars from 705 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with vidaXL US most frequently mention customer service, credit card and full refund. vidaXL US ranks 18th among Furniture sites.

service
60
value
68
returns
38
quality
69

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Not doing what said
October 25, 2019

Yall where to send me return labels, never got them. My product(grill)
Was trashed when received. Ask to return it, nothing ever happened.

Date of experience: October 22, 2019
Texas
1 review
0 helpful votes
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Substandard construction
October 25, 2019

Poor craftsmanship, the wholes on most pieces for mounting hardware did not line up. Ended up using the wood pieces only and throwing away the poorly fabricated metal frames.

Date of experience: October 22, 2019
Axel R. — vidaXL US Rep
over a year old

Dear Robert,

Thank you very much for your feedback.

I am very sorry for all the issues you had with this product and I am glad that we were also to help you and come with a solution.

I would kindly ask if you could send me a private message with a reply to the email sent to you on the 4th October.

If you need any further assistance, please do not hesitate to contact our customer service team at [email protected]

Wishing you a lovely day.

Kind regards,
Sara Castro/vidaXL

Wisconsin
3 reviews
2 helpful votes
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GREAT PRODUCTS AND CUSTOMER SERVICE!
October 25, 2019

I TRIED TO BUY SOME OF THEIR PRODUCTS FROM ANOTHER SELLER BUT WAS HAVING ALL KINDS OF PROBLEMS BUT THEN I WENT RIGHT TO vidaXL THAT'S WHEN I LEARNED WHAT GREAT CUSTOMER SERVICE THEY HAVE! I WILL ONLY BUY RIGHT FROM vidaXL NOW! WITH THAT GREAT CUSTOMER SERVICE COMES THEIR GREAT PRODUCTS TOO I CAN'T LOSE!

Date of experience: October 22, 2019
Axel R. — vidaXL US Rep
over a year old

Dear Gann,

Thank you very much for your feedback.

I am glad that you are happy with the customer service and that you intend to buy from us again!

If you need any assistance, please do not hesitate to contact our customer service team at [email protected]

Wishing you a lovely day.

Kind regards,
Sara Castro/vidaXL

Washington
1 review
0 helpful votes
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Overall pretty good
October 25, 2019

The gazebo is nice. A lot of the metal frame was bent up and it took time to bend them straight, and I would like to have heavier curtains for the winter..

Date of experience: October 21, 2019
Axel R. — vidaXL US Rep
over a year old

Dear Tonya,

Thank you very much for your feedback.

I am happy that you are pleased with the gazebo and I am very sorry for the time consuming in bending the metal frame.

I hope you can shop with us again in the future.

If you need any further assistance, please do not hesitate to contact our customer service team at [email protected]

Kind regards,
Sara Castro/vidaXL

Texas
1 review
0 helpful votes
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Beautiful table
October 20, 2019

Beautiful table! I was impressed with quick delivery and easy setup of the table. I will definitely purchase more items from vendor

Date of experience: October 17, 2019
Axel R. — vidaXL US Rep
over a year old

Dear Kimberley.

Thank you very much for your feedback.

I am glad that you are satisfied with the table and I hope you will shop with us in the future again!

Wishing you a lovely day.

Kind regards,
Sara Castro/vidaXL

Colorado
1 review
0 helpful votes
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Good
October 20, 2019

Shipping was in a timely manner. I like the product

Date of experience: October 17, 2019
Axel R. — vidaXL US Rep
over a year old

Dear Hilda,

Thank you very much for your feedback.

I am glad that you are happy with the delivery and the product itself.

I hope you will shop with us again in the future.

If you need any further assistance, please do not hesitate to contact our customer service team at [email protected]

Kind regards,
Sara Castro/vidaXL

Nebraska
1 review
0 helpful votes
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Spring Anticipation
October 18, 2019

We purchased this bench for our small deck as a gift for ourselves in advance
Of Christmas 2019! Once arrived we put it together, fairly easy, to make sure all the parts were there... and, they were. We disassembled, so that it gets no actual use until after Christmas! It is going to give us so much usability on our small deck next spring... we cannot wait! It's going to be fun to decorate around.

