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VidaXL is a fast-growing, international online retail store with a large and surprising collection of thousands of products in the categories furniture, home and garden, DIY, car parts and clothing. Our success comes from our conviction that everything always can be better and cheaper … ‘Live it up for less’. Our products are sold at competitive prices throughout Europe, the United States and Australia.
vidaXL US has a rating of 2.7 stars from 705 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with vidaXL US most frequently mention customer service, credit card and full refund. vidaXL US ranks 18th among Furniture sites.
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Yall where to send me return labels, never got them. My product(grill)
Was trashed when received. Ask to return it, nothing ever happened.
Poor craftsmanship, the wholes on most pieces for mounting hardware did not line up. Ended up using the wood pieces only and throwing away the poorly fabricated metal frames.
I TRIED TO BUY SOME OF THEIR PRODUCTS FROM ANOTHER SELLER BUT WAS HAVING ALL KINDS OF PROBLEMS BUT THEN I WENT RIGHT TO vidaXL THAT'S WHEN I LEARNED WHAT GREAT CUSTOMER SERVICE THEY HAVE! I WILL ONLY BUY RIGHT FROM vidaXL NOW! WITH THAT GREAT CUSTOMER SERVICE COMES THEIR GREAT PRODUCTS TOO I CAN'T LOSE!
Dear Gann,
Thank you very much for your feedback.
I am glad that you are happy with the customer service and that you intend to buy from us again!
If you need any assistance, please do not hesitate to contact our customer service team at [email protected]
Wishing you a lovely day.
Kind regards,
Sara Castro/vidaXL
The gazebo is nice. A lot of the metal frame was bent up and it took time to bend them straight, and I would like to have heavier curtains for the winter..
Dear Tonya,
Thank you very much for your feedback.
I am happy that you are pleased with the gazebo and I am very sorry for the time consuming in bending the metal frame.
I hope you can shop with us again in the future.
If you need any further assistance, please do not hesitate to contact our customer service team at [email protected]
Kind regards,
Sara Castro/vidaXL
Beautiful table! I was impressed with quick delivery and easy setup of the table. I will definitely purchase more items from vendor
Dear Kimberley.
Thank you very much for your feedback.
I am glad that you are satisfied with the table and I hope you will shop with us in the future again!
Wishing you a lovely day.
Kind regards,
Sara Castro/vidaXL
Dear Hilda,
Thank you very much for your feedback.
I am glad that you are happy with the delivery and the product itself.
I hope you will shop with us again in the future.
If you need any further assistance, please do not hesitate to contact our customer service team at [email protected]
Kind regards,
Sara Castro/vidaXL
We purchased this bench for our small deck as a gift for ourselves in advance
Of Christmas 2019! Once arrived we put it together, fairly easy, to make sure all the parts were there... and, they were. We disassembled, so that it gets no actual use until after Christmas! It is going to give us so much usability on our small deck next spring... we cannot wait! It's going to be fun to decorate around.
Dear Sharon,
Thank you very much for your lovely feedback.
I am pleased to know that you are happy with the product and I hope you will shop again with us in the future.
Wishing you a lovely day.
Kind regards,
Sara Castro/vidaXL
I would order from this website again if I needed any more furniture. The delivery was fast, the coffee table was already assembled which was great. I just had to add 2 handles.
I ordered 2 they were shipped quickly. The website was good and helpful in getting the right measurements and color. The processing of the order was smooth and correct. When I received the shades and opened the box each one had some dents. Probably caused by shipping. Otherwise satisfied with product.
Rusted 1st day, flimsy gates don't line up straight, fake latch does nothing, it doesn't hold gates together, wind can blow them open. Overall cheap crap that should have cost $40
The Furniture arrived and I could not believe it! It is so Unique, and stunning! Great packing, no damage, and Fast shipping! This will be my New go to Place! I have one more bathroom to do! And this will be exactly what I order! I Don't need to Look anywhere else, So glad I found Vida xl!
Missing screws, my husband had to buy screws. The diagram a bit difficult to understand as to parts not labeled.
Very good efficient order delivery etc. Why does it cost so much more for the smaller size of 46" than the larger size?
I have won several auctions from them and all items where new and in perfect condition will continue to bid and buy products from this company.
If you own a narrow balcony in NYC, its building code stipulates nothing can overhang its railing, no matter how well secured. Also building boards/by-laws may be reluctant to have awnings attached to "their" building. For lower floors these awnings are perfect, well-made, strong, and fit tightly against the floor of the above balcony. It does protrude several inches over our railing when fully extended, but we do this only when it is raining and we want to enjoy the rain dry. It would be handy to have the wind limit of these awnings, if you wish to have the building board consider changing any by-law that is worried about them blowing off.
Took a little work to put together and figure out the instructions.
Holds all our excess pots from gardening that don't fit in the big shed.
Used a piece of plywood to additionally protect the roof.
Painted it the same color as big shed and blends in nicely.
These little tables are great. I bought 2 of them. I don't know how they stand up in the weather because I like them so much they haven't made it outdoors. They just happened to fit into places indoors. They get a lot of use in here. Well made, sturdy, and I love mosaic tiles and colors. They come in different colors so I just might have to find a place for another one. It might even make it to the patio.
I am disappointed in the cheapness of the wood used to makethe products. The shed literally fell apart in the rainfall.
The furniture looks nice on the web but it was very hard to fit the pieces together. Pieces came bent and broken
Answer: They won't send you one! We tried because my printer was out that's the only way to get one if you print it yourself!
Answer: Dear Susan, do you have a direct link so we can check the product and get back to you? Thank you in advance. Kind regards, Marina


Dear Robert,
Thank you very much for your feedback.
I am very sorry for all the issues you had with this product and I am glad that we were also to help you and come with a solution.
I would kindly ask if you could send me a private message with a reply to the email sent to you on the 4th October.
If you need any further assistance, please do not hesitate to contact our customer service team at [email protected]
Wishing you a lovely day.
Kind regards,
Sara Castro/vidaXL