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VidaXL is a fast-growing, international online retail store with a large and surprising collection of thousands of products in the categories furniture, home and garden, DIY, car parts and clothing. Our success comes from our conviction that everything always can be better and cheaper … ‘Live it up for less’. Our products are sold at competitive prices throughout Europe, the United States and Australia.
vidaXL US Reviews Summary
vidaXL US has a rating of 2.7 stars from 705 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with vidaXL US most frequently mention customer service, credit card and full refund. vidaXL US ranks 18th among Furniture sites.
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I'm very disappointed, I don't have the footage... and my wine glass case is broken also
I ordered a gazebo with a cream colored canopy but that is not what I received. I received a damaged box with tape all over it to hold it together that had dented pieces, no directions, no screws to assemble the pieces, and the canopy was also missing.
Box arrived damaged as well as the table. Snapped photos and sent them into Customer Service. Never heard back from them... disappointed. I did glue the pieces and the table is functional. But the company needs to either send one piece of the top or provide a discount because of damage to make my transaction whole
I liked my first experience and the product that I purchased 2 more. I had trouble logging in and reached out to customer support. The response was quick and the temporary ID# allowed me to complete my order. Items arrived on the third day!
I had an issue with missing parts on an order. VidaXL made sure I was happy by resolving the problem.
I will definitely order fro this company again. They stand behind their word in customer service!
I ordered patio furniture. When it came, there were missing pieces. I understand situations like this could happen, however when I tried to call, during business hours, there was no answer and I have yet to receive a call or email back. Very disappointing to say the least. I have since contacted my credit card company to dispute the charge.
Great customer feedback and product is as stated. Would buy from them again.
I am so very pleased with the teak sink.
It was better than expected and service was fast and smooth.
Great customer service, fast shipping, and a good quality product, which was hard to find for my wide door frame. Easy to install by my girly-self. Looks really good and classy. Thanks.
Love the product but assembly instructions not clear. They need to be improved
All frames came dented, the shipping and handling is very poor
Very good company, I am very satisfied with the delivery and the time in the product, nice job
Very good size/ support poles for canopy are very flimsy--we had to add braces to brace the whole thing to the side of our patio wall otherwise worried wind or people could grab bars not realizing they would probably bend, break or tear away from bed. We also added a 6" memory foam mattress topper as the cushions supplied were extremely thin. Had the whole thing been cheaper, maybe I would feel different (in this case and at this price --you definitely DO NOT get what you pay for)
These stools are just perfect. Very well made, easy assembly!
The thread of the bolt is so bad, that the bolt couldn't be moved without applying tremendous force. I couldn't use the tool and I do ask for an exchange.
The cabinet arrived with dented and bent parts. Not sure if the damage was done in shipping or prior, but improvements in the packing are needed to avoid damage in shipping. The assembly instructions leave a lot to be desired, the diagrams are small with little identifiable detail. Perhaps a video on how to assemble would be helpful. My first review was not posted on the website.
Really like the robot law mower garage we purchased. It was easy to assemble, is sturdy and will be just what we need. Ordering was easy and delivery much faster than expected.
Great experience. Fast shipping and very high quality product and an excellent price!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members