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From the business

VidaXL is a fast-growing, international online retail store with a large and surprising collection of thousands of products in the categories furniture, home and garden, DIY, car parts and clothing. Our success comes from our conviction that everything always can be better and cheaper … ‘Live it up for less’. Our products are sold at competitive prices throughout Europe, the United States and Australia.


vidaxl.com
RANCHO CUCAMONGA, California, United States
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vidaXL US Reviews Summary

vidaXL US has a rating of 2.7 stars from 705 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with vidaXL US most frequently mention customer service, credit card and full refund. vidaXL US ranks 18th among Furniture sites.

service
60
value
68
returns
38
quality
69

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Nebraska
1 review
1 helpful vote
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Very disappointed..
September 30, 2020

It came smaller than I thought it would plus it's two pieces it was very misleading in the ad. Kinda sucks.

Date of experience: August 13, 2020
Iowa
1 review
1 helpful vote
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Item not received
September 30, 2020

I paid and never received the product. Now I have to go to my credit card and try to reverse the charge. If i could give 0 stars I would.

Date of experience: August 13, 2020
Minnesota
1 review
0 helpful votes
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Very pleased
September 30, 2020

The item's I have ordered from them are as advertised. Quality, and delivered in a timely manner.

Date of experience: August 13, 2020
Illinois
1 review
0 helpful votes
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Great tool
September 30, 2020

Smooth buying and shipping process; arrived on time.
It's a sturdy and efficient tool. Perfect to make holes maximum 3 feet deep.

Date of experience: August 12, 2020
Pennsylvania
1 review
14 helpful votes
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Beautiful wall cabinet!
September 30, 2020

I was looking everywhere for a small rustic looking wall cabinet for our guest bathroom. One day an ad for this cabinet popped up on one of my feeds. It looked perfect. I checked it out and not only was it the perfect size, but reasonably priced. I assumed it would take weeks to ship since the company was in the Netherlands. But, I was pleasantly surprised when it arrived in just two days! Way better than the service I've been getting from Amazon lately! Bottom line: I absolutely love it!

Date of experience: August 11, 2020
Texas
1 review
0 helpful votes
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Missing parts
September 10, 2020

All of the screws fell out of the box somehow, I was able to find all but one... the instructions were vague and not helpful... pieces were labeled on the instructions, but not on the individual pieces. It came with an Allan wrench but you will need a Phillips ‍

Date of experience: August 11, 2020
Ohio
1 review
0 helpful votes
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Like the table
September 10, 2020

This table is really beautiful and shipping was super fast. The only reason why I am taking away 1 star it's because table is short. I had to add something underneath to add the height.

Date of experience: August 10, 2020
Rhode Island
1 review
0 helpful votes
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Glad it's up!
September 9, 2020

The company had fast delivery. I purchased the awning that installs with tension bars under the eves. The product is made in China, and the quality is low. The instruction could have been written in chinese, it was worthless. It does looks nice when installed, but won't last a couple of years.

Date of experience: August 10, 2020
Arizona
1 review
0 helpful votes
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Great product!
September 9, 2020

The outdoor storage box/basket is working great and well worth the value when compared to alternatives! Easy to assemble and is functioning as advertised. It is also lightweight which is nice... we will have to see how it holds up, but so far, so good!

Date of experience: August 10, 2020
Texas
1 review
0 helpful votes
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Only received half my order
September 9, 2020

I order two door awnings. After I placed the order I noticed the receipt only had one line item. I waited for the shipment and only received one of the items. The price I paid was for two so I got ripped off. Will be filing a claim with paypal

Date of experience: August 10, 2020
Washington
1 review
15 helpful votes
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Quality & Fast
September 9, 2020

I paid less than expected, It shipped really fast. The table is all mortise and tenon joints, a little sloppy but fine. They use stain to cover teak quality it easily sanded thru and hard to match. I recommend a top coat of some finish that will hold up better, I used lightly tinted marine Cetol made for teak, it came out beautiful. All in all a great value, my wife and I are very happy with the purchase.

Date of experience: August 10, 2020
New York
1 review
0 helpful votes
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Happily surprised
September 9, 2020

I like the simplicity and look of the table. It is sturdy and sitting at the table feels comfortable. There is also a charming lightness to the tabletop as it is made of mesh. One can see through it and sees the ground. I bought the table for the garden and despite its large size it is not obtrusive, it fits right in. It is a part of the garden.

Date of experience: August 10, 2020
Germany
1 review
0 helpful votes
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Patio Double Lounger
September 9, 2020

Love it. Assembled without parts having letters/labels. But a handy assembler should be able to put it together without issues.

Date of experience: August 10, 2020
California
1 review
1 helpful vote
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VidaXL dog kennel
September 9, 2020

The dog kennel was not up to snuff, chain link fence was very weak. When stretched it allowed our dog to push through, believe it this happened. Would have been better to build one myself.

Date of experience: August 10, 2020
Utah
1 review
2 helpful votes
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Frustrated
September 9, 2020

Product seems ok on shipping and first sight but instructions are horrible and very hard to make sense. Missing screws and nuts. But Vida's website is the one of worst to use for the customer and really needs to be redesigned to be easier to Track, ask questions and all customer facing functions. It's as bad as the instructions. If the website and product instructions fixed I would give 4 stars.

Date of experience: August 10, 2020
Wisconsin
1 review
13 helpful votes
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I have purchased 3 different vidaXL furniture items, 2 from another site and 1 directly from the vidaXL site and am very pleased with the service and the products. Shipment was fast and items were packed well. I wanted reclaimed wood and found the perfect tables and a bookshelf with some color - a great look for my urban loft. All pieces were sturdy, well made and easy to assemble (I really appreciate that fact). Just the right look of handmade and artisan.

Date of experience: August 10, 2020
Germany
1 review
0 helpful votes
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Easy return
September 9, 2020

The merchandise arrived when promised and upon opening there was damage. Contacted Vida and received instructions on return. The whole process was simple and i received my refund. Reliable company.

Date of experience: August 10, 2020
Florida
2 reviews
0 helpful votes
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I purchased a beautiful reclaimed wood chest for 1/2 the price on Amazon and other sites. I thought there was a catch or it would be delivered a month later. However, item was delivered in less than 10 days (option: free shipping) And it was exactly what I wanted, no catch at a lower rate. I love the product, price and service.

Date of experience: August 10, 2020
Texas
1 review
0 helpful votes
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Good for outdoor storage
September 9, 2020

It was a little hard to put together but it is large and big enough for our pool toys and bouncy house. The lid stays open and the liner is nice if you want to keep it dry.

Date of experience: August 10, 2020
New Hampshire
1 review
0 helpful votes
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Very fast delivery, fir perfect
September 9, 2020

Product is high quality and installation is quick and easy

Date of experience: August 10, 2020