Date of experience: October 14, 2019
Axel R. — vidaXL US Rep
over a year old

Dear Sharon,

Thank you very much for your lovely feedback.

I am pleased to know that you are happy with the product and I hope you will shop again with us in the future.

Wishing you a lovely day.

Kind regards,
Sara Castro/vidaXL

New Jersey
1 review
0 helpful votes
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Shoe rack
October 17, 2019

Looks nice although a little sloppy on the detail. Some rough edges and spilts on a few slats and it does not sit flat. It wobbles.

Date of experience: October 14, 2019
Utah
1 review
0 helpful votes
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Great product, fast delivery.
October 17, 2019

I would order from this website again if I needed any more furniture. The delivery was fast, the coffee table was already assembled which was great. I just had to add 2 handles.

Date of experience: October 14, 2019
Florida
1 review
0 helpful votes
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Shads dented
October 17, 2019

I ordered 2 they were shipped quickly. The website was good and helpful in getting the right measurements and color. The processing of the order was smooth and correct. When I received the shades and opened the box each one had some dents. Probably caused by shipping. Otherwise satisfied with product.

Date of experience: October 14, 2019
Florida
1 review
3 helpful votes
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Rusted 1st day, flimsy gates don't line up straight, fake latch does nothing, it doesn't hold gates together, wind can blow them open. Overall cheap crap that should have cost $40

Date of experience: October 14, 2019
Maine
1 review
0 helpful votes
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The Furniture arrived and I could not believe it! It is so Unique, and stunning! Great packing, no damage, and Fast shipping! This will be my New go to Place! I have one more bathroom to do! And this will be exactly what I order! I Don't need to Look anywhere else, So glad I found Vida xl!

Date of experience: October 14, 2019
California
2 reviews
0 helpful votes
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Not easily built
October 17, 2019

Missing screws, my husband had to buy screws. The diagram a bit difficult to understand as to parts not labeled.

Date of experience: October 14, 2019
Pennsylvania
1 review
0 helpful votes
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Radiator cover
October 14, 2019

Very good efficient order delivery etc. Why does it cost so much more for the smaller size of 46" than the larger size?

Date of experience: October 11, 2019
Maryland
2 reviews
0 helpful votes
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I have won several auctions from them and all items where new and in perfect condition will continue to bid and buy products from this company.

Date of experience: October 11, 2019
New York
1 review
0 helpful votes
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If you own a narrow balcony in NYC, its building code stipulates nothing can overhang its railing, no matter how well secured. Also building boards/by-laws may be reluctant to have awnings attached to "their" building. For lower floors these awnings are perfect, well-made, strong, and fit tightly against the floor of the above balcony. It does protrude several inches over our railing when fully extended, but we do this only when it is raining and we want to enjoy the rain dry. It would be handy to have the wind limit of these awnings, if you wish to have the building board consider changing any by-law that is worried about them blowing off.

Date of experience: October 11, 2019
Indiana
1 review
0 helpful votes
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Took a little work to put together and figure out the instructions.
Holds all our excess pots from gardening that don't fit in the big shed.
Used a piece of plywood to additionally protect the roof.
Painted it the same color as big shed and blends in nicely.

Date of experience: October 8, 2019
Germany
1 review
0 helpful votes
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Love these tables
October 11, 2019

These little tables are great. I bought 2 of them. I don't know how they stand up in the weather because I like them so much they haven't made it outdoors. They just happened to fit into places indoors. They get a lot of use in here. Well made, sturdy, and I love mosaic tiles and colors. They come in different colors so I just might have to find a place for another one. It might even make it to the patio.

Date of experience: October 8, 2019
California
1 review
0 helpful votes
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Cheaply made
October 11, 2019

I am disappointed in the cheapness of the wood used to makethe products. The shed literally fell apart in the rainfall.

Date of experience: October 8, 2019
California
1 review
0 helpful votes
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Made cheap
October 11, 2019

The furniture looks nice on the web but it was very hard to fit the pieces together. Pieces came bent and broken

Date of experience: October 7, 2019