vidaXL USReviews 705

First item was left by carrier in the rain and package/item was saturated w/water, item was ruined. Contacted vidaXL -I'm unable to download pics to send via email which was a requirement and they couldn't send me a number to text pics to I was unable to return. I then told them to remove my profile/info from their site and then they offered to credit the $10 item. The item had taken several weeks to arrive anyway and was charged for it immediately upon winning the auction. Between long delivery time and the hassle w/my very first purchase I only give them 2 stars as eventually they offered to refund the $10 - told them to keep it and though I couldn't remove my profile I deleted what info I could.

First, the shed is incredibly flimsy. We have a bit of wind out where we are, and it was very difficult to set the shed up. The walls had to be propped up with posts (because the only thing holding up the top frame from the bottom frame is the flimsy metal walls. The crossbeams are just as flimsy. The only thing holding it all together is the roof, which actually prevents the walls from folding in on themselves. Several of the roof panels have holes drilled in the wrong place, and so I had to punch additional holes in the roof in order to secure the panels down (which likely means that it is going to leak in places). Throughout the installation, I have had to improvise many times in order to get things to fit together. I could understand the quality if this shed were about a 1/4 of the price, but for the amount paid for it, I have been sorely disappointed.
Second, I reached out to customer support over a week ago requesting a refund for the product, and as of this writing and have heard nothing back - which says a lot not just about the product but whatever company vidaXL is that is selling sub-par products and not responding to requests for help.
This would have been a 1-star review, except I have since finished the shed, and - with the roof on - it seems that it might hold up for a year or so, but I am still planning on making a partial wooden inner-frame to support in case of higher winds.

UPDATE:
I have since been contacted by customer support, who was has been very kind and professional. I was offered a full refund or a full replacement. I originally declined the offer, as I had the shed completed, and was planning to just add an inner wooden frame; I didn't feel like taking the whole shed apart. In response, they offered me a partial refund for my troubles and as an apology for the quality of the shed. I would have accepted this, except before I noticed the message, and before I put the inner frame up, we had a day of stronger winds and the shed blew down and fell apart. As a response, vidaXL offered me a full refund with a return of the damaged parts. I accepted their offer, and the refund has been processed. Overall, I am quite satisfied with the customer service and the return policy.